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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

An Organized Workspace Has Major Benefits

Every office has that one person that doesn’t seem to care that they are working in a room with other people. You know the type: They have day-old food on their desk. There are papers and other unnecessary items strewn about the desktop. Things are sticky and smell strange. The funny part is they seem comfortable with that mess. They may be the only one that is. In this week’s blog, we discuss the benefits of keeping your workspace clean.

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ALERT: Dangerous Zero-Day Threats Found in Recent Samsung Chipsets

Google’s Project Zero team has discovered 18 zero-day vulnerabilities impacting the Samsung Exynos modems—four of which enable remote code execution. Let’s talk about what this issue does, and what needs to be done to minimize risk.

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ALERT: Critical Security Flaw in Samsung Smartphone Modems

Google's Project Zero, a team of security analysts employed by Google who are tasked with finding zero-day vulnerabilities, has found critical security flaws in Samsung modems (used in smartphones and other communication devices). This flaw could enable hackers to remotely gain access to vulnerable devices without any intervention from you, the user.

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Keyboards Get Pretty Gross, Here’s the Safest Way to Clean It

The keyboard that you may very well have used to access this blog is, in a word, gross. While we aren’t going to go into too much detail about what makes keyboards so grimy, we did want to outline how you can easily clean up your keyboard every so often, just to make sure that it’s A: more hygienic, and B: less likely to malfunction at some point.

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Are Magnets Really Bad for a Computer?

Magnets are often portrayed as the bane of technology’s existence, especially in media where data must be scrubbed from devices through the use of a magnet. How true is this representation of the relationship between magnets and technology? We’ll examine this in today’s blog article.

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The Rubber Ducky Hacking Tool is Back

For millions of people, the rubber ducky is a benign reminder of childhood. Depending on when you were a child, the rendition of Sesame Street’s Ernie singing “Rubber Duckie, you’re the one,” is ingrained in your mind every time you hear the term. Unfortunately, the Rubber Ducky we are going to tell you about today has only fond recollection for people who are looking to breach networks they aren’t authorized to access or deliver malware payloads that are designed to cause havoc. 

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Remember That Time Apple Officially Told People to Drop Their Computer?

Even though the modern workplace tends to be PC-centric, Apple has had a major impact on technology and computing. It’s undeniable that Apple is pretty consistent with producing sleek, high-end hardware and efficient operating systems. Apple’s former CEO, Steve Jobs, was known to be a visionary and a perfectionist. That’s what makes this story even weirder.

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Don’t Know Where to Start? Three Places to Spend Your IT Dollars

For years, IT has been at the forefront of business administration, productivity, communications, and many other parts of an organization's efficient operations. For the growing business it can be rather difficult to know where to invest your capital so that you can get the best ROI or the most value out of your IT investments. Let’s take a look at how the growing business can use their earmarked capital to improve their business.

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Could an AI-Enhanced Wearable Proactively Monitor Your Health?

While we typically focus on how various technologies can be used in business applications as a way to boost a small or medium-sized organization’s capabilities, we occasionally come across a topic that is just undeniably cool (and that we can bring back around to business concerns, to boot). We recently heard about the development of a flexible new wearable that uses AI to monitor the health of the wearer that we wanted to discuss with you.

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The CHIPS Act Looks to Help Push Technology Forward

In efforts to curb the semiconductor shortage and jumpstart the technology industry, the United States Congress passed legislation that includes funding for manufacturing semiconductors. Partially in response to China’s increasing economic influence and partially in response to the semiconductor shortage, the CHIPS Act could be just what industry leaders need to kickstart the manufacturing of these important devices.

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In Battle USB vs. HDMI, Which Cable Will Remain Connected?

Let’s face it: when you look at the back of your computer, where the motherboard’s many, many ports are accessible, there’s a substantial variety of connection types available to do a variety of things—some of which may overlap with one another. One prime example: the shared capability between USB and HDMI as a means of connecting your PC to many of its peripherals. Let’s consider which is likely to outlast the other.

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How to Help Keep Your Mobile Devices Kicking for Longer

It’s a common enough frustration—just as you really need it, your mobile device’s battery is on its last legs. This is something that we all would like to avoid if we could. That’s why we wanted to take the time to share a few ways to prolong your device’s battery life just a bit longer.

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How to Determine the Costs Associated with Your Printing

Sad to say, but for the foreseeable future, cost control is going to be the number one priority for almost every business. With the impacts of the COVID-19 pandemic still lingering, and revenue streams interrupted, many businesses are still being extremely cautious with their capital. One place where most businesses can cut back is on printing. Let’s discuss how to cut your organization’s printing costs. 

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Identifying the Benefits of Solid State Drives

When it comes to drives for your computer or workstation, you have a couple of options available to you, one of which is the solid state drive, or SSD. What’s the difference between your typical hard drive and an SSD, you ask? Well, today we’ll find out. We’ll break down some of the details about SSDs, including how they are different from your traditional hard disk drive, and why you might consider implementing one.

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Don’t Let Your IT Cause Business Failure

For modern organizations that depend highly on their technology, nothing is quite so scary as an event that can completely marginalize its ability to operate. This doesn’t need to be a fire, flood, or some other major cataclysm; it could be something as simple as some of your old IT fails and you’re not ready for it. This week, we thought we’d briefly go through what a catastrophic failure looks like and some steps you can take to keep your business from experiencing one.

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When Does Cloud Computing Start to Make Sense?

The server is the heart and brain of a business’ computing infrastructure. So much so that a failure can cause catastrophic effects on your business. If you are at a point where you are thinking about adding a server to your infrastructure, or replacing one that is a little long in the tooth, you now have less of a dilemma than you may have had previously. This doesn’t mean that it is not a serious decision, but today you have options on how you want to go about deploying your new server. This month, we thought we would go over some of the pros and cons that come with adding new infrastructure and whether purchasing a new server outright is the right decision for your business.

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Why Percussive Maintenance is a BAD Idea

We’re all familiar with the old, cliched joke where someone needs to give their technology a good smack in order for it to work right—and by some miracle, it works. The thing is, it isn’t a miracle, and can sometimes be effective. Having said that, this is not a strategy that we would recommend.

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Your Business Needs to Consider Implementing a Refresh Schedule

Businesses that depend on their technology try to stick with it as long as they can so as to not incur large unnecessary costs. Ironically, that may be the thing that is causing a lot of those costs. Today, we thought we would take a look at a couple of variables that can let you know it’s time to upgrade away from your current technology. 

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Tip of the Week: Altering the Sensitivity and Speed of Your Mouse

If your mouse moves slowly, so does the rest of your computing experience. If you change a couple of settings, you might find that your mouse speed and sensitivity can make a mountain of change for your productivity. Here’s how you can adjust these settings in Windows 10 or 11.

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Computer Parts and Hardware are Getting Harder to Get!

Prices are going up and it’s taking longer to get the hardware you might need for your business. Here are some things that might help. Prices are going up and it’s taking longer to get the hardware you might need for your business. Here are some things that might help.

The latest obstacle for small businesses isn’t exactly new, it’s been a growing issue since the start of the pandemic, but it’s definitely catching up to local businesses in a big way now; the global chip shortage.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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