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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

A Computer Procurement Guide, Part V

We have finally reached the end of our guide to help you purchase your next computer. In the other four parts, we covered how you could identify the specifications your device would need for your intended use of it. Here, we’ll review some other assorted considerations to keep in mind as you finalize your new device.

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A Computer Procurement Guide, Part IV

No matter how well your new computer works, you aren’t going to be able to do much with it if you can’t see what you’re doing. You will need a display. Of course, there are a lot of considerations to make when selecting one. Here, we’ve outlined these considerations, with some of the options you’ll encounter.

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A Computer Procurement Guide, Part II

Part two of our desktop buying guide will dig into the details of RAM, or random-access memory. We hope to clear up misconceptions about what RAM actually is, as many users don’t understand the difference between storage and memory. Who knows? You might learn a thing or two to take with you when you purchase your next desktop.

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A Computer Procurement Guide, Part I

When you are in the market for some new computers for your business, ensuring that you are targeting the right hardware is important. To educate people on what they should be looking for in a new computer, we have decided to put together a multi-part series detailing the different parts of a computer. In part one, we will take a look at the CPU.

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Tip of the Week: Organization Inside Windows 10

If you don’t take care of your PC’s files, you will quickly discover that it’s easy to lose track of where everything is. You have countless file types, folders, and applications sitting around without any real sense of organization or continuity. Today, we’re going to focus on how to help you better organize your files in a way that it easy to find and understand. You should be able to do so in either your operating system file explorer or in your cloud-based file storage.

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Tip of the Week: Extremely Useful Tips

All Windows machines are capable of leveraging built-in shortcuts. While it might sound ludicrous, using keyboard shortcuts can eliminate the eight days that the average employee spends every year moving between the keyboard and mouse. Shocking, right? Keyboard shortcuts let you retake all of that lost time and use it to be more productive.

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Tip of the Week: Spot a Hacker By Investigating Their IP Address

b2ap3_thumbnail_ip_addresses_400.jpgHave you ever wondered how your PC is identified from the billions of devices out there in the world today? Just like every human being has specific physiological traits that make up who they are, your computer’s IP address is somewhat unique to your machine, and it can say a lot about you. Therefore, it’s important that you are able to identify your own IP address when you need to.

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Tip of the Week: 3 PC Best Practices You Need to Know

b2ap3_thumbnail_pc_practices_400.jpgSometimes the best thing you can do for yourself is return to the basics. For example, you can know all of the keyboard shortcuts in the world, but that doesn’t help you properly shut down your computer. Here are three tips for every computer user who wants to make sure that they’re using PC best practices.

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Tip of the Week: Save Precious Seconds With Your Mouse’s “Snap To” Feature

b2ap3_thumbnail_snap_to_location_400.jpgYour workstation might be designed to save time, but sometimes shaving off seconds doesn’t have to be complicated. A few seconds here and there can really make the difference when it comes time to wrap up a major project. Taking this aspect to a whole new level is the often-forgotten mouse feature, Snap To.

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Tip of the Week: 5 Touchpad Troubleshooting Tips

b2ap3_thumbnail_laptop_touchpad_400.jpgLaptop touchpads can be difficult to work with. If you’ve ever been stuck in a frustrating situation where your touchpad isn’t working properly, you know what this feels like. In a worst-case scenario, touchpad problems can cause data loss and a loss of productivity, leading to downtime that directly affects your ability to work properly. If you’re having touchpad problems, try these five troubleshooting tips.

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Tip of the Week: How to Speed Up a Windows PC

The personal computer is a remarkable tool, allowing us to accomplish levels of productivity and efficiency at speeds that were once only dreamed of… at least, that’s how it feels at first. However, it doesn’t take very long for a computer to seem like it drags on and on before performing the task requested of it. Why is that, and how can this be resolved?

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The Shaky Future of the PC

b2ap3_thumbnail_tabcomp400.jpgThere's been a lot of talk lately about the seemingly bleak future of the PC due to the rapid growth of the mobile device market. Will the PC ever really be extinct, or will it find a way to evolve? How will the questionable future of the PC impact your business?

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Desktop Buyer’s Guide 2019, Part V: Other Considerations

In parts one through four we talked about choosing the right specifications for your desktop, depending on its role. We talked about selecting the right CPU, RAM, storage, and display options. This final post we hit a few other tips and ideas we came up with that didn’t fit into the other posts.

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Desktop Buyer’s Guide 2019, Part IV: Videos, Graphics, and Monitors

Your new desktop isn’t going to do you much good if you don’t have a screen to plug into it. Let’s talk about considerations to make when purchasing a new desktop when it comes to your display.

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Desktop Buyer’s Guide 2019, Part III: Choosing Storage

We’re on to part three of our Desktop Buyer’s Guide. When comparing all of your options when shopping around for desktops, one of the main features you’ll see is how much storage they have. We’ve seen this with smartphones and tablets as well - you can buy an iPhone with 64 GB (gigabytes) of storage or 128 GB of storage, etc.

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Desktop Buyer’s Guide 2019, Part II: How Much RAM Do I Need?

In part two of our desktop buying guide, we talk about one of the most confusing specifications you’ll see whenever you purchase a computer. We’re going to demystify memory, also referred to as RAM.

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Desktop Buyer’s Guide 2019, Part I: Choosing the Right CPU

Are you looking to purchase a new desktop for your business (or for home)? We’ve put together this handy guide to help demystify the computer-buying process. This is the first part of five in our series, selecting the right CPU.

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When Do You Know When It’s Time For an Upgrade?

Nothing lasts forever; this phrase is true regardless of which industry you’re in or business you run. We all use technology in the office to a certain extent, and the ugly truth is that someday that technology will fail. It’s critical that you monitor technology for warning signs prior to its failure so as to avoid costly repair bills and rushed replacements. You might be surprised by how much you save as a result.

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What Could Possibly Be Wrong with Your Computer?

Slow computers are one of the small annoyances in an office that can implicate a much larger issue is hidden. The frustration stems from not being able to get anything done, whether it’s because the computer isn’t responding to your commands or it’s so slow that you can’t accomplish anything noteworthy in your day. Thankfully, you can take some steps to check the speed of your computer so as to take proper action when it’s not working at expected.

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Tech Term: Responsive Web Design

We all have our favorite websites to visit, as well as those we often have to visit to fulfill our responsibilities. As a result, it isn’t uncommon for us to try and access the same websites on both a desktop workstation and a mobile device, but some websites work better than others while trying this. This is because of something called responsive web design, which we’ll review below for our weekly Tech Term.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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