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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How a Spam Filtering Solution is Like the Sheriff of Your Network

b2ap3_thumbnail_ocular_patdown_400.jpgWhen it comes to the security of your company’s network, you need to have a strike plan to get you out of any potentially threatening situations. Essentially, your network needs an email security solution like a spam filter to act as a sheriff for your business.

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If You’re Going to Read Employee Emails, You’re Going to Have a Bad Time

b2ap3_thumbnail_angry_boss_monitoring_400.jpgFor many office workers, there seems to be some confusion concerning the privacy of employee-to-employee communications made over a company network. It is okay for an employer to go through an employee’s email or instant messaging history? Many workers may be surprised to learn that an employer is in their legal right to do so.

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Does an Unlimited PTO Policy Sound Too Good to Be True?

b2ap3_thumbnail_unlimited_vacation_time_400.jpgPaid time off is somewhat of an anomaly to the business owner. They don’t want to provide too little and destroy morale, yet they don’t want to lose capital by providing too much to their employees. It might seem strange to suggest unlimited paid time off, but according to some business owners, it might be a quality solution to this dilemma, with enough care put into its integration.

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6 Reasons Why Working from Home Just Doesn't Work

b2ap3_thumbnail_working_from_does_not_work_400.jpgThe majority of employees love the idea of working from home. Its benefits are well-known; saving on commuting expenses, freeing up office space, improving employee satisfaction, the list goes on. Yet, many employers are hesitant to allow their staff to work from home. Why is this?

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If You Sense There’s a Better Way to Do Something, You’re Probably Right

b2ap3_thumbnail_ideas_for_business_community_400.jpgHave you ever found yourself neck deep in a major business project and nothing seemed to be working? In times like these you may have thrown up your hands and said, “There must be a better way to do this!” Often times there is, and it’s in the form of new technology. Is your current IT provider familiar with the latest technologies that can make operations easier for your business?

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Look Out: Critical Microsoft Office Flaw Finally Patched

b2ap3_thumbnail_microsoft_office_vulnerability_400.jpgDoes your office practice proper maintenance and security against the latest threats, like Sandworm and CryptoWall 2.0? You should, or else your business might get a nasty holiday gift in the form of the Schannel vulnerability in Microsoft Office. This particular threat allows a hacker to take over the entire system, making it an exceptionally dangerous vulnerability that you can’t ignore. Thankfully, a patch is available to the general public, so you want to apply it as soon as possible.

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How to Put the Power Back into Your Laptop’s Battery

b2ap3_thumbnail_laptop_battery_saving_tips_400.jpgA laptop with no power can be a pain, especially when it only lasts a minimal amount of time. Sometimes it feels like you can’t operate at full capacity without leaving your laptop plugged in at all times. Thankfully, you don’t have to suffer from this, and with a little bit of troubleshooting and basic PC maintenance, you can prolong the life of your laptop’s battery significantly.

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Scam Artists Turn to ID Spoofing to Get You to Answer the Phone

b2ap3_thumbnail_phone_fraud_400.jpgWith all the attention given today to scams over the Internet, it’s easy to neglect classic scams like con artists using the phone to exploit people. You may think that you’re safe because you have a smartphone with caller ID, but thanks to new spoofing tactics, reliable defenses like caller ID can no longer be depended upon to safeguard you from telemarketer scum.

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Tip of the Week: How to Stay Sanitary with Your Technology

b2ap3_thumbnail_not_so_sanitary_keyboard_400.jpgWhether it’s warranted or not, some people are worried about the spread of the Ebola virus. Office employees should also be concerned with the many other cooties that remain on common surfaces. This points to sanitation as a primary issue, especially in public places like your office. Among many other surprising germ-transmitting mediums, like money, cats, and dogs, technology accumulates a lot of ilk which could potentially spread to the entire office… that is, if you’re not careful to nip it in the bud.

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To Understand the Hacker, You Must Become the Hacker

b2ap3_thumbnail_hacker_information_400.jpgHackers are mysterious. Not much is known about them - until they get caught, at least. But until the divine hammer of justice is brought down upon them, they will continue to stalk the shadows and wait for us to unknowingly hand over our personal information. What they don't want you to know is that they generally act according to a few particular variables, and that it is possible to avoid their pitfalls.

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Red Light, Green Light – 4 Tips for Increasing Blog Traffic

b2ap3_thumbnail_weblog_tips_400.jpgYou've just started your own small business, and your head is swimming with ideas that you want to share with the entire world. You create a blog and publish a few articles, but only get a few hits. You sigh, write another entry, and then shut down your computer for the night. This happens for a few days, which turn into weeks, and months, and something doesn't feel right to you. Why aren't you getting any viewers?

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3 Internet Dangers That Can Harm Your Kids and What You Can Do About Them!

b2ap3_thumbnail_protect_your_kids_400.jpgThe Internet is a powerful tool. Another powerful tool is the circular saw. You wouldn't give your kid a circular saw and let them use it without any supervision. In the same way, you shouldn't let your kid use the Internet unsupervised and without any training.

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Don’t Get Trapped in PowerPoint Purgatory

b2ap3_thumbnail_powerpoint_skills_400.jpgEveryone dreads presentations, but for different reasons. Some people are just afraid of public speaking, or they are just overall unorganized. In the end, well designed presentations are essential for your company's success, whether they are given to clients or to your employees. Thankfully, there are ways to minimize the stress that giving a presentation can cause. One of the best ways to prepare a presentation is to use a Microsoft PowerPoint slideshow as an aid.

However, it's very easy to fall into "PowerPoint Purgatory", a place filled with overburdened slideshows that last for hours on end. The amount of professionals who don't use PowerPoint effectively far outweigh those who do. Directive is here to help by providing you with some useful tips to make your presentations both easy for the presenter and for the audience!

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The Heartbleed Fallout

b2ap3_thumbnail_heartbleed_fallout_400.jpgLast week, the Heartbleed bug was identified as a weakness in the OpenSSL cryptographic library, potentially leaking two-thirds of the Internet's secure information from any websites utilizing this encryption style. While most major websites such as Google, Yahoo, and Facebook released patches quickly, it does little to actually remediate the problem. Your data could have been leaked over the year-plus that the vulnerability could have been accessed. There is no way to know if it has been compromised.

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A Social Networking Primer for SMBs

b2ap3_thumbnail_SocialMedia400.jpgAbout the same time that the late six-term Alaskan Senator Ted Stevens was proclaiming that the "internet is not something that you can just dump something on. It's not a big trunk. It's a series of tubes", a phenomenon that would transform the Internet was just starting to go mainstream. Virtual social networking, an idea that had been developed for the better part of a decade was swiftly starting to take a foothold on the web.

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You Might Be a Technology Redneck If…

b2ap3_thumbnail_technology_redneck_400.jpgNot too many years ago comedian Jeff Foxworthy became a star with his trademark "You Might Be a Redneck If..." jokes. Rednecks are an interesting breed that do things backwards because they stubbornly believe that it's the best way, and like all of us, rednecks use technology. Are you a technology redneck? Check out our redneck technology list to find out.

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3 of the Most Common Downtime Scenarios Caused by Technology

b2ap3_thumbnail_ugh_more_downtime_400.jpgWe've reached a point with technology that we're totally dependant upon it to accomplish most mission-critical business tasks. This is great for getting business done efficiently, but being dependent upon technology makes operations virtually impossible when technology fails. This is called downtime, and your business needs to be prepared for every downtime scenario possible.

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Whatever We Write, Data Protection is Still Important

b2ap3_thumbnail_data_security_best_practices_400.jpgBefore the XXII Olympic Games in Sochi, Russia, there were concerns from several influential entities about the data security at the Olympics. These concerns were reported leading up to the games and on the eve of competition, the NBC Nightly News with Brian Williams ran a story by reporter Richard Engel that intimated that visitors to Sochi were immediately being hacked when they signed into the public WiFi accounts provided to athletes, media, and guests of the games.

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7 Tech Etiquette Tips for the Office

b2ap3_thumbnail_7_tips_400.jpgThere seem to be some commonly unspoken rules about the appropriateness of using certain technology throughout the course of the workday. You may have an IT practices policy in your office, but for some of us, we need to infer proper times, places, and limits of our technology use. Here are some courtesy tips for tech use throughout your day at the office.

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When Basic Email Security is not Enough

b2ap3_thumbnail_lock_down_your_email_security_400.jpgYou may think that the standard security policies that come with your email account can protect you from hackers. It's an easy mistake to make, but the truth of the matter is that, if a hacker really wants access to an account, then they will employ every tactic possible to get it, which can make standard password security measures woefully inadequate.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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