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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Two Common Issues that Create Inefficiency and What to Do About Them

Efficiency is extremely important for any business to maintain consistent revenue generation. Technology is a big part of that. Today, we’ll discuss two ways that technology can help build a more efficient business. 

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Automated Tools That Can Help Small Businesses

Automation has been a hot-button issue in the business world over the past few years. Many business owners have tried to find ways to automate some of their operations, while workers wonder if this strategy develops as people in the know suggest it will, they could be out of a job. We think that automation is actually a massive benefit for organizations and workers alike. This month we will go through a few tools that small businesses can easily leverage to use automation to their advantage by taking a look at some of the tools that companies depend on.

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Automating Management Tasks Can Keep You Ahead of IT Problems

In business technology, automation reigns supreme, especially for tedious tasks that offer little to the individual performing them. Remote management epitomizes such tasks, and strategic automation can greatly enhance organizational productivity. Let’s examine how automation can help you stay proactive. 

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Just Because You Can Automate Something, Doesn’t Mean You Should

One way businesses attempt to save money is through automating certain processes and tasks that have traditionally been time-consuming or monotonous for their workforce. When implemented appropriately, automation can cut costs, streamline operations, and improve quality of life for workers. However, just because a task can be automated doesn’t necessarily mean that it should be automated. Let’s look at the arguments for and against automation in these contexts.

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Automation is Helping Build More Effective Businesses

It’s no secret that automation is one of the major trends that most businesses have tried to incorporate into their business plans, most with some middling success. The problem becomes that many businesses don’t really have a strategy for building out automated tools for their business, so they may not be able to take advantage of the benefits automation can bring. 

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There are Benefits from Aggressively Spending on Technology

The way you invest your business’ IT budget will have a considerable impact on how it performs. If your technology dollars are well spent you should see improvement year-over-year. Technology improves time management and allows for more automation than ever, not to mention the cost savings you see as a result. Let’s briefly discuss the IT budgeting process and how to build budgeting priorities that work.

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The IoT Ushers in a Lot of New Options

The Internet of Things can be a tricky concept to wrap your head around, and it certainly doesn’t help that so many new smart devices are being added to it day-in and day-out. Let’s take a look at what makes up the Internet of Things and why it’s important to know what it is from a business perspective.

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Get the Operational Freedom You Seek Through Automation

We’re always talking about boosting productivity and the role your technology has in that quest. What we don’t always talk about is how boosting innovation can help free up your employees to produce better results. It’s the same technology, and it can have multiple benefits. In this week’s blog, we’ll discuss how focusing on how these two thoughts can be one and the same.

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These Technologies Can Help Build Better Customer Relationships

Communication is critical if you want to maintain positive working relationships with your customers and clients. If you want to optimize communication, you should be considering the latest and greatest technology solutions that provide operational benefits as well.

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The False Dichotomy of Smart Technologies

For years, we’ve heard about how machines are coming for our jobs. We may even know some people who have been replaced by machines of some sort. This has given workers an overarching fear that once the machines are smart and capable enough to do what they do, that they will be out on their cans with few real options. This is mostly a fallacy. Today, we will explore the notion that machines are out for our jobs and how they may actually work to make our jobs better. 

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Technology That You Don’t Need to Pay Attention To

The most successful businesses are those that are always seeking to improve what they offer—oftentimes, taking a successful element and simply making it more efficient to deliver. In the past, this basically meant that businesses needed to have their employees work more quickly. However, today’s improved technology and the automation that it makes possible have delivered a much more consistent option.

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Automation Any Business Can Fit In Their Business Plan

In modern businesses, automation can be implemented in a lot of ways, but for small businesses, it may be more difficult to find ways to incorporate time-saving automation. In this week’s blog we’ve decided to point out a few ways even the smallest business can use automation to their advantage and give their employees the freedom to focus on revenue creating processes. 

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Small Businesses are Finding Places to Fit In Automation

If you ask a person that has been using the same technology for years what they would like to see in new technology, you’ll often get the answer, “for it to do the work for me.” This is a popular response that is almost always delivered as a joke. With technology going the way it is, it’s not as funny as it once was. Today, automated tools are being developed that work to actually do a lot of that work for you. This can be both a detriment and a benefit for your staff. Today, we’ll take a look at both.

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Is Automation Really a Threat for Workers?

Automation has helped many businesses improve their output and efficiency, but what is the cost to the people that work for these organizations? Many systems rely on the autonomy of artificial intelligence systems to keep certain tasks and workflows on point. Automation could replace up to a quarter of the current workforce in the next ten years, so people are naturally skeptical and worried about how safe their jobs are going to be with more and more businesses utilizing software automation. 

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Automation Challenging Longstanding HR Norms

Human resources are a part of almost any business. That is because there are a lot of Is to dot and Ts to cross in any business. Some HR departments are better than others, but typically the HR department deals with most of the elements of the business that deal with, you guessed it, the human resources (employees). Today, the HR landscape is changing as businesses are now looking to automation to handle much of the heavy lifting. 

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Major SMB Tech Trends

All businesses demand a certain amount of technology in order to push their organizational profitability forward. Whether they invest in tried-and-true technologies or they use their capital a little more innovatively, really depends on how decision makers’ forecasts of those investments help the organization become more productive or efficient. Today, we will look at five of the most important technology trends for SMBs in 2020.

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Automation Plays a Critical Role in Cybersecurity

Automation is sometimes misconceived as a troublesome or unreliable addition to business. It’s not about replacing people with machines, it’s about getting more done with the people you have. Having an attitude that doubts technology and believes nothing can replace human processing can quickly put you at a disadvantage compared to your competitors.

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Automation Growth and Your Business

Automation has been a hot button term for some time. Whether it is in reference to robots that manufacturers use to make their assembly lines more effective, the integrated workflows that today’s customer relationship management software presents, or A.I. crawling through mounds of data to help an entrepreneur better understand his/her business, automation is helping businesses move faster and be more agile. Today, we will look at how organizations are using automation, and how, even if it isn’t a big part of your business strategy today, it will need to be in the future.

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Automation is Sure to Have an Effect on Workers

Automation does nothing but help businesses, but can the same be said for the people that work at these businesses? With more systems relying on some semblance of artificial intelligence, smart automation could replace up to a quarter of the current workforce over the next ten years. Today, we will take a look at the importance of profitability and how AI is likely going to usher in a whole new era of human existence.

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Monitoring Your Network is a Great Way to Build Reliability

There are certain processes within an organization that take a considerable amount of time to do. These include applying patches, monitoring network traffic, and updating software as needed. While it might seem like something your business can handle on its own, some small organizations struggle to accomplish everything they set out to do--especially with a limited budget or workforce. Our staff’s powerful monitoring and management tool can aid in this initiative.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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