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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Identifying Personality Types will Help Your Networking Efforts

One experience that almost everyone has been involved in is the clashing of personalities. This is only natural, as different people are born with different predispositions and are raised in differing environments. However, in the business world, one should do their best to keep personal differences from affecting the professional relationships they form.

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5 Ways to Reduce Technology-Related Stress in the New Year

Your business either has a sound plan to manage its IT maintenance, or it does not. There is no middle ground here. Either you have an internal team dedicated to maintaining your IT infrastructure, or it’s not being taken care of as well as it should be. Even if you do have an internal team, you might notice that they simply don’t have time on their hands to handle all of their responsibilities. We’re here to introduce you to one of the most notable ways of keeping your technology in proper working order: managed IT services.

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Business Communications You Can Depend On

Would your business fall apart if communications halted? This is one of the major pitfalls that businesses have to deal with, as without proper teamwork and communication, operations can fall apart and productivity can be lost. What are some of the ways that your business manages the many modes of communication that it relies on?

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How Does Your IT Stack Up to These Standards?

Selecting a managed service provider should be like selecting any employee. You need to make sure that your expectations are going to be fulfilled, and that your selection will be there when you need them to be. However, the criteria you examine your potential IT service provider by should be a little different than how you evaluate your other prospective team members.

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Unpaid Invoices are a Major Problem For SMBs

While many different people open businesses, the primary reason that they all do so is to make money. A positive cash flow is essential if the business is to generate funds that support a cause or provide a decent living. However, to collect this cash flow, a business must have their invoices returned. As it happens, this doesn’t often occur in a timely manner.

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Battle of the Benefits: Break-Fix vs Managed IT

As a managed service provider, we’re naturally going to be a little biased when comparing the positives and negatives between an in-house IT team and an outsourced approach. However, each has its benefits in the right situations, and each can have its downsides. Today, we’ll discuss each to establish which is the better choice for your situation.

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4 Benefits You Won’t Believe About Managed IT

How does your organization manage its mission-critical technology solutions? We know that most small businesses have some sort of trouble with this topic, either due to budget constraints or a lack of personnel. Either way, we know that there is a better way to manage your business’ technology, and it’s all thanks to managed IT services.

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Small Business Bill Promotes Technology Use

In order for small businesses to remain competitive in this economy, there has to be the opportunity for them to participate as a viable competitor. This is the goal of a United States bill that has passed through the House of Representatives and is moving forward to be voted on by the Senate.

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Google Is Becoming More Secure for Certain Users

Google is taking steps to protect the data of a small group of its users who run the highest risk of experiencing a data breach or hack. This new service, the Advance Protection Program, shows promise in protecting the information that these select few can access.

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Business Continuity Allows You to Keep Your Business Safe

It should come as no surprise that the practice of business continuity planning is one that every business needs to undergo. This planning serves as essentially your only insurance against some form of data disaster or another. Consider your own business for a moment--could it survive a fire, a critical failure in part of your infrastructure, or theft? With a business continuity plan, there’s a chance it just might.

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Managed IT Services Can Help Your Organization Grow

For the majority of small and mid-sized businesses (SMBs), finding the right technology solution is the key to growth. According to a recent study, businesses with 250 employees or less whose primary goal for 2018 is growth cited IT systems and technology applications as their top strategy for facilitating growth. However, in order for technology to provide the most ample amount of growth for your business, they must be the right selection for your individual needs. By working with an MSP, you’ll have a team of business technology solutions experts as your disposal, at a fraction of the cost of hiring an internal IT department to find and implement the IT required to accomplish your desired growth.

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Mobile Is More Than a Trend for Businesses

Today’s business environment is no longer just a drab gray office setting filled with workstations lining the wall. The office is the coffee shop across the street, or the airport lobby while you’re waiting for your plane to arrive. It’s the client’s office while you’re out on a business trip, or the venue for a business conference where you make valuable connections and exchange contact information. The office has gone mobile, and your business needs to adapt to this change.

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IT Outsourcing Has a Surprising History

You might have only recently heard about outsourced IT services, but you might be surprised to hear that they have been around for far longer than you previously thought. Even before managed IT, however, business owners and individuals alike were using the outsourced services of others to simplify operations and day-to-day tasks related to their technology management.

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3 Steps to Successful Business Continuity Planning

By now, you’ve probably heard about the importance of business continuity and disaster recovery planning for small businesses. According to FEMA, more businesses have business continuity plans than ever before. With so many SMBs looking to secure their future, there are still a few aspects of business continuity planning that today’s business need to comprehend. After all, there is more to it than just data backup. Disaster recovery is something that needs to be planned, practiced and updated.

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How To Keep Your Company Out Of The BSA’s Crosshairs

Let’s say that you have an employee who wants to do some good for your business and save your IT some cash on a piece of business software. They find a “free” version of it on the Internet, thinking they have found you a bargain deal. Little do you know that there is an agency out there that’s specifically looking for businesses like yours that don’t keep track of their software licensing, just to make a quick buck off of copyright infringement.

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What is the MSPs Role in Maintaining a Regulation Compliant IT Infrastructure?

As a business, your clients trust that you’re taking every measure possible to protect data, like personal information or financial records. However, with the number of businesses using electronic records continuing to climb, along with the rise of cybercrime attacks, many industries have begun to impose regulations and compliances that are designed to keep personal information secure. Health and finance are two of the most heavily regulated industries, with the government having stepped in and set a specific standard of data security regulations that these companies must comply with.

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Is Your Business Prepared To Survive A Major Weather Event?

As a business owner, you expect to stay in control of what your business does. Unfortunately, there are certain variables in running a business that simply can’t be controlled, like the weather. Therefore, you need to take special care to ensure that these uncontrollable instances don’t become a threat to your business’ prolonged existence. To this end, we recommend a business continuity plan.

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How To Co-Author A Microsoft Word Document

As one would expect, a business will run a lot more smoothly when its employees have the resources to work cohesively toward a common goal. This is why collaborative solutions are becoming a staple in many office environments. Today, we’ll examine how one of these solutions, Microsoft Office 365, can help a workforce to achieve its goals.

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Managed IT is a Great Way to Improve Your Business' Productivity

IT is meant to help your business function more smoothly, not hinder operations. This is the cornerstone of the way that most organizations need to think about technology maintenance. Unfortunately, there are some organizations that either don’t have dedicated IT support, or waste valuable time and resources working with break-fix providers who don’t have their business’s best interests in mind. To keep your organization from falling victim to these practices, you should consider managed IT for your technology maintenance.

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Are Shortcuts Sabotaging Your Progress?

When your organization is implementing a new project, there are a lot of expectations and deadlines that are watched with a close eye. While it might be ideal to get the project finished as quickly as possible, doing so can put a lot of pressure and stress on it that can ultimately be its downfall. For example, if you don’t think out the planning phase carefully, the entire implementation process can suffer--particularly when working on new IT initiatives.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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