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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: How to Keep Your Team from Burning Out

Considering what the past year has been like, the idea that workplace burnout has been a hot topic isn’t all that surprising—even though less time has been spent in many offices than almost any other time to date. Regardless, burnout simply isn’t an office issue, meaning that remote workers are still susceptible to its ill effects.

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Stop Letting IT Problems Fester

Let me tell you a deep, dark secret about some of your employees... one that you might be a little surprised to hear: 

They aren’t reporting issues to you.

This can snowball into much larger problems. Let’s discuss.

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Socialization is Even More Crucial While Working Remotely

With remote work becoming the norm for many businesses in their efforts to maintain operations in recent months, this potentially company-saving adoption has not been without its drawbacks. Most notably, the mental health of many employees has been impacted as teams have been working together while keeping apart, in large part because the quick conversations that happen throughout the workday have largely been eliminated.

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How Employees Can Cause a Threat, and How to Avoid Them

What would you consider to be the biggest threat to your business and its continued operations? Cybercrime? A natural disaster? What if I told you that it was the team members that you have employed—whether they meant to be or not? This is the hard truth that you need to prepare your business to resist.

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Is Security Being Sacrificed for the Sake of Convenience?

While this time of year is always huge for online retail, there is likely to be a much larger number of people turning to the Internet for their holiday purchases than usual… and, it would seem, a larger number of people taking security into consideration as they do so. Let’s examine how consumers are taking their data into their own hands and what this means for your business.

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Listening to Your Team is a Great Way to Overcome Business Challenges

While it sounds like a term that only applies to the person with the fanciest title in an organization, business leadership is an important quality for people to demonstrate at all levels. However, when you are the boss, it becomes important that you encourage this comprehensive business leadership amongst your team. Here are a few key questions you should be asking regularly to communicate this responsibility to your team members.

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How You Can Make IT’s Life Easier

Business relationships, especially between you and a service provider or you and a coworker, are crucial to a business’ success. However, maintaining these relationships can be challenging when there’s a good chance that your actions might create more work for another person. Let’s go over why your relationship with IT may be strained, and offer a few tips to help fix it.

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Will We Soon Leave Passwords Behind?

If I were to tell you that one variable was responsible for more than 80 percent of cyberattacks, what would you guess that variable was? If you guessed “stolen access credentials,” you’d be correct. The traditional username/password combination may soon be a thing of the past as more tech companies transition to alternative authentication measures.

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Tip of the Week: How to Implement Smarter Scheduling

If your business is like most, you and your team likely rely on a schedule to keep your processes moving along efficiently… while also ensuring that everyone has something to work on at any time. However, this is often easier said than done, which is why there are now cloud-based software options that make your scheduling efforts a little smarter.

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Are Breaks During the Workday all that Helpful?

Modern society is greatly focused on the virtue of hard work, of productivity. This has led to a kind of unspoken prejudice against breaks in the workplace, that any break that is not earned is the sign of an unproductive employee. As it turns out, the opposite is true. This week, we’re going over how you can turn your breaks into a way to accomplish more in the workplace.

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Smartphone Addiction and Its Effects

Nowadays, most of us use smartphones; and, yes, probably most of us use them more than is healthy. There are those, however, that have come to depend on their mobile device so much that it completely dominates their lives. As people become even more attached to their phone, the impact this behavior has on their lives becomes more and more detrimental. 

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We’ve Answered Some FAQs About Remote Workers

Worldwide, we’re a good few months into dealing with the coronavirus pandemic, with many nonessential businesses shutting their doors for the time being. Even those industries that can’t just stop their operations are seeking alternatives, leading many to turn to implementing as much of a remote workforce as possible. Many still have questions about doing so, however, so we want to do our best to help answer some of the common questions these business people might ask about remote work.

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What You Need to Consider to Securely Permit Remote Work

At any given time, a business needs to consider its security, but this need only exacerbates when its employees are working remotely. With the coronavirus pandemic still in play, the likelihood is that your employees are in this situation has risen dramatically. In order to maintain  your organizational security, you need to consider the many factors that a remote workforce can introduce.

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Understanding How Technology Impacts C-Level Business Roles

We’ve all heard the title CEO before, business shorthand for Chief Executive Officer. In fact, it may be a title that you hold yourself. While the CEO of a company is undoubtedly important, it is crucial to consider what other c-level roles should also be filled. As a technology-centric company, we often consider roles like the CIO, the CTO, and soon enough, the CDO to be just as important. 

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Social Engineering and Your Business

As prevalent as cybersecurity threats unfortunately are today, many users tend to overlook major threats that they just aren’t focused on nearly as much: social engineering attacks. Social engineering attacks are just another means for a cybercriminal to reach their desired ends, and therefore needed to be protected against.

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Are You Providing Internal Communication Capabilities?

Businesses have a variety of communications to manage, including their internal ones. For many, this may be put on the back burner, as they prioritize their operational and sales-encouraging communications. However, internal communications are just as crucial, which is why we’re going over some of your options here - and how you need to use them.

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Tip of the Week: Four Policies to Keep Your Business More Secure

Did you know that, of all the vulnerabilities your business has to cyberthreats, your employees are one of the riskiest, simply due to their exposure to your business technology? If your business isn’t secure, it will become incredibly more difficult to serve your clientele. For today’s tip, we’re breaking down a few ways that you and your employees can positively contribute to your business’ security.

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Tip of the Week: How to Encourage Collaboration

Collaboration is a crucial business process in many ways, which means you need to be sure that your entire team is on board and prepared to participate. This week, we’re offering some tips to help you accomplish just this in six simple steps.

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Oneonta Businesses Shouldn’t Write Off Older Workers

Let me ask you something… how would you describe your ideal employee? Many people would rattle off a list of qualifications and personality traits - dedicated, focused, and experienced - with little issue, but seem to never be satisfied with the experience level of their young applicants. However, another group could make a great source of promising candidates: older workers.

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There’s a Wealth of Young Talent in Oneonta... Here’s How to Keep Them Around

Here in Oneonta, we have not one, but two institutions of higher education… which means we have quite a bit of talent being developed locally. In 2016, 2,003 degrees were awarded by our local universities - and one of the most popular majors, Business & Managerial Economics, provides a resource that can assist in making educated business decisions. It only makes sense that businesses around Oneonta would want to keep this kind of talent around.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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