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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Select the Collaboration Tool That’s Right for Your Needs

Nowadays, the better your employees collaborate, the better your offering is going to be. This means getting the collaboration tools needed to make it simple for your staff to work together to create something great is critical. This month, we take a minute to discuss some of the problems businesses have with collaboration and how you can circumvent these challenges. 

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What You Need to Know to Properly Set IT Goals for Your Business

Businesses often need to add and remove technology to fit their needs, and most of the time these actions make a marked difference in the way that their organizations are able to do things. One problem you may have is with the identification of the business processes that would be aided by technology investment. Today, we’ll briefly discuss how to best identify your business’ IT goals.

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How to Determine the Costs Associated with Your Printing

Sad to say, but for the foreseeable future, cost control is going to be the number one priority for almost every business. With the impacts of the COVID-19 pandemic still lingering, and revenue streams interrupted, many businesses are still being extremely cautious with their capital. One place where most businesses can cut back is on printing. Let’s discuss how to cut your organization’s printing costs. 

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New Tech Making Business Tools More Dynamic

For all the events that have made business more difficult over the past several years, you probably wouldn’t be surprised to learn that businesses have been more open to change the way they do things if it means that they can meet the demands placed on them by the market. These days, there are some technologies that will be a big part of business headed forward, but you may think that they are out of your business’ price range. Think again. Let’s take a look at three robust technologies and how you can use them in your business.

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Collaboration is More than Just Meetings

Most business owners are looking for a way to cut their costs. One way that many firms can see some cost reduction is to increase productivity through solid collaboration. Today, there are many digital tools designed to get more eyes on a project, but they may not completely fit your strategy. Let’s look at some strategies that are used to promote collaboration, and some tools that can fuel these enhanced collaborative efforts.

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What Every Business Owner Needs to Know About Security Training

The effectiveness of your business’ IT security is largely contingent on how your IT operates. As a result, it is extremely important to ensure that your staff understands the role they play in protecting your business’ assets. This month, we discuss what you should prioritize when putting together a security training platform; an essential part of any business’ attempts to keep their IT secure. 

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Keeping Your Business Agile Can Really Pay Off

Technology advances at an incredible rate, and the successful business has much work to do in order to keep up with it. How does your organization’s ability to change and adapt hold up compared to your competitors? This concept, dubbed business agility, is of critical importance in today’s fast-paced business environment, and if you aren’t prepared to assess it, you might be falling behind the competition.

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Don’t Let Hackers Get the Best of You

How quickly do you think it takes for a hacker to react to the disclosure of bugs and vulnerabilities? According to industry experts, the time for security professionals to react to zero-day threats and vulnerabilities might be decreasing. Is your organization prepared to act when important vulnerabilities like these are disclosed?

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The Pros and Cons of Cloud Reliance

Rarely is there a problem that a cloud solution cannot fix, and as such, businesses are more often turning to the cloud to find ways to handle the many challenges presented to them on a daily basis. Is this reliance on the cloud a good thing, or does it hold businesses back? Let’s take a look at what can happen as a result of overreliance on the cloud.

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Embrace the Best Business Telephone Capabilities

Let’s face it… when you think of business communications, the telephone is still one of the first things to pop into your head, right? Telephony has been intrinsically linked to business since it was first created, and as technology has advanced, so has our capability to use the phone to our advantage.

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VoIP Revolutionizes the Traditional Business Phone System

The business telephone system has been turned on its head by the establishment of VoIP. Voice over Internet Protocol has altered the way that businesses view their enterprise telephone system. This month, we take a look at the modern VoIP system and why it is a far superior tool to traditional telephone systems. 

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Effective Communication Drives Productivity

For a business, communications take several forms. You have the telephone, instant messaging, email, and other collaboration mediums. On top of that, most businesses have some way to communicate with customers outside of the main options. That’s a lot of communication tools to manage and keep working effectively. This month we thought we would talk a little bit about the benefits of unifying your communications platforms for added benefit.

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Looking for Essential Business Software? Microsoft 365 Has You Covered

What kind of productivity suite does your business use for its day-to-day operations? It doesn’t really matter which industry you classify yourself as or what size your company is; a productivity suite will undoubtedly transform the way your organization operates. Let’s take a look at some of the most common applications found in productivity suites and how they can be powerful catalysts to get work done faster and more efficiently.

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How to Create a Risk Management Process for Your Cybersecurity

We’ve been known to take a bit of an extreme approach to cybersecurity—your business is at constant threat of being attacked by all manners of threats and all that. While we stand by this approach as an effective way to boost awareness and adherence to cybersecurity needs, there are certain attacks that are more likely to target you. This is where risk management comes into play.

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To Maintain Your Cybersecurity, You Need to Understand Your Risks

Since it is our belief that our clients are under constant threat of being the next business hit with a cyberattack, we maintain a pretty aggressive security posture. That’s not to say that all threats are created equal. That’s why it is important to assess risk over the types of attacks and threats you have to confront and plan accordingly. 

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When Does Cloud Computing Start to Make Sense?

The server is the heart and brain of a business’ computing infrastructure. So much so that a failure can cause catastrophic effects on your business. If you are at a point where you are thinking about adding a server to your infrastructure, or replacing one that is a little long in the tooth, you now have less of a dilemma than you may have had previously. This doesn’t mean that it is not a serious decision, but today you have options on how you want to go about deploying your new server. This month, we thought we would go over some of the pros and cons that come with adding new infrastructure and whether purchasing a new server outright is the right decision for your business.

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So, What the Heck is an NFT, Really?

The blockchain and cryptocurrency have collected no small amount of attention over the past few years, with another trend arising—that of the non-fungible token, or NFT. Could this trend be one that businesses could benefit from?

Let’s examine what an NFT is, in actuality.

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How Deploying the Internet of Things Can Transform a Business

The Internet of Things is one of the largest transformations in technology over the past several years. The average business may think that it is far too expensive and complicated to actually implement these tools, but with some decent planning and consideration it can actually pay for itself pretty rapidly. This month, we will go into how organizations can utilize IoT, what solutions make the most sense, and how IoT can bring a significant ROI.

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Managed IT Offers More than Just Working Technology

The break-fix IT model can be exhausting and unpredictable. When your technology unexpectedly breaks down, you shouldn’t have to grasp at straws just to keep operations running. Thanks to the proactive approach of managed IT services, the break-fix model is on borrowed time. Will your business move on from this antiquated method of managing technology, or will it remain stuck in the past, unable to move forward?

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How Your Small Business Can Benefit from the Internet of Things

The Internet of Things (IoT) is one of the most interesting technology markets emerging for small and mid-sized businesses for some time. It can cut down on a lot of time and effort in several different functions of your business. We’d like to spend some time this month taking a look at some of the ways small and mid-sized businesses are utilizing the IoT.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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