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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: How to Encourage Collaboration

Collaboration is a crucial business process in many ways, which means you need to be sure that your entire team is on board and prepared to participate. This week, we’re offering some tips to help you accomplish just this in six simple steps.

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Tip of the Week: Where to Find Your Android Downloads

Our smartphones have become an indispensable part of our personal and professional lives. As such, we often download various media to them that we want to find again later… unfortunately, this isn’t always so easy. For this week’s tip, we’ll go over where to find those files that you have downloaded.

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Tip of the Week: Sync OneDrive with Windows 10

Microsoft OneDrive is a tool that many organizations take advantage of for cloud-based file sharing and real-time access, but did you know that it can sync files to your desktop? OneDrive is often used to save Word, Excel, PowerPoint, and OneNote documents, so being able to access them on your Windows 10 device only makes it easier and more efficient to work on them. We’re going to walk you through how to set up this syncing. You can trust us when we say it could change your work life for the better.

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Tip of the Week: Change Your Tools in Microsoft Word

Microsoft Word is a major player in modern word processing programs, and it’s largely due to the many tools and capabilities that are important for users. You can use various techniques to adjust Word so that you can get the most use out of it. This week’s tip is dedicated to these techniques.

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Tip of the Week: Sync the OneDrive Files You Need with Windows 10

Microsoft OneDrive is a cloud file hosting service that uses synchronization to allow users real-time access to saved information. OneDrive, is most associated with Office 365, to which it offers one terabyte of cloud storage (there is a free tier for consumers as well). Since OneDrive is often used to save Word, Excel, Powerpoint, and OneNote documents, having access to this information from your navigation pane inside of Windows 10 makes it simpler for users to get to files inside of OneDrive. Today, we’ll take a look at how to set the feature up to sync with OneDrive.

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Tip of the Week: Optimize Your Chrome Browser

Google Chrome is much more than just any old web browser; it’s the most popular web browser in the world, being installed automatically on Android smartphones and the browser of choice for countless desktop users. Today, we want to help you get the most out of your Google Chrome web browser.

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Tip of the Week: Match Word to Your Style

Microsoft Word’s massive cache of options and its relative ease of use are two of its defining characteristics. This presents organizations and users alike with a large set of different ways they can set up the word processor. Today, we will take you through Word, providing tips on how to change these settings so that you can get the most out of it.

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Tip of the Week: Evaluating and Assessing Risk

Whenever you decide to implement something in your information technology strategy, you accept some level of risk. Understanding and managing this risk is crucial to your business’ success. For this week’s tip, we’ll review how to manage your IT risks and what your options are.

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Tip of the Week: Understanding Bandwidth

I have a question for you: when did you last examine the bandwidth that your business Internet package provides you? This is a very important consideration to make, for the sake of your productivity. This week, we’ll offer a few tips on how the proper bandwidth can help you get much more out of your IT solutions.

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Tip of the Week: Preparing For a Successful Upgrade

A business’ IT solutions aren’t the kind of thing that you can worry about once and never touch again - this is why manufacturers and developers are always sending out upgrades. However, you also need to have a strategy ready before you go to implement these upgrades. For this week’s tip, we’ll review how to put this strategy together.

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Tip of the Week: A Few of Chrome’s Native Capabilities

Google Chrome is the most-used browser in the world by a wide margin, which is part of the reason that it is so incredible that many people don’t know a lot about its built-in features. While we certainly can’t go through all of them in a single blog, we can offer a few tips describing the best of them.

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Tip of the Week: Creating Process Documentation

Businesses are driven by processes. More often than not, these processes are fairly definitive - do this, then do that, then do the other thing - and require a set order of operations. There also happen to be a lot of these processes, which makes it important that they are well-documented so you and your employees can refer to this documentation later. Here, we’ll offer a few tips on how to best document a task.

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Tip of the Week: Making a Functional Database in Excel

A database is an incredibly useful tool for organizing a lot of information in a relatively concise and accessible way. Did you know that you can use a relatively common program, Microsoft Excel, to generate a database for your business to use? For this week’s tip, we’ll walk you through this process to help you keep your data organized.

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Tip of the Week: How to Improve Your Internal Collaboration

For any business to be successful, its inner workings need to be able to work together seamlessly, each with a defined role and purpose. While we usually stick to talking about how to make your IT more collaborative, we’re devoting this week’s tip to ensuring that your employees are also capable of effective collaboration while using these solutions.

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Tip of the Week: How to Consolidate Your Email Management

Quick question for you: how many email accounts do you have? How many do you have to regularly check? How many different platforms do they utilize? If there’s too many, important communications are easy to miss in the ensuing mess of messages. Fortunately, there are a few ways that this can be avoided, which we’ll review for this week’s tip.

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Tip of the Week: Here Are a Few of Our Favorite Security Practices

There will never be a time that we are not committed to improving the security of businesses. To continue striving for this goal, we’re dedicating this week’s tip to describing some solutions that can assist in locking a business and its data down.

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Tip of the Week: PowerPoint as a Multi-Purpose Tool

Microsoft PowerPoint is a well-known solution - well-known enough that the product has become synonymous with the task, regardless of what program one happens to use. Of course, this doesn’t mean that one necessarily must use it to create a presentation to go with a sales pitch. For this week’s tip, we’ll suggest a few other tasks you could complete with the help of a PowerPoint presentation.

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Tip of the Week: How to Properly Search Google

Google is the most visited website in the world. That distinction doesn’t come easily as 4.2 billion people are active users of the Internet. Google claims to process around 3.5 billion search queries per day, or 1.2 trillion searches per year. As a result, it has become the world’s most successful advertising site, which can actually be a hindrance for users looking to get information about a subject.

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Tip of the Week: Change Your Display in Windows 10

Customizing your display settings is one of the best ways to make Windows 10 feel like your own experience. There are a ton of settings you can change to your specifics. This week’s tip will walk you through how you can change the settings on your displays, whether it’s a new monitor or the old one you’ve been using since the beginning.

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Tip of the Week: Password Protecting a Word Document

The funny thing about some documents is how the data written on them can strongly influence how important they are. If, for instance, there were two pieces of paper on a table, there is objectively no difference between the two, and so they are objectively equivalent in value.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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