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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Boost Mobile Productivity & Security with BYOD

We've all been there. You're trying to quickly find that one photo from your vacation, or that important PDF for work, and you end up endlessly scrolling through a digital wasteland of screenshots, random downloads, and duplicates. Our smartphones have become extensions of ourselves, but without proper care, they can quickly turn into cluttered, inefficient tools that cause more frustration than they solve.

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The IoT Can Be Great for Your Business… With the Right Focus Behind It

The Internet of Things is not a futuristic concept; it's a fundamental part of many modern businesses. IoT devices generate a wealth of data that can be used in several ways. Unfortunately, deploying IoT devices isn't enough. To get the most out of your IoT investments and ensure a strong ROI, you need a smart, strategic approach. Here are the best strategies businesses can use to get the most out of their IoT investments.

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The Unseen Vault

For business owners, your most critical assets aren’t your office or your inventory; it’s your data. Every client list, financial record, and strategic plan forms the makeup of your company. Protecting this data, due to its importance, isn't just an IT issue—it's an essential business function.

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Three Simple IT Habits That Will Immediately Improve Your Workday

Take it from us: technology, for all its benefits, can be frustrating.

That being said, it can bring a lot of value to your business when implemented and maintained properly. 

Let’s talk about some quick habits you can deploy to make your workday much easier when working with business technology.

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3 Common Causes of Data Breaches (And How to Avoid Them)

Data breaches are no joke, and they can be so severe that businesses have a hard time bouncing back. Despite the danger, you can somewhat predict when you are at risk of a data breach, and certain actions can be taken to keep them from being fatal (or prevent them entirely). Today, we want to examine three of the common ways data breaches happen and what you can do about them.

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Easy Ways to Spot Phishing Scams

Have you ever received an email that just felt…off? Maybe it promised a prize you didn't enter to win, or it tried to scare you into thinking your account was in trouble? That’s likely a "phishing" scam, and it's one of the most common tricks thieves use on the internet.

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Protecting Your Network from Hackers

Cyberattacks aren't just something that happens to other people, they’re a real-world threat to businesses, individuals, and even governments. Hackers are smart, sneaky, and persistent. The good news is that with a little strategic effort, you don't have to be helpless. Employing the right habits and strategies can help make it very hard for hackers to mess with you. In this month’s newsletter, we talk about how to get better at keeping hackers out of your network.

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How Downtime Can Sink Your Business (And What to Do About It)

Nothing is more frustrating than when technology should work, but doesn’t for any number of reasons. Of course, it’s also expensive when your technology doesn’t work, which means you’re incurring costs during this downtime period. Today, we want to address the consequences of downtime and what you can do about it to minimize its impact on your business.

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The Cyberthreat Trifecta: Phishing, Ransomware, Insider Threats

The constant chatter about cybersecurity can really be overwhelming. While some Internet tales might be exaggerated, the reality is that these cybersecurity risks are a serious concern for every business. Is your organization truly prepared to confront the sophisticated digital adversaries of our time? Let’s take a look at three prevalent cyberthreats that could inflict significant damage on a business, and what you can do to keep them from negatively impacting yours.

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Security Neglect is Expensive… Is Your Business Sufficiently Secured?

Cyberthreats aren’t just occasional inconveniences, especially nowadays. They are constant, evolving, and some are so highly sophisticated that you can hardly blame yourself if you fall victim to them. This is why proactivity is so important. Businesses that take a reactive approach to cybersecurity find themselves in a never-ending cycle of damage control. Without a purposeful cybersecurity strategy, any organization faces recurring breaches, data loss, and ultimately a situation where customer distrust can result in the company's financial ruin. This month, we thought we would take a look at why having a comprehensive cybersecurity strategy that addresses these risks is so critical for the modern business to accomplish.

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Don’t Let an Old POS Hurt Your Business: 5 Clear Upgrade Signals

Your Point of Sale (POS) system does more than ring up sales, it’s the control center that keeps your entire operation running. From processing payments to managing inventory and generating reports, it plays a vital role in your daily business flow. Like any technology, a POS system can get old, glitchy, or just fall behind. If you’ve been questioning whether yours is still doing the job, here are five clear signs that it’s time to move on and upgrade to something better.

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Why Ignoring IT Can Cost Your Business Big

Think about running a small or medium-sized business. It's like trying to juggle a million things at once. You're super focused on keeping your customers happy, making sure your team is doing well, and, of course, making money. Among all of that, there is something that often gets overlooked: the technology that makes all of your efforts possible.

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Modern Cybersecurity Depends on Building Resilience with Zero Trust

The world of cybersecurity is in constant flux, demanding that organizations continually reassess their defensive strategies. A traditional focus solely on preventing breaches, while important, is proving insufficient in the face of sophisticated and persistent threats. As highlighted in a recent Illumio podcast episode, "Trust & Resilience: The New Frontlines of Cybersecurity," the very foundation of digital interaction—trust—has ironically become a primary vulnerability exploited by attackers. This necessitates a fundamental shift in perspective. 

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Stop Worrying About IT and Have Your Business Remain Secure and Productive

Technology is the engine driving success in our community. From managing daily operations to engaging customers, reliable IT is no longer optional. Keeping that engine finely tuned—ensuring hardware, software, and networks are always up-to-date—presents a significant challenge. Technology evolves at lightning speeds, and managing it can feel like a constant, resource-draining battle, pulling you away from focusing on your core business.

Is your current IT setup empowering your growth, or is it quietly creating risks that could derail your progress? Many businesses operate with technology that feels "good enough," unaware of the hidden dangers lurking beneath the surface.

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Three Reasons Phishing Works and What You Need to Do About It

Phishing is a common trick where hackers pretend to be someone you trust to steal your personal information. For example, they might send an email that looks like it's from your bank, asking you to verify your account details. Here's why it's so effective.

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The Definitive Guide for Getting Your Passwords In Order, Once and for All

Normally, we try to keep the focus on business technology, but this guide is geared toward the typical home user, who may not be that high-tech.

These days, nearly all human beings are wrapped up in a little technology, and there isn’t a huge divide between protecting yourself as an employee at a company versus protecting yourself as an individual—at least as far as cybersecurity habits go. Even if you feel like you are pretty low-tech, you still have to worry about protecting your identity, financial information, and personally identifiable information online.

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Three Tips to Better Manage Your Files

We manage all types of files in the course of doing business. Some are more important than others and often need better security, and they need to be filed a certain way so that retrieval is fast and painless. Today, we will go through three of the best practices in file management to help you get a better handle on the ever-growing amount of data you have to store. 

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Your Cool New Gadgets Could Make Problems for Your Personal Data

So you got a new computer for a holiday gift. That’s great! We’re excited that you’re excited. But you also need to consider how you are going to dispose of your old device and how to do so in a safe way. Today, we want to discuss how you can safely discard, or potentially even reuse, your old device so you don’t put your data at risk.

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Why You Should Upgrade Your Hardware Sooner Rather than Later

With new tariffs on imports looming and Microsoft ending support for Windows 10 in the near future, now is the time to reconsider your organization’s hardware needs. 

While it might feel convenient to wait until the last possible moment, there are compelling reasons to act sooner—both for cost savings and to avoid future system vulnerabilities. We break down why these changes matter and how you can protect your business by upgrading now.

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The Pros and Cons of Current AI Tools

Using AI is all the rage these days. Seemingly every opportunity software developers have to add some type of AI or machine learning technology into their offerings is being taken; not only for the benefits that it gives their customers, but also for the marketing clout it immediately provides. This month, we thought we’d go into some of the ways AI is helping create more dynamic software and if it really provides end user value or if it’s kind of a red herring used by developers to position their products better in a more competitive market.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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