Directive Blogs

Netflix unexpectedly announced a split between their two offerings, DVD-by-Mail and their streaming service into two separate services. This is surprising as Netflix has continued to grow in popularity and profits every quarter. Why fix what isn't broke? After all, the streaming portion of Netflix claims about 20% of North America's bandwidth during peak hours, which is certainly saying something. Is there something for small businesses to learn from Netflix?

In today's IT industry, downtime can have a huge impact on your company's bottom line. When system downtime occurs, whether it affects an individual employee or the entire company, it means lost money. The definition of the term "downtime" is very ambiguous, although at Directive we consider any issue where an employee can't do their job properly due to technology not being available to be downtime. Even though an application may be up and running, it is essentially "down" to a user if the application can't be used no matter the reason.

Sometimes studies like these are laughable, but nevertheless, worth discussing.  Norton's latest Cybercrime report suggests that people who fall victim to malware are statistically more likely to be mugged in real life.  If someone is careless when it comes to online security, could that really reflect how susceptible they are in everyday life?

Email has integrated itself into the way we do business.  If you use Outlook as your primary email client, there are plenty of tricks you can do to increase your productivity and practice better email etiquettes.

Cloud computing is the new way to get things done for small businesses.  It's easy, it's secure, and it is great for the environment.  According to a report put on by the Carbon Disclosure Project, cloud computing can potentially reduce the world's carbon emissions by millions of metric tons.  The differences are wildly significant compared to running your own in-house data centers, even if you just have a server or two.

Ever since we've been providing tech support for small businesses in Upstate New York, we've seen countless blue screen of deaths. If you've been using PCs for a while, you've probably seen this ominous screen. You'll be working and for apparently no reason your computer monitor will go deep blue and display white error text and the only way to get back to work is by rebooting your computer. What causes this error, and what does it mean, and what should you do if you encounter one?

Wi-Fi can drastically increase your mobility around the home and office, and over the past few years wireless technology has become faster and incredibly reliable. Unfortunately, the signal only goes so far, and can be obstructed by walls, metalwork, and other features throughout the building. If you want to boost your signal, you can try out some of these tips.

Last time, we blogged about whether or not social media and personal Internet use was a bottleneck for employee productivity. Let's not look at the Internet as a fundamental time-waster or a necessary evil. After all, the Internet has changed the way companies do business. This time we're going to investigate if your Internet is keeping up with your company.

The words Productivity and Internet have been fit together in many different sentences, and usually in the sense that the Internet is a Productivity-killer. Take Facebook, for example; there are many arguments stating that Facebook is costing companies billions of dollars because employees are spending too much time on the social network while at work. Of course, Facebook (and the other social networks) are practically mandatory for businesses who want to market themselves. Other companies are clamoring that personal social media use greatly improves productivity and employee moral.

For some small businesses around Upstate New York, administrative IT tasks and computer support are done the old fashioned way; either over the phone or on-premise. These traditional methods are a major waste of time and money, and can lead to plenty of unproductive behavior very quickly.  Today we're going to examine how remote technical support can benefit businesses.

Apple CEO Steve Jobs has resigned from the consumer electronic company. Leaving behind a legacy that has made Apple considered ahead of the curve technology-wise several times, and has changed the game in the industries that he's touched. While Microsoft still rules the personal computer market globally towering over OSX's 8.3% market share, Apple has certainly played a major roll in paving a path to high-end electronics and devices over the past decade that has raised the bar for companies, and has even created a few new industries to boot.

2011 has been a busy year for security experts worldwide. Major corporations have been reporting harmful attacks by hackers. So far, technology news site CNET has reported over 80 known major hacks since March that have been publicized. The publication of these hacks is inevitable, especially when user-data, contact information, and credit card information is at risk, and that publication can easily cause a PR disaster which can take loads of time and money to rectify (and in some cases, just can't be rectified). The big questions are who is at risk, are Upstate New York small businesses at risk, and what kinds of IT solutions need to be deployed to prevent data-theft and other intrusions.

Looking to increase your effectiveness by reducing the time it takes you to perform simple tasks on your computer? In today's Quick Tip, we're going to cover a couple ways to access the directories you need to access the most so you don't need to hunt for them to access your files.

Ever since the mid-1990s employees have been taking advantage of personal gadgets to help them get work done faster. Remember the PDAs and Palm Pilots from a decade and a half ago? Even though many companies weren't quick to establish policies to protect corporate data, tech savvy users were able to sync contacts, schedules, email, and company files to their mobile device. These days, mobile devices are in the hands of many more users, but there are ways to provide security without sacrificing your employees rights to their personal device.

USB thumb drives are fantastic. Small, portable, fast, and highly compatible; these devices make it easy to transfer files and documents from one place to another. If you are burning the midnight oil working on a presentation or document from home, a thumb drive is a fast, cheap solution for grabbing those files and taking them from one device to another. Of course, there are plenty of other alternate ways to move files that are even easier and even more fool proof (how many of you have lost a thumb drive or let one go through the wash?), so the thumb drive has been becoming less popular for businesses.  If you hate to see perfectly good technology go to waste, check out these 3 tricks that give new life to your old thumb drive.

If you use email, you've probably seen spam. If you think we're talking about a canned meat product, and are wondering how it relates to email, then we envy you. For everyone else, saying your inbox probably has a little spam is a dramatic understatement.

Spam comes in several different flavors; ranging to inappropriate solicitations to unwanted gibberish to carefully coordinated scams. We're going to go over one of these tricky spoofs that is known to fool users.

RAID, you hear it everywhere. From the techs in the server room talking about it to computer manufacturers asking if you want a RAID formation for your computer's hard drive. Not all RAID configurations are considered equal. Here's an explanation of RAID formats in plain English.

At the beginning of the month, Microsoft officially launched Office 365. What makes this Office different from the other Office suites that Microsoft has released is that Office 365 doesn't run on your computer, it runs on a cloud server. All of your data is stored securely in the cloud on Microsoft's servers. This is great for smaller Oneonta businesses that need to access their files from anywhere but don't currently have the infrastructure in-house to make it happen.

You've probably heard of cloud technology. All the big names in the technology industry are talking about it; but for a lot of people, it's still just a buzz word. Microsoft has been pushing the idea of a cloud for a while, with a couple sitting at an airport waiting for a layover, with the end result being that the cloud ceases their boredom by letting them stream movies from home. What exactly is the cloud and why does it matter for businesses?

The Internet giant Google is well know as being the primary search engine on the Internet and the definer of many web standards. The Big G isn't afraid to trek into new and exciting verticals. Google Wallet is one of those endeavors. Google states that Google Wallet has been designed for an open commerce ecosystem. Their goal is to eventually replace the cards that you keep in your wallet. Since Google wallet is a mobile application it can store as many cards as you want without having to carry multiple cards.