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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Recycling Your Old Technology Might Just Save You Money

Technology doesn’t last forever, so what would you do if your keyboard or computer monitor bit the dust tomorrow? Some might just throw the technology in the trash and not think twice about it, but that’s the exact opposite of what you should do. Instead, we urge you to go through the proper channels to properly dispose of your old electronics—if not for the environment’s sake, then for your business’.

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How Network Switches, Routers, and Hubs Work

Network hubs, network switches, network routers… What does it all even mean? All of these devices and terms can be confusing, and to some, they might even be interchangeable. However, the fact remains that they all serve different purposes, and some might not be the right solution for your business’ needs. Today, we want to break down the differences and when you might consider one over the other for your infrastructure.

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Is All This Extra Tech Actually Making Your Team More Productive?

You should want your team to be ready and able to accomplish as much as possible. So, when a team member approaches you with a request for a better laptop or a dual-monitor setup and the wish to do more with their time, you should agree. However, there may be that little voice in the back of your head, whispering, “Was that a wise investment?”

It can be hard to balance the need for employee satisfaction with your budgetary restrictions, but it must be done. Let’s go over the considerations you need to make… as well as the pitfalls that must be avoided.

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Unleash the Power of VoIP for Your Business

For decades, the business phone was a tether, firmly rooting you to your desk. Missed calls and unheard voicemails were just part of the deal if you stepped away. Today, when a lot of businesses rely on remote and hybrid work, that's no longer acceptable. It's time for a significant upgrade, and Voice over Internet Protocol (VoIP) is the answer.

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How a Modern Firewall Supports Your Network Security

A lot goes into a successful network security strategy, and when there isn’t a clear head honcho at the top of the chain of command (from a network security standpoint, anyway), things can get a little murky. The security that comes from a modern firewall, however, is vital, and all businesses should strive to implement it. Here are the four key elements of a modern cybersecurity strategy and how a modern firewall contributes to the digital security of your business.

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Is Your 5-Year-Old Computer Costing You a Fortune?

How long has your workstation been in use? How long does it take to boot up, to access your user profile, to load the documents you need to work on?

It can be extremely tempting to put off any investment into new hardware… after all, it still works, doesn’t it? Well, depending on your answers to the above questions, it might not. Don’t fall into the classic trap of relying on hardware that is simply too old to support your needs. It’s more expensive than you’d think.

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The Hidden Dangers of Outdated Hardware and Software

One of the greatest threats to modern businesses is a cyberattack and the consequent data breach. These types of threats often target outdated systems that haven’t been patched or upgraded with fixes to vulnerabilities. Today, we want to go over some of the most likely outdated hardware and software issues you might encounter on your own infrastructure so you can address them and keep your business safe.

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This Is Your Friendly Reminder to Upgrade Your Networking Hardware

Your business lives and dies by the strength of its network. If it’s not running well, your entire organization will feel it, and it could have serious implications for operations. You might end up with sluggish software or data transfers, among other issues. Here are some of the common holdups on your network that might be holding your business back.

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Don’t Let an Old POS Hurt Your Business: 5 Clear Upgrade Signals

Your Point of Sale (POS) system does more than ring up sales, it’s the control center that keeps your entire operation running. From processing payments to managing inventory and generating reports, it plays a vital role in your daily business flow. Like any technology, a POS system can get old, glitchy, or just fall behind. If you’ve been questioning whether yours is still doing the job, here are five clear signs that it’s time to move on and upgrade to something better.

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Broken IT Doesn’t Mean Useless IT... Let’s Explore the Repair Process

If your business technology setup is driving you nuts, you’re not alone. Many business owners and managers have endless gripes about the technology they use for their business. It could be that your Wi-Fi is crawling along and not allowing for productive Internet speeds, your software feels like it was developed for Windows Vista, or you’re constantly wondering how you are going to keep your data safe. Whatever the case, it can be fixed. In today's blog, we’ll go into how to rebuild your IT plan from scratch.

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It’s Not Enough to Have the Right IT… You Need to Keep Track of It

If I were to ask you what technology your business possessed and where it all was right now, could you give me an answer? If not, you’ve demonstrated the importance of keeping an accurate inventory of your business’ IT.

So, let’s go over some best practices to make managing your business’ IT inventory more effective.

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You Need to Upgrade to Windows 11… The Sooner the Better

October 14th will be here before you know it, and when that happens, Windows 10 will no longer be safe to use. Without extreme and expensive measures in place, almost every threat will have nothing to stop it.

In short, you need to prioritize your migration to Windows 11 to ensure you aren’t facing severe challenges.

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Hardware Acquisition is Hard. Let’s Make It Easier

Hardware is far from the most fun topic for a business owner to learn more about, but that doesn’t diminish its importance. If you want to ensure your business stays ahead of the game, then you need to be strategic about your hardware implementation. Otherwise, you risk falling behind, put your business in danger, and—even worse—imperil your budget. Today, we want to help you get the most out of your hardware, long before you have to invest in anything new.

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Sometimes, Loving Something Means Letting IT Go

Happy Valentine’s Day! Today is a day to celebrate love, romance, and every butterfly that has ever fluttered in a stomach. However, the greatest loves can bring the greatest sorrow… particularly when the time comes to say goodbye.

Take Windows 10, for instance. PC users have loved the OS for a decade, but in a few short months, it will no longer be a good relationship for anyone—particularly business users—to maintain.

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Rising Hardware Costs Make Time a Factor in New IT Projects

Does your technology need an upgrade? Now might be the perfect time to get on it, especially since hardware prices are expected to rise dramatically this year. Let’s take a look at some of the benefits you can expect from working with us when outfitting your business with new technology.

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Hardware Prices Are Likely On the Rise in 2025

Many market analysts and industry experts foresee an increase in the cost of hardware. We recommend that you take matters into your own hands to dodge the price hike and purchase your new IT now before it costs you more to do so. The implementation of any proposed tariffs could impact the market as early as February 2025, so we wanted to discuss what you should consider when purchasing new hardware today.

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Three Ways to Use the Cloud to Dodge Hardware Costs

With the price of hardware at risk of skyrocketing, it’s no wonder that many businesses are looking to virtualize as much of their operations as they can. This is where the cloud comes in; you can virtualize just about any solution, including some that you might not have considered in the past. Let’s explore how an SMB might use virtualization and cloud computing to skirt hardware acquisition costs.

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Buy Your Hardware NOW Before Prices Skyrocket

As a provider of information technology services and support, a big part of our job is helping the businesses we work with make the best decisions regarding their critical IT. This responsibility means we often provide an advisory role to business leaders.

In that role, we strongly advise that you make any intended technology purchases and upgrades right now… because if you wait, you may have no good options left.

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Got Some New Technology Over the Holidays? Here’s How to Responsibly Get Rid of the Old

The holidays are over and some of the best gifts are ones that replace our dead and dying electronics with shiny new ones. Then comes the matter of discarding your old devices. In today’s blog, we will discuss what you should and shouldn’t do when looking to get rid of your old devices. 

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Even the NSA Recommends Rebooting Your Devices, But Not for the Reason You Suspect

Rebooting your device presents several benefits. If you ever experience an issue with your device, rebooting it will likely improve it. Heck, even the National Security Agency (NSA) recommends you do this… but why?

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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