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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Ease Your Email Anxiety with MailTrack

b2ap3_thumbnail_mailtrack_400.jpg.jpgOne of the most unpleasant aspects regarding email is the anxiety associated with sending an important message. Did the message really send? Has the recipient read it yet? Should I contact them and ask if they got my email? The struggle is real. Thankfully, there’s a Chrome extension designed to alleviate this stress by answering these pressing questions.

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Tip of the Week: 4 Immediate Actions to Take After Your Mobile Device Has Been Stolen

b2ap3_thumbnail_lost_device_400.jpgThieves stealing mobile devices like laptops and smartphones have reached epidemic proportions. In fact, 2013 statistics from Consumer Reports and LoJack show that two million laptops were stolen that year, along with three million handsets. Translation; it’s way more likely for your mobile device to be stolen than you probably realize.

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Tip of the Week: 6 Chief Cortana Commands For You to Master

b2ap3_thumbnail_everyone_loves_cortana_400.jpgIn case you haven’t heard of her, Cortana is Microsoft’s voice assistant for Windows Phone and devices that utilize Windows 10. Just like Siri and Google Now, Cortana can be used for a lot more than simply performing a voice search. Here are six of the great new things Cortana can help you with.

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Tip of the Week: The Easiest Way to Share Files Between 2 PCs

b2ap3_thumbnail_new_home_networking_400.jpgSo you’ve got two personal computers and you need to share a file from one to the other. What’s the best way to go about this? You might be surprised to learn that doing this is as easy as dragging and dropping.

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Tip of the Week: How to Search the Web Without Typing

b2ap3_thumbnail_drag_to_search_and_others_400.jpgHow fast are you at finding the information you need using Google Search? In today’s data-driven world, knowing how to effectively use Google is actually a marketable skill. Did you know that there are ways in Google Chrome to search for what you need that take less time than typing your query in the search bar?

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Tip of the Week: Get the Most Out of Windows 10 With These 4 New Features

b2ap3_thumbnail_more_for_windows_10_400.jpgWindows 10 is here and many users are becoming familiar with their new system and finding out what it can do. Like with any good OS, Windows 10 has advantages over its predecessors. Here are four of our favorite features.

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Tip of the Week: How to Set Up Multi-Factor Authentication for Office 365

b2ap3_thumbnail_office_365_multi_factor_400.jpgHackers are growing bolder by the day, taking on huge organizations like the IRS and Sony Entertainment, and forcing businesses to stay on the defensive at all times. In spite of this, what can the average small business do to keep themselves safe? For starters, you can integrate multi-factor authentication, a solution designed to make it extra difficult for hackers to access online accounts.

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Tip of the Week: Our Top 10 Favorite Windows 10 Keyboard Shortcuts

b2ap3_thumbnail_windows_10_shortcuts_400.jpgWindows 10 has officially been released and a healthy number of the Microsoft faithful are upgrading. With a new operating system comes a new set of features and slight changes to how you interact with your PC. To use Windows 10 in the most proficient way possible, you’re going to want to learn these ten keyboard shortcuts.

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Tip of the Week: 4 Ways to Help Prevent Comment Spam

b2ap3_thumbnail_what_to_do_with_comment_spam_400.jpgWhile it might be nice to imagine making $500 a day by working from home, this is the type of thing only really seen in a website’s spam comments. If these annoyances are common, know that you’re not alone. Even the most innocent sites can be stricken with this issue. So, how can you minimize spam comments?

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Tip of the Week: Spot a Hacker By Investigating Their IP Address

b2ap3_thumbnail_ip_addresses_400.jpgHave you ever wondered how your PC is identified from the billions of devices out there in the world today? Just like every human being has specific physiological traits that make up who they are, your computer’s IP address is somewhat unique to your machine, and it can say a lot about you. Therefore, it’s important that you are able to identify your own IP address when you need to.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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