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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Managed Services Isn’t Just IT Support

Managed IT services are well known for being an incredibly useful service for a business as it helps offset the cost of keeping their technology up and running. What they aren’t as well known for are all the other services that they do to add value for their customers. 

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Why You Need to Consider Managed IT Now More Than Ever

For most of the past years small business owners have been raked over the coals as dealing with sudden economic and political shifts isn’t often great on the budget. In fact, many businesses haven’t made it this far. If yours has, you are almost certainly looking for value in every business investment that you make. There are few investments that you can make for your business that carry more value than managed IT services. Today, we’ll tell you how.

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Managed IT Can Help You Manage Your Technology Inventory

Let me ask you a quick question: when was your critical business technology last updated? When do your software licenses expire? When did your printer last have any maintenance performed on it?

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Technical Expertise Is Just the Tip of the Iceberg for an MSP

Your organization needs its technology to fuel its day-to-day operations. That means they need to be maintained. Organizations that don’t have an IT department will often look to use different strategies to ensure their IT is up and running. Without the proper expertise, however, keeping this technology maintained can be a major problem. 

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Ease Your Mind with Managed IT Services

Your business relies on technology to keep operations moving, but your technology relies on you to stay functional. While many small businesses will choose to forsake an in-house IT department in favor of a self-service model, this is a costly maintenance practice that could put your IT in jeopardy. Instead, your organization should invest in our managed IT services, which have the possibility to show your business an entirely new way of managing technology assets.

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The Help Desk Keeps Business Running Smoothly

When there’s a computer problem, downtime ensues, and productivity suffers. It’s really that simple. Your staff isn’t running on all cylinders because they are always having to restart, the software they need isn’t working properly, or they simply forgot their password.

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Knowing Your Technology Means Knowing What to Expect

For most businesses, inventory is a big deal. That’s why it is so surprising that many of the same businesses that depend on their inventory and supply chain fail to properly inventory their technology. This month, we’ll discuss the importance of keeping a technology inventory.

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Why Managed Service Providers are Your Best IT Support Option

Managed services have quickly become the most reasonable option for businesses of any size to use, and based on what we’ve seen recently, will soon be the only real option for most operations. However, when considering the managed service option, you need to make sure you find a provider with the following capabilities and service offerings:

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Get the Value You Need with Managed IT

The COVID-19 outbreak has put a lot of pressure on small businesses. In fact, many have been forced to close down operations until the situation ends. For those that are able to keep operations up and running there are likely to be some difficult decisions that will have to be made. We’re here to help by offering comprehensive IT support and services that will help keep your business up and running efficiently and securely at a time when many of your competitors might be closing their doors.

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How Managed IT Can Save You Money

For the small business, times are increasingly tough. Many businesses have been forced to close down until after the coronavirus outbreak has been mitigated, but for those businesses who are still at it, you must be looking to save some money. Outsourcing your IT to a managed service provider may be just the thing you are looking for in order to get the comprehensive IT support your business needs, while also strategically cutting organizational outlay for IT support and services. 

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The Value That Managed IT Services Bring to the Table

We’re always trying to get our message out, sharing how our services can bring value to just about any kind of business - including nonprofits and municipalities - seeing as just about every business today relies on technology to some degree. Here, we wanted to demonstrate how that value can present itself through managed services.

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Spend Smartly… Invest in an MSP

While it is true that many small and medium-sized businesses don’t have access to the resources enterprise-level businesses do, they don’t have to find themselves on the outside looking in. By partnering with an MSP, SMBs can have access to the same IT resources as larger organizations at a price that is within their reach.

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Co-Managed IT Can Help Fast-Track Tech Integration

Typically, when a business decides to upgrade their technology it is out of necessity. Either the business grows fast and starts to outpace the existing tech or it is burning through capital and has to find a solution to help optimize its operational efficiency. Of course, a business could very well think that some new technology will improve their profitability, or it could be mandated to change by regulation. 

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What Value Do Managed Services Offer? Finally, Procurement

The information technology solutions that are out there for businesses to utilize are constantly improving. While these improvements are beneficial to your operational abilities, you do need to make sure you are staying up to date. This is where a managed service provider can help. Here, in the final part of our series exploring the value of managed services, we’re considering procurement assistance.

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What Value Do Managed Services Offer? Fourth, Data Services

Data is of key importance to many modern businesses, and with the help of a managed service provider, it can become even more useful. Here, as we continue our series on the value that a managed service provider can offer you, we’ll focus on the ways that data can be harnessed to your business’ advantage.

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Why Managed Services: IT Procurement

Information technology plays a crucial role for today’s businesses, but in order for it to do so, these businesses need technology to use. IT procurement is a crucial part of any business’ success, which means that any business needs to have a provider that can deliver the value that they need. The last part of our series will take a look at hardware procurement and the value it brings. 

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Why Managed Services: Data Management

Managed services offer businesses an improved means of obtaining and managing the technology they rely on. With data being so important to the modern business, much of this technology is devoted to storing, securing, and leveraging this data. Working with a managed service provider can help a business get the most value out of their data management practices. Let’s go over how.

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How Managed IT Benefits Professional Services

The role of professional services companies in our society dictates that they need access to information as efficiently as possible. Some of the most crucial jobs in our society would be labeled professional services. Today, we are going to go through three of those careers--lawyers, accountants, doctors--and we will go on to describe just how each of their industries benefit from the presence of managed IT services.

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Tip of the Week: Valuing Managed IT

It’s difficult to put a value on your organization’s technology solutions. While you might be tempted to assign a monetary value based on how much it all saves you, you also need to examine how much it costs you in the long term. Can you optimize your network even more than it currently is? Can you even keep track of the countless moving parts of your IT infrastructure? Managed IT might be able to help.

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What is Managed by a Managed Service Provider

Businesses have a lot of technology to manage. While some organizations have an in-house IT department to manage it, many small businesses are limited due to location factors, budget concerns, and countless other variables. In the past, organizations would turn to break-fix IT management for all of their technology issues, but trends in IT maintenance have given rise to a more popular and more sustainable way for small businesses to get the technology maintenance and management they need.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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