Directive Blogs

Pop culture has given us a vivid, if often terrifying, impression of artificial intelligence. When we hear AI, many still picture calculated malice: a HAL 9000, a Skynet, or an Ultron.

The real potential of AI is far more productive, it's less about calculating world domination and more about becoming your organization's most helpful collaborator. Think of it as a JARVIS for your executive team or an R2-D2 for your operational staff: a powerful tool that assists your team in generating ideas, solving complex problems, and completing high-volume tasks. Critically, maximizing this potential doesn't require new hardware; it requires sharpening the very soft skills we already value in our top performers: curiosity, empathy, and resilience.

How does your business handle the onboarding and offboarding of employees? Depending on your processes, it might involve completing tasks or wrestling with new technology. Whether you like it or not, managing the onboarding and offboarding of employees is a critical part of any business operation from both a security and operational standpoint. Let’s go over how you can make them better.

Have you ever noticed the curb cuts at intersections? Initially designed for wheelchair users, they also help parents with strollers, travelers with rolling luggage, and delivery drivers with hand carts.

This is the “curb-cut effect”—a design choice made for a specific group that ultimately benefits everyone. Your website can, and should, have the exact same effect.

An accessible website doesn't just serve users with disabilities; it creates a better, more welcoming experience for every single visitor.

Running a small or medium-sized business is difficult enough without having to worry about cyber threats all the time. If you haven’t updated your security systems in a while, your infrastructure could be at risk. In fact, when considering IT security, we recommend adopting zero trust as a security measure, and we’ll explain why.

For all the effort and investment a modern business needs to put into its cybersecurity, it is equally important to acknowledge each team member's role in an organization’s security protections. Many of your employees, through no inherent fault of their own, are themselves a vulnerability as they allow many cyberthreats into your infrastructure through scams and simple mistakes. However, this doesn’t have to be the case.

Let’s go over why it is critical that you train your team to be a cybersecurity asset and how to do so.

Does your business have an internal IT department or dedicated IT resource? We know it’s hard sometimes to find the talent you’re looking for, but that doesn’t make it any less important. Here are some of the issues you’ll want to keep in mind if you want to get an IT technician on your staff.

Any computer issue you have can be extremely frustrating, but when something happens you should know you’re not alone. There are a few things that anyone that uses a computer has dealt with. This month, we take a look at three extremely common technical problems people deal with and what to do about them.

Imagine giving every single person you work with a key to your house. Would you do it? Probably not, right? What if someone lost their key or had it stolen? You wouldn’t want to take that risk.

So, it stands to reason that if you can’t trust the people you work with every day with a key to your house, you wouldn’t want them to have access to all of your data; or your business’.

Downtime can be lethal to businesses, not only because too much can lead to failure, but it can easily waste a lot of your team’s time as everyone shifts gears to find a solution. This is why is it best to avoid it as often as possible.

That’s why we’re discussing three of the most prevalent causes of downtime, and what you can do to prevent them.

It isn’t rare for people to subscribe to things and only stay subscribed because the cancellation process is so challenging and inconvenient. However, the Federal Trade Commission is looking to stop this, adopting a rule that eliminates the capability for businesses to put hurdles in front of cancellation processes.

“Toxic” is a buzzword that is often used nowadays, but when it is used to describe a business’ work environment, it needs to be treated with deadly seriousness.

If a workplace is a place people don’t like to be, many drawbacks will ultimately impact operations. Therefore, it is to your benefit to keep your business as positive a workplace as possible.

Let’s discuss how to tell if your company has a toxic workplace and, if so, how to resolve it.

Security awareness training is a critical process for modern businesses to undergo to have any chance of success. Unfortunately, as much as security software or policy can help, it can only do so much. You also need your team members to be on board, knowledgeable about what they need to do, and motivated to do it. 

In light of this, let’s talk about security awareness training and what it needs to involve.

Businesses have to deal with a lot of different types of problems, but they often don’t see many of the issues that come from within their company. Whether this comes from hackers, disgruntled customers, or unreliable vendors, every business leader constantly deals with some type of issue. Unfortunately, sometimes these problems can come from inside your company. Today, we look at two employee issues that can potentially cause major headaches for business owners.

Your business works with a lot of vendors. Each of these vendors requires your time, energy, and resources. Do you have the assets to handle all of them yourself, or would it all be better spent elsewhere on more profitable tasks and projects? Today, we’ll highlight your business’ vendor management options.

Today, IT is important for many things. It's not just a small part of a company… but how deeply is IT woven into modern workplace culture? Let's delve into how technology and culture coalesce in today's businesses.

It can be challenging to deal with failure in any context, but in the case of your workplace projects and other efforts, it can be particularly harsh. This makes it all the more important to frame such failures as opportunities to grow in the future.

Let’s discuss six reasons an initiative may fail and the lessons that can be learned from these situations.

Unfortunately, cyberattacks will only continue in the weeks, months, and years to come, making it increasingly essential that businesses have access to cybersecurity expertise. Even more unfortunately, professionals with this level of expertise are becoming harder to find. Globally, we’re short almost four million people, and those we have are prone to make mistakes in their first few years. This comes from a report by Kaspersky, entitled “The Portrait of Modern Information Security Professional,” Let’s review what the cybersecurity developer found and what we can take away from these findings.

It isn’t easy to be a member of the workforce right now. While we won’t cover them in detail, plenty of stressors—related to and separate from the workplace—can easily impact an employee’s performance. As a result, it is often in your company’s best interest to invest in your team’s well-being, and one way to do this is by implementing and encouraging the use of different technologies.

Believe it or not, if you were to rank your business’ greatest threats, risk factors, and vulnerabilities, your users would most likely belong somewhere toward the top. Human error is a big challenge to your security simply because cybercriminals understand that your employees are, in fact, human and will, in fact, make mistakes.

Let’s explore how cyberattacks exploit this tendency and how you can better protect your business from the ramifications.

Among IT professionals, an acronym is sometimes used when discussing certain issues and challenges: “PEBKAC,” or Problem Exists Between Keyboard And Chair. In other words, user error.