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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Get More Out of Your Phone With These Built-in Features and Apps

In our pockets, purses, and palms, smartphones have become extensions of ourselves; the ultimate personal technology. We use our phones for communication, entertainment, and countless daily tasks. The problem is, the price of these new phones are going up and up and we aren’t really seeing all that much new value out of them. It lends you to ask the question whether or not we are truly getting the most value out of these powerful devices? It also lends us to ask what more can manufacturers do to deliver value that’s worth the price that today’s flagship devices command.

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What We Like About Android’s Latest Security Additions

Android 16 is now officially available for device manufacturers to implement, introducing significant enhancements to security through a new mode: Advanced Protection. Let’s focus on these enhancements and how they have altered a user’s built-in security within the operating system. 

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Crocodilus is Taking a Bite Out of Mobile Users

A new and formidable predator is stalking the digital waters of the Android ecosystem. Dubbed Crocodilus, this sophisticated Trojan is rapidly evolving, expanding its reach, and demonstrating that it’s likely going to be a major problem. Today, we’ll tell you about the dangerous new strain and what you can do to avoid contact with it, because you will want to.

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Cook Up Custom Emojis in Emoji Kitchen

With so many emojis out there, you’d think there would always be one that says exactly what you mean in any given situation. Well, Google wants to make this a reality, and with their new Gboard mobile keyboard Emoji Kitchen, you’ll get to take advantage of emojis in fun and exciting new ways, like, for example, blending two emojis together. Let’s go over how you can use Emoji Kitchen.

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Google’s Android Update Should Remind Us How Crucial Maintenance Is

The Android operating system periodically receives updates and patches detailed in online publications called Android Security Bulletins. In the March 2025 edition, Google announced that 43 malicious bugs had been resolved, two of which were zero-day vulnerabilities.

Let’s talk about how to implement these fixes and why this is a practice that should reach every aspect of your business’ IT.

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Android Phones Have a Handy Anti-Theft Feature You Should Use

Mobile device security is critical for modern businesses, especially as they play a more prominent and significant role in daily operations. However, data loss is also a problem, regardless of the source… including if a device is wiped via a reset.

While Apple has offered a feature to prevent this for the past year or so, Android 15 now provides the same, referred to as Identity Check. Let’s explore how it works, and how to enable it for yourself.

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Three Tips to Better Manage Your Files

We manage all types of files in the course of doing business. Some are more important than others and often need better security, and they need to be filed a certain way so that retrieval is fast and painless. Today, we will go through three of the best practices in file management to help you get a better handle on the ever-growing amount of data you have to store. 

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Tip of the Week: Simple Privacy Steps on Android

Your Android device offers a lot of capabilities in its little frame, with many people relying on theirs to keep their lives organized and generally handled. Many businesses even rely on Android mobile devices. This should only reinforce how critical privacy and security are.

In light of this, we’ve shared a few simple tips anyone can do to help make a smartphone that much more secure. 

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Machine Learning Explained

Emerging technologies offer significant opportunities for businesses to achieve their goals. However, understanding how and when to leverage these technologies is crucial. One of the most rapidly advancing technologies today is artificial intelligence (AI). Yet, AI encompasses more than what one might initially think. Many of the most impactful business tools are powered by a branch of AI called machine learning (ML). This month's newsletter delves into machine learning, its mechanics, and its applications within a business context.

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Downloading and Installing APK Files Could Put Your Business at Risk

Your Android smartphone is a computer in and of itself; as such, it runs with an operating system installed. You install programs on your smartphone the same way you install them on your computer, although the process is more complicated. Today, we want to explain the types of files that the Android operating system uses to install apps on your phone, as well as why it might be a good idea to let the Google Play Store do the hard work for you, in terms of locating and installing apps.

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XLoader Android Malware Runs in the Background and Steals Your Data

Mobile malware isn’t common, but it’s growing increasingly more so. You may have heard of a malware called XLoader, which has been used to victimize people in over seven countries. This mobile threat has seen various iterations over the past several years, but you should be especially concerned these days.

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Tip of the Week: Archiving Android Apps to Save Space

Back in April of this year, Google announced that the Android platform would be given the capability to archive unused applications to help preserve the precious storage space on the devices…provided that the device was almost out of available space. This auto-archive feature is now available to all users, regardless of the storage left on their device.

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Tip of the Week: How an Android User Can FaceTime, Sort Of

When it comes to exclusive user features, one of the better-known ones on the Apple side of the house is FaceTime, a video chat platform. Apple has however made certain features of FaceTime available to Android users, but they come with a catch. Let’s go over how an iPhone user can FaceTime with an Android user, even if some of the features are not quite there.

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Upcoming App Archiving Option for Android Devices Might Help You Save Storage Space

Have you ever struggled with storage space on your Android device? For individuals who have, we bet that downloading applications that you ultimately don’t end up using very often is a major culprit here. To help you clear up storage space on your device, Android will receive an auto-archiving feature that can save you significant amounts of storage space by archiving your unused applications.

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Tip of the Week: How to Clear Your Browser Cache in Android OS

Anyone who wants to prioritize their privacy should be aware of the role the cache plays in such a thing. Your Google web browser—even on your smartphone—will store information about what you search so it can personalize your ads and recommendations, but if you would rather not have it do this all the time, you can clear your Android device’s Google search cache and set it up to auto-delete after a set amount of time has passed.

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How to Go Back and Look at Your Android Notifications

Have you ever cleared a notification on your phone, then gotten a sinking feeling a couple hours later, like you’ve missed something important? Well, worry no longer, for we will show you how to turn on your Android smartphone’s notification history feature. This should alleviate at least some of the stress you might experience about clearing notifications.

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Tip of the Week: Keep Your Android Device Updated

If you use Android mobile devices, then you’ll know that updating your device is routine maintenance to keep it safe from threats and security breaches. Not only that, but updating your device can resolve various bugs which impact functionality. Let’s go over how you can update your device to the latest version of its operating system.

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Tip of the Week: How to Manage App Permissions in Android

Modern mobile devices are a bit of a double-edged sword for today’s businesses: on the one hand, they are critical for the productivity that is required of today’s organizations, but on the other, they also come with the very real chance of security issues. The permissions you give (or don’t) to these applications can have an impact on this risk.

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Tip of the Week: Retrieving Dismissed Android Notifications

We’ve all accidentally swiped away an important notification on our mobile devices, but not all of us know that Android devices give us the opportunity to go back and check them. For this week’s tip, we’re going to go over the process of how you can retrieve these notifications.

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New Android Malware Wants to Spend Your Money

“Wait, I didn’t buy that!”

That’s what many smartphone users have been saying lately, as a prevalent strain of malware has been infecting Android devices. The malware is called “toll fraud malware” and it’s been signing users up to services they don’t want.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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