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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Waiting for an IT Disaster is the Most Expensive Business Strategy

Most of us have at least heard that an ounce of prevention is worth a pound of cure. In other words, proactivity is pretty much always the better strategy. Despite this, we’ve observed that many businesses still avoid investing in their IT until something breaks—the exact opposite of proactivity—and wind up losing in terms of downtime, recovery time, and reputation, along with the financial implications these factors introduce.

This is precisely why we’ve designed our services to serve as preventative measures against the root causes of downtime, helping you be more proactive and reduce overall costs.

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Why Unmanaged “Digital Cruft” Is a Hacker's Goldmine

Clutter accumulates everywhere—the household junk drawer, an employee’s car, and yes, even your business’ network. In your business network, this clutter is called “digital cruft” and can lead to some pretty serious problems if you aren’t careful.

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The Limitations of Tape Backup (And Why BDR Is Better)

Remember tape backup? For some SMBs who have moved on, this form of data backup is a clunky and frustrating relic of the past. But if you aren’t remembering it and are instead still dealing with it, you might be experiencing some operational frustrations of your own. Today, we want to cover a better solution—one that takes the unpredictability out of business continuity.

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The IoT Can Be Great for Your Business… With the Right Focus Behind It

The Internet of Things is not a futuristic concept; it's a fundamental part of many modern businesses. IoT devices generate a wealth of data that can be used in several ways. Unfortunately, deploying IoT devices isn't enough. To get the most out of your IoT investments and ensure a strong ROI, you need a smart, strategic approach. Here are the best strategies businesses can use to get the most out of their IoT investments.

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The Dark Web is Scary (But It Doesn’t Have to Be)

It’s easy for employees to reuse passwords just to make things easier for themselves; after all, why use different passwords when you have a dozen accounts to remember passwords for? Unfortunately, this habit will come back to bite you, especially if your business is ever involved in a data breach. These credentials could be put up for sale on the dark web… and that’s just the beginning of your problems.

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3 Ways to Stop Smartphone Data Theft

It’s everyone’s worst nightmare—checking your pockets or purse, then checking them again, trying to feel around for your smartphone, but it’s not there. Where did you leave it, or where did it fall out? Or worst of all, did someone steal it? Regardless of how you lost your smartphone, you need to take these three simple steps to ensure whoever finds it can’t steal your data.

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Analytics Can Help You Put Your Business in Better Position

In the movie Moneyball, Billy Beane and the Oakland A's changed baseball forever. Faced with a tiny budget in the early 2000s, Beane ignored traditional scouting and used data to find talented, undervalued players. This sabermetrics approach allowed a small-market team to consistently beat rivals with much bigger budgets, proving that data, not just money, can lead to success.

Today, those same principles apply to every business. In a competitive world, companies of all sizes and industries can use data to make smarter decisions, optimize resources, and build a stronger business for less.

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Don’t Let Extortion Destroy Your Business

Here’s a challenge; go to any cybersecurity news website and see how far you can go before seeing an article about some new type of ransomware attack. It’s everywhere, and it’s scary, but that doesn’t mean your business has to cower in fear. With the right tools and resources at your disposal, you too can fight back against ransomware. Here’s how you can protect your business from ransomware and the threats it poses.

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Transform Data from a Liability Into an Asset

While data might be the new currency, your own business’ data might be a bit too messy to make full use of. You might be paying to store it and protect it, but you’re not doing as much with your data as you’d like. Here’s how businesses find themselves with these “data graveyards” and why it essentially functions like a debt rather than an asset.

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This Is Why You Can’t Rely on Local Backups

A backup is mandatory for any business, but not all backups are the same. You’ll want to be prepared for more than just a simple server crash; you’ll need geographical redundancy that can protect your business even in the face of disasters that destroy your servers or physical location. Yes, local backups are helpful, but you’ll need the power of geographical redundancy to overcome the most horrific disasters that could strike your business.

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Use Version Control for More Effective File Management

There are times when you might make changes to a file, only to wish to revert back to the previous version. Sometimes you’ll accidentally overwrite an important existing file, and sometimes someone else will make edits to a document without permission. All of these situations warrant version control, or having the ability to view different iterations of a file. Here’s why you need to have version control in place, as well as what’s at stake if you don’t have it turned on.

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3 Common Causes of Data Breaches (And How to Avoid Them)

Data breaches are no joke, and they can be so severe that businesses have a hard time bouncing back. Despite the danger, you can somewhat predict when you are at risk of a data breach, and certain actions can be taken to keep them from being fatal (or prevent them entirely). Today, we want to examine three of the common ways data breaches happen and what you can do about them.

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What Do All Those Different File Types Do?

There are a lot of file types that are put to use in the modern workplace, all with their own importance. Let’s review what the different file extensions—the little series of letters after the file name—mean, and how they influence how you can use a given file.

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The Real Talk About Data Backup

We need to talk about something that is as exciting as watching water boil, but it might just save your entire business one day: backing up your data.

I know, I know. You're busy doing your thing, closing deals, and you’re busy. The last thing on your mind is where your files are outside of your server. The truth is, it’s not very interesting, but it sure is important.

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Don’t Let Your Organizational Security Take a Vacation This Summer

Summer is here, and with it comes the rest and relaxation that warm weather encourages. That said, summer is not a time to let up on your cybersecurity awareness. Today, we’ll share how you can both enjoy the summer season without putting your security at risk in the process.

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Get Better Insights from Your Spreadsheets… Use Quick Analysis

Do you ever find your eyes glazing over at the sight of a sprawling spreadsheet? That feeling of being overwhelmed by a sea of data is universal… but what if you could instantly start making sense of it all with just one click?

Both Microsoft Excel and Google Sheets offer powerful, yet often overlooked, features to help you quickly analyze and visualize your data. In Excel, this is called the Quick Analysis tool. While Google Sheets doesn't have a single button with the same name, it provides the same powerful capabilities through its intuitive menus and the AI-powered Explore feature. Let's dive into how you can leverage these tools to transform your data from a source of sighs to a font of insight.

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3 Scenarios That Could Cause Data Loss for Your Business

Data loss is looming on the horizon, not just for you, but for all unprepared businesses. Are you confident in your ability to recover from a potential data loss incident? Like any IT challenge and risk, it helps to know what you’re up against, so today, we’re covering three of the most common data loss scenarios so you can be prepared for them well in advance.

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Zero-Trust: A Better Way to Protect Your Business

Running a small or medium-sized business is difficult enough without having to worry about cyber threats all the time. If you haven’t updated your security systems in a while, your infrastructure could be at risk. In fact, when considering IT security, we recommend adopting zero trust as a security measure, and we’ll explain why.

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A Fascinating Look at the Intricacies of USB Technology

Modern technology practically revolves around USB, but what do you really know about what goes on inside the cables and connectors? Let’s explore some of these minute details and see if we can achieve a new appreciation for this technology.

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You Need to Think About Cloud Migration Today

The cloud is one of those solutions that you’re either taking full advantage of or you have yet to experience the true benefits it can provide. If you’re still on the fence about cloud migration, we have news for you; this decision is actually costing you in the long term. We recommend you explore the possibility of cloud migration by considering why you’re so worried about it in the first place (and why that doesn’t make sense).

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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