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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Understanding the Five Levels of Delegation

As the boss, you’re in a position to offload many of your business’ responsibilities to your employees. That’s more or less why you have employees in the first place. However, there’s more than one way that you can delegate tasks, depending on your personal style of management and the work style of each of your employees.

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The Pitfalls of Procrastination: How to Beat It, in the Long Term

Over the past several weeks, we’ve been picking apart procrastination as a concept and how it tends to manifest. To wrap up our discussion, we wanted to share a few ways that you might be able to greatly reduce your and your team’s tendencies to procrastinate so that more can be accomplished.

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The Pitfalls of Procrastination: How to Beat It, in the Short-Term

We’ve been examining the concept and phenomenon known as procrastination in recent weeks, touching on why we do it and how it often manifests itself in business processes. For our final few parts, we’ll be focusing on how you can stop procrastinating by utilizing both quicker, short-term tactics and long-term, sustained changes. Let’s start with some short-term tactics.

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The Pitfalls of Procrastination: What Kind of Procrastinator are You?

We recently started to pick apart the concept of procrastination as a means of understanding it better, and potentially, getting better at not doing it. Last time, we touched on a few ways that procrastination can potentially manifest, so it only made sense to us that we would continue pulling that thread and try to help you identify how you tend to procrastinate more specifically.

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How You Can Make Sense of Your Priorities with an Eisenhower Matrix

If your time is anything like mine, you often find it taken up by task after task, with all these responsibilities fighting for your attention. You’ve probably found yourself staring at your to-do list, trying to figure out what to tackle next, more times than you’d care to admit.

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The Pitfalls of Procrastination: What is It, and Why Do We Do It?

“Never put off until tomorrow what you can do today.” It’s timeless advice, as well as some of the easiest and most tempting advice to ignore. Procrastination is one of those things that we all assume we understand, but we wanted to take a bit of time to explore it in greater detail…and figure out how we can all work to resist it.

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Does Your IT Staff Have These Important Certifications?

Information technology is a constantly changing industry, with practices shifting all the time. As a result, anyone you have working on your company’s IT should be actively seeking out various certifications to confirm that they are keeping up on modern trends and standards. To help you accomplish this, we’ve put together a brief list of valuable IT certifications that your IT personnel—whether they’re in-house employees or outsourced professionals—should have.

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Is Remote Work Really That Much Greener, In the Long Run?

One of the biggest arguments for remote work is that it poses environmental benefits, but how much truth is there to this statement? Today, we want to dive into the details and see if there is actually a solid benefit to working remotely—for the environment, at least. The answer might surprise you.

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An Organized Workspace Has Major Benefits

Every office has that one person that doesn’t seem to care that they are working in a room with other people. You know the type: They have day-old food on their desk. There are papers and other unnecessary items strewn about the desktop. Things are sticky and smell strange. The funny part is they seem comfortable with that mess. They may be the only one that is. In this week’s blog, we discuss the benefits of keeping your workspace clean.

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How You Spend Your Business’ Money Matters

Your decisions with capital will bleed into every part of your organization, so it’s crucial that you are able to determine the difference between capital expenses and operational expenses. When you know what each of these accomplish, you can do more with the same amount of capital.

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Is Your Business Being Held Back By All Those Meetings? Research Says Yes

Meetings are a common hold-up for getting things done in the office, an idea that is certainly not unfounded. Research supports the premise that meetings impact productivity. Let’s consider what the numbers say and how you can work to ensure meetings don’t influence your company’s productivity in a negative way.

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Why You Want Critical Thinking Behind Your IT Management

Critical thinking skills are universally useful to have, particularly in the business setting, and especially when it comes to your business’ information technology management. Let’s discuss how these skills benefit your business, and how you can work to foster them.

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Remote Work Needs to Be Secure Work…Here’s What You Can Do

Remote work has seen unprecedented adoption in the past few years. While we’re all for the benefits that this trend brings, it is critical that any business that embraces remote or hybrid work does so securely.

Let’s discuss a few measures that your business can and should implement to achieve this security.

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How to Solve Procedural Problems in Your Business

For all the benefits that remote work offers, it does come with some challenges. Fortunately, there are different strategies that can be applied to help overcome them. Let’s break down something called structured problem solving, and how equipping your team members appropriately can help you with it.

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What Should You Expect out of Artificial Intelligence?

AI has been a hot topic in recent months and years, which only makes sense. Not only has it been used in more public applications, but it has also caused a bit of controversy as it seems to “compete” with people. Back in September, art made by using an artificially intelligent platform caused a stir by winning an art competition, and workplace fears of a computer taking one’s job have seemingly become more well-founded than ever.

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Patience is a Virtue…Especially Amongst Your Team

Most people are capable of productivity, but sometimes it can come a bit harder for some than for others. If you find your staff have difficulty with consistency and productivity, we aren’t here to tell you methods for increasing their productivity; rather, we want to introduce a concept that is often overlooked when trying to get the most out of your team, and is a trait often found in the most productive people, and that is patience.

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In Battle Employee vs. AI, Everyone Can Be a Winner

For many years now, there’s been a bit of a fear of AI—artificial intelligence—in the workplace, all while it has been put into practical use more and more often in many businesses. This all ties back to the work of Alan Turing, who (amongst his accomplishments in computing) created what we know as the Turing Test as a means of gauging how intelligent a computer is. 

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How to Safely Adjust Your IT Budget in Tough Times

When times get tough, businesses are pretty quick to start cutting costs wherever they can…and frequently, the business’ IT is the first thing to hit the chopping block.

While we contend that IT is the last thing you want to cut back on when times are tough, you may not have a choice. Therefore, we wanted to take a few moments to explore how you can resist some of these cuts—and if not, what you need to prioritize.

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How to Develop a Security Strategy that Fits Your Business’ Needs

Today’s businesses need to be prepared for threats of all kinds…that’s unfortunately just fact. Modern cyberattacks are not only getting more effective, they’re also able to be a lot less discerning about who they target. This creates exponentially more risk for businesses of all sizes. Let’s go over how you can develop a cybersecurity strategy that helps temper this risk a bit.

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Consider a Switch to VoIP this Year

The telephone, as a technology, has been around for quite a while, more or less serving businesses for that entire time. Of course, we’ve seen quite a few advancements in telephony over the years, which has helped it to remain a cornerstone of modern business communications to this day in the form of Voice over Internet Protocol, or VoIP.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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