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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

The Benefits (and Risks) of Hybrid Work

If one fact has been proven true, it’s that remote and hybrid work are not temporary trends; they are future operating models that help businesses achieve greater flexibility and talent retention. Of particular interest is hybrid work, an approach that mixes the demands of in-office work with the benefits and flexibility of remote work. If you want to build hybrid work into your operational infrastructure, there can be no denying that your IT infrastructure has to be locked in—particularly if you want to stay productive, secure, and competitive.

Let’s review the benefits and risks of hybrid work as an operational model for your business.

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6 Tech-Savvy Email Marketing Tips for Central NY Businesses

Today, email isn't just for internal memos. When used correctly, it’s a powerhouse tool for growth. It is our humble opinion that technology should do two things: keep your business running and help your business grow.

Here are tech-savvy strategies to master your email marketing and make the most of this powerful tool.

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Want to Impress the Boss? These 8 Keyboard Shortcuts Should Help

There are a bunch of shortcuts that most (if not all, at this point) of us should already know… cut, copy, paste, new tab, things like that. These are the basics. However, if you really want to show off for the boss—blowing them away with your efficiency and professionalism—some more advanced options are also handy to know.

Let’s go over some shortcuts to take advantage of:

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When the Smart Office Creates Stupid Security Problems

Have you ever considered investing in smart technology for your office? We’re talking, of course, about the smart appliances, lights, thermostats, and so on, all of which make your office feel like you stepped into a sci-fi movie. As IT experts, it would be wrong for us to let you implement all these shiny new solutions without considering the security implications.

Our question to you is this: are you willing to leave glaring security weaknesses in your infrastructure for the sake of being considered “high-tech?” We hope the answer is an emphatic “no.”

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Are Your Ex-Employees Still in Your System?

When an employee leaves your business, they go through (or they should, at least) a comprehensive offboarding process where you collect their keys, laptops, and other assets you gave them to do their jobs. You may have collected these physical keys, but certainly not their digital keys. You might still see them pop up in the instant messaging app, or you might find recent activity from their account in your shared drive, all of which is problematic.

If you’re not careful, ex-employees might still be using company resources for their own personal use, and this can create a serious security risk for your business—not to mention the legal ramifications should anything bad happen.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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330 Pony Farm Road Suite #2
Oneonta, New York 13820

Mon to Fri 9:00am to 6:00pm

support@directive.com

(607) 433-2200