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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Winning from Home Part 2: Employers Benefit

b2ap3_thumbnail_good_for_business_400.jpgWhen it comes to working from home, everybody wins! In our last article, we looked at how employees win because working from home saves them time and money from commuting. Employers are another group that benefits because working from home makes doing business more productive and more efficient.

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2014 Technology Trends: Business Intelligence Analytics

b2ap3_thumbnail_business_400.jpgOne of the best ways to leverage technology in order to make your business more profitable is to take advantage of the latest trends. 2014 presents business owners with dynamic new trends that are improving operations and providing the competitive edge. Over the next week we will highlight three of the most important trends that your business can take advantage of, beginning with Business Intelligence Analytics.

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6 Ways to Step it Up While Spending Down

b2ap3_thumbnail_save_money_with_technology_400.jpgExpenses from running a business can add up quickly. We want to help by sharing six easy things you can do that will save you money and improve your workplace. Even though these two goals may seem diametrically opposed, we have found that they can work together in a synchronized harmony!

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Be Prepared to do Business without Computers

b2ap3_thumbnail_prep400.jpgBusinesses that are aggressive will grow quickly, and in the same way, businesses that have an aggressive continuity plan will survive the worst disasters. You need to aggressively be prepared for any disaster, even the scenarios that leave your company without computers.

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The 4 Best Things about Remote Support

b2ap3_thumbnail_rsupport400.jpgIf you've never taken advantage of remote support to remedy an IT problem, then you're likely doing IT support the hard way by having a technician physically take care of every issue. While it's always nice to chat with your friendly tech, you may be able to save yourself a whole lot of time and money by taking care of the issue with remote support.

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Watch Your @#%!ing Mouth at Work!

b2ap3_thumbnail_smdb400.jpgLanguage is one of the biggest contributors to determining office culture. For example, a workplace where the management motivates with threats will be a completely different environment than an office where encouragement is liberally applied. The allowance or forbiddance of swearing is another major indicator of your company's culture. How does the language in your office reflect your company's values?

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Backup Protects Your Most Valuable Data

b2ap3_thumbnail_twentyp400.jpgThe importance of backing up your company's data cannot be stressed enough. Data is your business' most valuable asset, as evidenced by the fact that companies unable to access their data for ten days after a major disaster (like Hurricane Sandy that hit the mid atlantic and northeast U.S) will not survive the next fiscal year. Here's how to protect your business with data backup.

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Does Working from Home Turn an Employee into a Deranged Psychotic?

b2ap3_thumbnail_workfh400.jpgThanks to cloud computing technology, many businesses are taking advantage of having a mobile workforce by allowing their staff to work from home. Working from home can be beneficial by making workers more productive, saving employees' time and money from commuting, and increasing worker satisfaction, but how can you know for sure if work is really getting done?

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6 Ways to Motivate Your Employees

b2ap3_thumbnail_motivateam400.jpgHave you been frustrated with your employees lately? Maybe they aren't getting projects done on time, or aren't producing at a very high quality. Have you ever considered that you have substantial control over their job performance? People only work if they are motivated to do so. Here are six ways to motivate your employees. 

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IBM CEO Shares 3 Benefits of Successful Data Management

b2ap3_thumbnail_datamang400.jpgAs your company grows and enters into more competitive markets, your ability to access reliable and accurate data is of the utmost importance. Ginni Rometty; CEO, president, and chair of IBM, shared her insight on data management in her speech on October 2nd at the IBM InterConnect 2013 event. Here are three benefits of successful data management according to Rometty.

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By the Numbers: A Look at The Cost of Downtime

b2ap3_thumbnail_bleh400.jpgIf your business has never experienced a major computer problem, then it's easy to underestimate just how damaging downtime can be. This conclusion can be drawn from a recent survey of small business owners, where 65% estimated they would only lose $500 if their company's network went down for a day. In reality, downtime is much more costly than $500.

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Bulletproof Your Customer Service Policy

b2ap3_thumbnail_success400.jpgThe way you treat customers, handle their feedback, and serve their needs can be the most powerful selling point of your business. Customer satisfaction comes down to the way customers feel after they've made a purchase. Your customer service policy can either make or break your business. Here's how to bulletproof your customer service policy.

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3 Data Backup Options for Your Business

b2ap3_thumbnail_bu1-400.jpgWhat would happen if your business experienced a disaster and your sensitive information was erased? If you don't have a business continuity plan in place that includes data backup and recovery, then it's highly unlikely your company will survive. To protect your business, you will want to consider and choose one of these three backup solutions.

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How Prepared is Your Business for a Disaster?

b2ap3_thumbnail_disaster400.jpgIn a recent survey of small businesses, only 13% of respondents believed themselves to be susceptible to a disaster resulting in data loss. That means 87% of small businesses must be located in a fortress where they are protected from every natural disaster--yeah right! No business is immune from disaster; therefore, every company needs a disaster plan.

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5 BYOD Benefits for Your Business

b2ap3_thumbnail_fingerfone400.jpgThe latest trend in business technology is employees bringing in their personal devices to work. This trend is commonly referred to as BYOD (Bring Your Own Device), and it's presenting businesses with both new opportunities and challenges. We will breakdown BYOD into 2 parts; benefits and risks. In part 1, we will look at five benefits of BYOD.

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5 Qualities of Influential Business Leadership

b2ap3_thumbnail_success400.jpgAs a business owner, your position of leadership is crucial to the success of your company. If you've been appointed a leadership role, you are undoubtedly making key decisions and setting the tone of your office culture. You want to be a leader worth following.

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The Danger of Easy Network Security

b2ap3_thumbnail_securitee400.jpgWhen your network's security is doing its job and keeping your business safe, it's easy to not think about it because you don't feel the heat from any threats. Just because you're not feeling the heat, however, doesn't mean you're out of the kitchen. Even if you enjoy strong security, you will still need to perform regular security maintenances.

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Use the 80/20 Rule to Save on Data Backup Costs

b2ap3_thumbnail_8020-400.jpgBacking up your company's data is critical when it comes to keeping operations going after a disaster. Data backup is an important operating expense that you can't afford to skip out on, but if you're looking to cut back on the cost of your data backup service, then you should consider the 80/20 Rule.

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4 Tips to Build a Network Jigsaw Puzzle

b2ap3_thumbnail_puzman400.jpgYour IT infrastructure is a lot like a puzzle. There are many pieces of technology that connect to form one big solution. If just one piece of the puzzle is missing, then the picture is incomplete and the solution will not work properly. Good thing we're great at piecing together IT puzzles!

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5 Personnel Expenses Saved By Outsourcing IT

b2ap3_thumbnail_thisguy400.jpgIt's convenient to have an in-house IT technician. If your computer freezes up, you can call the IT department and they will swoop in and save the day. This is how in-house IT is supposed to work, but it's hard to hire anyone that's 100% reliable. We think it's actually more advantageous to outsource your IT; here are 5 reasons why.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

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Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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