Since the dawn of technical support, it has been a running cliche that when you need to call customer service, especially technical support, you are going to wait. And wait. It starts with a clunky automated phone system that sends you in circles, followed by a triathlon of phone hand offs where you answer a bunch of basic questions repetitively. Pretty annoying, right?
We get it. We have to deal with hardware manufacturers and software vendors for our own business. On top of that, we provide vendor management services for our clients so when we do need to reach out to a vendor, we handle it so you don't need to sit on the phone and cope with the nightmare that technical support can be.
That's why at Directive, we don't want you to go through that. You have a business to run. You don't need to tie up an employee with a drawn-out phone call that runs them through the same basic steps over and over until they finally get escalated to a high-level technician who can actually solve their issue. Even talking about it frustrates us!
You don't need to deal with tech support torture. You don't need to get put on hold for 30 minutes at a time while you wait in a queue for the next available person to ask you for the serial numbers for the third time on the same call. Your business deserves an IT firm that partners with you and develops an understanding of all of your IT needs. It's not just about fixing computers; it's developing a symbiotic relationship that will organize your company's IT plan so you can budget for growth, save time and money, and focus on your business instead of the technology that runs it.
Next time you have an issue, reach out to Directive at (607) 433-2200 before you call your computer manufacturer and let us get you back up and running without making you jump through a million hoops.
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