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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Creating a Cloud Strategy is Easy as 1-2-3

So, you want to utilize cloud computing for your business. Making that decision is a good start, but now you need to figure out how the cloud will help accomplish the goals you’ve set for your business. You need to develop a cloud strategy.

Fortunately, we can help.

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How to Manage a Hot Desking Workplace

Hot desking—the workplace organization method wherein there are no assigned workstations—has an assortment of pros and cons to it, but many companies are finding the more fiscal benefits to be worth the trade-offs. Let’s explore some of the pros and cons of hot desking, and go over a few tips and strategies that will help if you choose to implement it. 

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Could You Soon Have a Four-Day Workweek?

The idea of a four-day workweek has been popular for some time now, to the point where it is actively being tested in practical settings. Let’s discuss how successful this approach has been (spoiler alert: it’s been quite successful indeed).

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Technology Gives You Near-Ubiquitous Access to Employees. Here’s Why You Shouldn’t Use It

Have you ever gotten a message that just makes your heart sink in your chest? Like, your dread piques the moment you see it? Chances are pretty good that your team members feel that way whenever you send them a particular message, particularly during certain times. Let’s consider why this may be the case, and how you can better manage your communications to more effectively communicate with your team.

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The Haunting of North Shore Software

The following story and events are true, however, to protect the families of the innocent, all names have been changed. Any resemblance to actual persons, living or dead, or businesses, is purely coincidental. Enjoy and happy Halloween!

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One Hidden Benefit of Managed IT Services

We hate to be the bad guy, but we’re certain that you cannot multitask nearly as well as you think you can. Multitasking is just not how the human brain works, and whether or not you believe in the psychology of it, we think you stand to benefit by outsourcing some of the tasks on your plate to a managed service provider.

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Protecting Your Data is Easier Through Network Segmentation

As Miguel de Cervantes wrote in Don Quixote, “...is the part of a wise man to keep himself today for tomorrow, and not venture all his eggs in one basket.” It was wise advice then, and it’s wise advice now—especially when it comes to your business’ network and your data security.

Let’s explore the concept of network segmentation, and how it can help to protect your business.

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What Can Businesses Expect in 2023?

2023 is right around the corner, and if the past few years are any indication, it will be rife with challenges for businesses to overcome. Let’s consider some of these challenges, and what technologies can help minimize or even eliminate them.

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How to Select the Collaboration Tool That’s Right for Your Needs

Nowadays, the better your employees collaborate, the better your offering is going to be. This means getting the collaboration tools needed to make it simple for your staff to work together to create something great is critical. This month, we take a minute to discuss some of the problems businesses have with collaboration and how you can circumvent these challenges. 

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4 Steps to Better Solve Employee Burnout

It doesn’t matter if your workplace is your typical office space or if it is remote. There will always be factors that can contribute to burnout. These struggles are not exclusive to the location of the office, and if left unchecked they can impact work performance, productivity, mental health, and so on. It’s important that you have coping mechanisms and strategies in place to address burnout before it becomes too severe to counter.

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Debunking the Myth of Quiet Quitting (and Why It Might Be Confusing)

Quiet quitting…it’s a buzzword that many might misunderstand that has seen increasing virality on social media. Let’s take a few moments to honestly evaluate what quiet quitting really means, and what it means for your business.

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Emotions Can Run High in the Workplace… Here’s How to Manage Yours

The average person will spend an estimated one-third of their life at work. One third. That’s a lot of time, providing plenty of opportunity to accumulate stress. Over time, these emotions could potentially overwhelm your employees and lead to a breakdown. This is, naturally, harmful to your business, so let’s explore some strategies you can share with your team to help them deal with their workday stresses.

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Hybrid Work Practices are Altering How Office Space is Used

Many businesses, seeking to balance the positives brought by remote work to the value that in-person, face-to-face operations have to offer, have leaned into hybrid work practices. This has led to many reconsidering how their office space is set up. Let’s dive into how these considerations are now shaping the workplace.

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What Today’s Business Leaders Need to Know About IT

Look, I’m not going to pretend that the executive level of any size of business doesn’t already have plenty on its plate. Having said that, it is important that a business’ top dogs are on the same page as its IT team members. Let’s run through the different points that this relationship should focus on for your operational benefit.

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How to Manage Your Remote Team Members

Remote work remains a fundamental approach to workplace operations right now. While this has led to great opportunities, remote work adds a new level of complexity to managing your employees. Let’s go over a few practices that can help make this management simpler and more effective.

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Burnout is a Serious Threat to Your Business’ Cybersecurity

Chances are pretty good that, by this point, you’ve heard of burnout—maybe you’ve even suffered from it before yourself—but, just in case you’re a remarkably lucky human being, it’s the phenomenon where your employees become disengaged to the point where their performance suffers. While this isn’t good in any facet of your business, it can be especially damaging in terms of your security.

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Why Virtual Workstations Might Be a Good Choice for Your Company

When you virtualize a software solution, you are essentially storing it in an online environment where it can live. In other words, it remains in the cloud and is accessed through the Internet. This approach is helpful for many businesses, so why not flip this concept on its head and give hardware virtualization a shot? You might find that virtual workstations, for example, offer many benefits that can help your company be more productive and efficient.

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How to Take Advantage of Zero-Trust in Your Business

Considering what today’s cyberthreat environment looks like, more and more rigorous cybersecurity is strictly needed. One means that businesses have to accomplish this is a cybersecurity practice known as a zero-trust model.

Let’s go over what zero-trust entails, and how to put it in place.

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Is it Worth Pushing for a Return to Office?

Now, you may or may not have already made the transition back to the office, and this really applies more to those who haven’t yet. However, even those who have may find some utility here—specifically, in determining if a push to a full return to office was the right move.

Let’s explore how today’s employees may react to the news that remote work will no longer be an option.

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Why there Always Seems to Be a Tech Boom in Struggling Economies

As the saying goes, necessity is the mother of invention. This is clearly demonstrated in the perceptible phenomenon of technology advancement and innovation being boosted in tough economic times. Let’s dive into why this is the case.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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