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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Work Commands for Google Home

Does your organization leverage any of Google’s plethora of services or applications to achieve success? Google Assistant can also be a great asset for your organization as it can connect to your smart devices and speakers to create an extremely valuable tool. This week’s tip will discuss some of the best features of Google Assistant and how it can affect your professional environment.

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Tip of the Week: How to Reduce the Use of Paper in the Office

Paper can be incredibly expensive, especially with the quantity that a normal business goes through every single day. However, not only is it expensive on the monetary side, but also on the environmental side as well. By making some changes around your office, you can be more eco-friendly and budget-friendly by reducing the amount of paper waste your organization suffers from.

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Tech Term: Bandwidth Defined

The Internet has become an irreplaceable part of many business’ operations, which brings the thought into question of how much you rely on it for your daily duties. Technology has changed the way that the Internet works for the better, but there is one part of its operations that still lies at the heart of it: bandwidth.

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Tech Term: Chromebook

It seems like everywhere you go, you can see a Chromebook. These specialty laptops have a few features that make them highly desirable in some circumstances, and poorly suited to others. Seeing as ‘Chromebook’ is our Tech Term for this week, why not take a few moments and examine them a little closer?

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Tip of the Week: 3 Pieces of Screen Reading Software

Wouldn’t it be convenient if your business could have web pages or applications read out text for you so that you don’t have to? While most would consider this a luxury, these screen reading applications are an everyday occurrence to those who are blind, visually impaired, or have a learning disability. Even if you don’t have anyone in your office who needs screen reading, it can’t hurt to be prepared for a day when you might.

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Tech Term: Hard Drive

Most computer users know of the hard drive, but how many actually know what it does? Depending on who you ask, you’ll get different degrees of answers. It’s rare that you’ll encounter the ordinary person who knows what the hard drive is, as well as how it works or what it does. This week’s tech term is the hard drive, so let’s dig in.

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Tech Term: Cookies

Browser cookies might not sound delicious, but they are a particularly important part of your browser’s technology. Do you actually know what they do, though? Today’s tech term will explain just what these cookies are, as well as the purpose they serve for your organization.

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Tech Term: Router

The more that people depend on mobile devices and portable computers to get work done, the more businesses have to consider how to manage their organization’s wireless network. The router is the piece of hardware that makes the wireless network possible. Today, we will talk a little bit about the router and how its configuration can dictate the strength, reliability, and security of your business’ wireless network.

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Tip of the Week: Spotting Fake Apps on the Google Play Store

Mobile devices have countless uses, all of which enable users to get the most out of them. But what if all of your efforts at finding the best applications for the job are wasted on finding a fraudulent app on the Google Play Store? Believe it or not, the Google Play Store has its fair share of malware available for download in all types of disguises. Here are a few tips to help you avoid installing them in the first place.

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Tech Term: Modems and Routers

The Internet is a valuable tool that can be accessed through a wired connection and wirelessly via Wi-Fi, but the devices that offer these connections can be somewhat complicated and difficult to understand. If you don’t know which device does what, you’re in for a treat--today’s tech term will examine the differences between the modem and the router.

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Tech Term: Virtualization

There are plenty of topics we reference frequently that may seem a little advanced or complicated at first but are actually pretty simple concepts. Take, for example, virtualization. For today’s tech term, we’ll take a clearer look at this method of computing.

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Tech Term: Motherboard

A computer is made up of many parts, one of which is today’s Tech Term: the motherboard. We’ll discuss what the motherboard does for your computer and why it’s such an important part for its continued operation.

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Tip of the Week: 3 Ways to a Faster Boot Time

Your time is valuable, so you don’t have time to waste on waiting for your Windows operating system to boot up. In the interest of saving time, today’s tip will go over three ways to speed up your Windows 10 boot time.

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Tip of the Week: Best Practices for Cloud Data Management

Data management is exceptionally important for any business, and companies that use the cloud in any sort of capacity need to be considerably more cautious in the way that it’s managed than a business that only hosts data on an internal server or network. The cloud makes things more complicated at times, but if managed correctly, it can lead to unprecedented efficiency for your organization.

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Tech Term: Opening the Spam Folder

Spam is a tricky subject to talk about, as it seems everyone has a different definition for it. Yet, most have come to the conclusion that spam is a bad thing. For today’s Tech Term, we want to delve deep into the different kinds of spam out there, as well as theorize where the term even came from.

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Tech Term: What are Proxy Servers?

While proxy server is a tech term that is frequently cited, it is not understood by a vast majority of people. Today we will describe what a proxy server is, and why organizations like yours use them.

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Tech Term: An Introduction to Proxy Servers

There are plenty of technical terms and solutions that, while heard of frequently enough, it may not be completely clear what they mean or refer to. A proxy server is an excellent example of such a solution. This week, we’ll examine this tech term and review how utilizing proxy servers can help your business.

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Tip of the Week: Is Spam Ruining Your Email?

You don’t need us to tell you that it’s extremely dangerous to hand out information to just anyone that contacts your business. This is important to keep in mind, especially considering how the majority of threats can be sent via email. You’ll likely encounter situations where you need to consider whether or not to click on attachments, as you could potentially put your business at risk.

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Tech Term: Understanding HTML and Plain Text

During your time around computers, chances are high that you’ve heard the phrase “plain text” and the acronym “HTML” tossed around when it comes to your email. If you aren’t sure what these statements refer to, we’re here to help. Today, we’ll examine both HTML and plain text to produce a better understanding of these tech terms.

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Tech Term: What Does “Encryption” Mean?

Email is a solution that needs to be protected, lest you expose important information to any onlookers while messages are in transit. Encryption is one of the key ways you can make sure that your messages are safe, but email hasn’t always used this method to secure messages. In fact, it wasn’t until relatively recently that encryption became a staple of the major email providers.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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