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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Don’t Put Your Business at Risk: Update Your Software!

b2ap3_thumbnail_update_regularly_400_20140206-131805_1.jpgSometimes, when complex systems are put into place, the simplest and most fundamental tasks seem to be neglected. Updating your business' software should not be avoided. Software updates help secure your network and provide your company with an extra competitive edge. Don't risk your company's strengths by neglecting your software updates!

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How to Be an Efficient Speller with Microsoft Word

b2ap3_thumbnail_Microsoft_Word_2010_400.jpgRemember back in elementary school when you memorized lists of words and studied hard to become the top speller in your class? Thanks to spellchecking technology from word processing applications like Microsoft Word, memorizing spelling words is about as worthless as cursive handwriting. Here's how you can use Word's spellchecker more efficiently.

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How to Prevent Windows from Freezing

Tb2ap3_thumbnail_avoid_freezing_windows_400.jpghe freeze of winter is hard on everyone and everything, especially windows. Seeing that on Tuesday, 90% of the US was literally frozen due to what meteorologists are calling a "polar vortex," we thought this would be the perfect time to talk about how to prevent your Windows from freezing with managed IT services!

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Cloud-based Network Security Offers Flexibility

b2ap3_thumbnail_secu400.jpgWhen considering network and computing infrastructure security for your business, you don't usually think about about alternative routes of delivery for these solutions; and especially don't consider that this technology is available without the traditional appliance. Now, comprehensive security solutions for your network, server, and end-user is available as a service, in the cloud.

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90% of Large Businesses Have Successfully Upgraded from Windows XP

b2ap3_thumbnail_windows400.jpgWe hope that this isn't the first time you've heard about Microsoft ending support for their popular Windows XP OS on April 8, 2014. Microsoft has been warning users of this "death date" for years, yet we still come across businesses and consumers that are just now getting the memo. You may have to help get the message out!

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Businesses Still Prefer Windows 7

b2ap3_thumbnail_eightseveny400.jpgWe are in a unique time of Windows OS transitions. The redesigned Windows 8 has been out for one year, and the first major update to it (Windows 8.1) was just released. Additionally, the popular Windows XP expires in April, forcing everybody to upgrade and choose between Windows 7 and 8. Which OS will your business go with?

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Apple’s New OS X is Free for All!

b2ap3_thumbnail_mavs400.jpgOvershadowed by the new iPad Air and iPad Mini announcement, on October 22nd Apple launched its new Operating System OS X Mavericks. This new OS is sleek, efficient, and free. Wait, a free Apple product? Really? Yes really. Is this too good to be true? Let's take a look at this new OS and find out.

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It’s Time to Retire Windows XP

b2ap3_thumbnail_xp400.jpgIf you haven't yet upgraded from Windows XP, then you (and 500 million users) must have strong reasons for hanging on to a twelve year old product. Unfortunately, everybody's strong reasons won't hold water come April 8th, 2014 when Microsoft stops supporting XP with new security patches.

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3 Free Tools You can Use to Optimize Your PC

b2ap3_thumbnail_update400.jpgWith computers that have seen a lot of use, one of the biggest reasons a machine underperforms is because the hard drive is full of old files and programs. Instead of manually sifting through every file and deleting something you are unsure about, you can automate the process with the help of these three free apps!

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3 Free and Essential Mobile Apps for Business

b2ap3_thumbnail_appz400.jpgThere are currently over 900,000 mobile apps available for download. There are apps available for virtually any everyday function; entertainment, education, news, weather, health, and the list goes on. Your mobile device, armed with the right apps, can be your greatest productivity tools. Here are three essential mobile apps that can enhance your business productivity.

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What’s New with PowerPoint 2013 Presenter View?

b2ap3_thumbnail_pp400.jpgMicrosoft PowerPoint 2013 Presenter View has new improvements designed to enhance your presentation. Presenter View is a helpful feature that allows the presenter to see a separate screen that's different from what the audience sees. The presenter's screen is used to display notes, previews, and other helpful tools. Here's how you can take full advantage of this PowerPoint feature.

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Replace Your Soon-to-Be Drafty Windows

b2ap3_thumbnail_outwithxp400.jpgHow new are the windows in your home? Do you have problems when you're trying to open them, such as they don't stay up or simply won't budge? How about when you walk by them, do you feel a draft because their seals are shot? When this happens, what's the first thing you think? More than likely it's "I need to replace them ASAP". If you think this way when it comes to your home, then why not the same when it comes to your business?

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Don’t Trust Your Co-workers? Lock Your PC

b2ap3_thumbnail_lock400.jpgYour office might have the appearance of a warm and welcoming work environment, but deep down, you know that, behind the motivational posters and potted plants, your co-workers are dedicated to seeing your demise. To protect yourself, you will need to protect your workstation.

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Organize Your Download Folder with DropIt

b2ap3_thumbnail_dropit400.jpgIf you are a heavy user of the Internet, then your Downloads folder is likely bloated with pictures, music, files, and whatever else you have picked up along your online journey. You may cringe every time you open it because of how messy it is. To help you out, there is a free utility called DropIt that will automatically organize your Downloads folder.

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Tip: Quickly Zoom Your Web Browser In and Out

b2ap3_thumbnail_zoom400.jpgSometimes, you just need to take a closer look at the Internet. For this article, we are not referring to a search engine; instead, we're talking about literally taking a closer look by using your Web browser's zoom feature, and it's as easy as giving your mouse click wheel a spin.

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Your Opinion Matters: Metro vs. Start Button

b2ap3_thumbnail_startbutton1.jpgOne of the most controversial decisions from Microsoft was the removal of the Start button with the Windows 8 operating system. Many longtime Windows users refused to upgrade, while others cheered the more mobile friendly touch-based Metro interface. Where do you land on this hot issue? Are you a hardcore Start button enthusiast, or do you think the Metro interface is better?

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Fleksy Cures the Woes of Typing with Fat Fingers

b2ap3_thumbnail_flesky.jpgYou can do almost anything with a smartphone, except type a quick and accurate text message on a four inch screen. Even the best typist struggles with hitting the correct keys on a digital keyboard, and it doesn't help if you have a little extra mass on your fingers. A new app called Fleksy promises to cure the woes of smartphone typing.

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Windows 8 Behind the Scenes

b2ap3_thumbnail_W8-400.jpgWhen working on your PC, there's a lot more going on than what meets the eye. While working on a project, your operating system is simultaneously using resources to perform several tasks behind the scenes. When you pull the curtain on Windows 8, you may be surprised with all the activity that's going on.

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A Gracious Host: 3 Ways Cloud Computing Can Help Your Business

b2ap3_thumbnail_cloud400.jpgMuch has been made of the cloud recently and you see more and more that companies of all sizes are beginning to utilize cloud computing services in some fashion. Whether it's simply the incorporation of web-based social networking interfaces as inexpensive (and seemingly valuable) marketing tools, or the complex hosting of your company's entire computing infrastructure, the cloud has several options that can work for your business. Below are three ways in which the cloud can present your organization reasonably valuable solutions.

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Windows is Feeling Blue about the Start Button

b2ap3_thumbnail_W8Blue400.jpgIt takes a big person to admit when they're wrong, and there's nothing bigger than Microsoft. Windows 8 hasn't sold like Microsoft anticipated, and users pin the blame solely on one little button, the Start button, or the lack thereof. With Windows Blue (officially previewing June 26), it's rumored that Microsoft is remorsefully bringing back the button.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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