Printing in business is a double-edged sword. On one hand it is costly and printers and copiers seem to need constant maintenance. On the other hand, it can be a core part of a business’ operational strategy. In order to utilize printing, and keep costs down, businesses need access to affordable and reliable printer and copier maintenance. Let’s take a look at a few variables you should consider when looking for printer maintenance solutions.
Reliability
A lot of businesses need to print little things, and many have begun to move to a more paperless environment. Then there are some businesses that absolutely rely on their printers and copiers. For these companies, finding a maintenance solution is difficult. The first variable any business owner or decision maker should consider is the availability of the maintenance provider. Printers are notorious for having maintenance issues so being able to keep lines of communication open is essential to ensure that you get the service you need when you need it.
Expertise
This variable is a must. A company that fixes copiers and printers needs to have technicians on staff that are proficient in fixing copiers and printers; it’s that simple. Shockingly, there are companies that will advertise that they offer printer and copier maintenance services, but when it comes down to it, there is no experience doing so, and that will substantially increase the cost, not only for the service, but also for the time your machines remain down.
Dedication
For any maintenance provider, time is money, but for whatever reason some companies don’t act like it. You will want a provider that does a lot of the heavy lifting by monitoring systems remotely. Printers and copiers don’t always malfunction on the hardware side, but when they do, a solid maintenance provider has the part you need in stock so that your printer or copier isn’t down for more than a few hours.
Overall Value
Printer maintenance can get expensive. That’s why it is important to find companies that can provide you with the value you need to not only keep your printers and copiers in operational order, but also extend beyond that so that you can justify the growing expense of maintenance for these machines. At Directive, we offer comprehensive managed IT services that can help you get the IT support you need, including for your copiers and printers.
If you would like more information about copier and printer support or what it takes to keep your business’ technology up and working for you, give us a call today at (607) 433-2200.
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