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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Putting Data into Perspective

data in front of earth

We deal with digital data each and every day, and most of the time it goes unrecognized. Here's a few neat facts to help shed some perspective into our digital lifestyles.

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What's New in Windows 8

windows 8 dashboard

There's a lot of buzz around Windows 8 for technology lovers, and for good reason. Microsoft is making it's next operating system dramatically different than previous incantations, and it sounds like we'll be seeing a lot of this OS in the future on a lot of different platforms, ranging from desktops and notebooks to tablets, and possibly even more.

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15 Quick Twitter Tips to get your Business Tweeting

Twitter bird shouting

Twitter is a fantastic networking resource for professionals, brands, and businesses. Having a strong presence on Twitter can mean more traffic to your website and an easy way to get in touch with customers and prospects. The hardest thing about diving into social media is knowing what to say. Here's a quick list with a few ideas to get you started.

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Quick Tip: How to Backup your OneNote 2010 Notebooks

Microsoft OneNote makes it very easy to take and organize all of your daily notes. Today we're going to show you how to ensure your OneNote Notebooks are backed up so you don't risk losing any information in the event of a computer issue.

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Disaster Recovery and Why it Matters to Upstate New York Businesses

life preserver

When you mention the term 'disaster recovery,' most people think about the big ground-shattering events like earthquakes, fires, floods, tropical storms, etc. While these natural events are certainly disasters and devastating in their own right, smaller things can constitute as a disaster for your business, and they aren't seasonal.

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Mobile Computing Cage Match

multiple laptops

Busy business owners don't always have time to be technically savvy. Sure, you can pick things up pretty quickly, but when it comes down to the latest technology, you simply don't have the time to sit down and do the research. Walking down any electronics aisle you are likely to be bombarded by choices. Remember when it used to be simple? (Wait, it was never simple!) Let's classify some of the modern devices out there for mobility geared towards someone just like you.

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QR Codes in a Nutshell

You've probably seen these funny barcode-like symbols popping up and wondered if they mean anything. These days they are all over the place - on websites, in magazines, and even in television ads. What are these mysterious glyphs? Should we be concerned? And of course the question on all of our minds, how can I use them to market my business?

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A Cool Server is a Happy Server

business servers

When computer equipment overheats it increases the chances of a crash. Heat (or inadequate heat removal) can even cause long term damage on expensive hardware. You may have noticed that your server room/network closet is a little warmer than the rest of your business. All computer equipment produces heat, and servers are known to pump out a lot of it. Let's talk about ways to keep your important technology cool to prevent crashes and other issues.

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A Cool Server is a Happy Server

business servers

When computer equipment overheats it increases the chances of a crash. Heat (or inadequate heat removal) can even cause long term damage on expensive hardware. You may have noticed that your server room/network closet is a little warmer than the rest of your business. All computer equipment produces heat, and servers are known to pump out a lot of it. Let's talk about ways to keep your important technology cool to prevent crashes and other issues.

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Social Media Scammers Play Dirty

Ever since the public has been logging on to the Internet, certain people have been using the Internet to take advantage of others. Whether it be through scams, viruses, malware, phishing, or a whole slew of other dangerous activity, cyber criminals have been very good at making Internet security an industry on its own. With the colossal popularity of social networks like Twitter and Facebook, miscreants are capable of targeting even more users than ever before. On top of that, their methods seem to be hitting people where it hurts. Learn how you can prevent falling into one of their traps.

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Making Your Business BYOD Compliant

We talk a lot about smartphones and tablets as business tools, but these days more and more people are using high-end devices personally. It's likely that they are bringing these devices in to work, and often using them to become more productive at their job. We call this Bring-Your-Own-Device, or BYOD, and it isn't a bad thing. The catch is managing security risks when users are using their own personal gadgets.

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Manage Your Company's Reputation with Google Alerts

Do you know what others are saying about you online? Keeping track of your online reputation is very important for businesses of any size; and you'd be surprised what people are saying about you.  Using the free service Google Alerts, you can get notifications whenever Google finds something new about you on the internet.

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A Security Issue You Don't Want to Hear About

There are plenty of terrible ways businesses can suffer from data loss; the inevitable failed hard drive, electrical disturbances, human error, viruses, fires, floods, earthquakes - you name it. That's what backup is for, right? If you are running (and managing) a tape backup system, and keeping the backups off site, what could possibly go wrong? Today we investigate one of the leading causes of data loss. It will shock you.

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DIY Computer Maintenance Trick - Canned Air

Cans of compressed air are no stranger to many households today. They can be used in a variety of different ways, but, most notably, they can be used to perform light maintenance on your computer. Whether you use a laptop or a desktop, a can of air can clean parts of your computer that, if left unchecked, could lead to costly repairs.

Dust is one of the leading causes of hardware malfunction for computer equipment. Dust can blanket the heat-producing components and restrict airflow, trapping enough heat to cause damage. Fans and vents can get clogged which will prevent your device from cooling properly, which can drastically reduce the life of your technology.

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Search like a Champion

While search engines aren't as frustrating as they were in the late 90's. Searching for something can still be a time consuming task if you don't know how to use the tools available to you in search engines that can cut down the amount of time you'll spend searching. Google is similar to a library's catalog, except you're not searching through thousands of books; instead you are searching through millions upon millions of websites. How do you sift through this giant pile of information to find what you need? Learning a few simple techniques can help you find the information you need fast.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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