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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Three Reasons Phishing Works and What You Need to Do About It

Phishing is a common trick where hackers pretend to be someone you trust to steal your personal information. For example, they might send an email that looks like it's from your bank, asking you to verify your account details. Here's why it's so effective.

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Don’t Forget These Three Non-Negotiable Remote Work Security Rules

With remote work remaining popular, employees can benefit from flexibility and work-life balance, but at the cost of certain challenges on the business side. The big one is security, as your network ends up spread out across multiple locations rather than siloed in-house. Here are three rules you should consider when planning out how to approach remote work.

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Ransomware Payments are Less Frequent, But It Isn’t All Good News

Despite some of the headlines that we saw last year, it wasn’t all bad news regarding ransomware. Critically, 2024 saw ransomware payments plummet by hundreds of millions of dollars… despite many large-scale attacks and one record-breaking whaling payment of $75 million by one victim.

This is undeniably great to hear… but with that in mind, we cannot let ourselves slip into complacency.

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There are Plenty of Reasons the Cloud is So Popular Amongst Businesses

Think about the apps you use daily—Google Drive, Netflix, Spotify, even Instagram. All of these run on cloud-based services, which basically means they store and process everything online instead of relying on one physical device. Businesses, big and small, are making the same shift because, honestly, it just makes sense. Let’s take a look at why you should be looking to use cloud services in your business.

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Yes, That Text is Probably a Scam… Here’s How to Deal with It

Text messages are great. They’re a quick and effective means for us all to communicate. 

Unfortunately, this does bring some downsides, too… namely, they’re a relatively simple means for a scammer to spread their attacks. Let’s discuss why this is so dangerous and how you can identify and avoid these threats.

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3 Common-Sense Security Measures You Can Implement Today

Running a business is already confusing enough without worrying about security at all times. Whether you’re a small business owner or a multi-level enterprise, security is just as important for all the same reasons. Today, we want to share a couple of security strategies you can implement today to feel better about the current state of your infrastructure moving forward.

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You Need to Be Able to Spot Scams Before They Sink You

The Internet is a fantastic place to shop, connect, and learn, but people also have to deal with the minefield of scams—especially in 2025, where opportunists are getting even craftier with AI and other high-tech tricks. This month, we take a look at four simple ways you can spot an Internet scam before it drains your wallet or your personal data.

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Building a Plan for Business Mobility

It’s undeniable that the smartphone has transformed computing. In fact, not only is more computing done on mobile devices, they are by far the most purchased computers in the world. Well over 90 percent of people own some type of smartphone. So how do you use these devices for productivity? This month, we will discuss some ways to make this happen.

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Android Phones Have a Handy Anti-Theft Feature You Should Use

Mobile device security is critical for modern businesses, especially as they play a more prominent and significant role in daily operations. However, data loss is also a problem, regardless of the source… including if a device is wiped via a reset.

While Apple has offered a feature to prevent this for the past year or so, Android 15 now provides the same, referred to as Identity Check. Let’s explore how it works, and how to enable it for yourself.

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Three Reasons Why You’re Falling for the Phishing Schemes in Your Inbox

Phishing is the most common way hackers “get you,” so /to speak, but have you ever wondered why it’s so effective? Today, we want to explore the reasons why phishing schemes are so enticing to even the most security-conscious individuals out there. You might be surprised to know that even security professionals can fall prey to these types of attacks, and for very good reasons.

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The Dark Web is No Place for Your Data

When hackers steal data, they don't just sit on it. Sometimes they delete it, but most of the time, they sell it or use it for illegal activities. A lot of this stolen data ends up on the Dark Web, a hidden part of the Internet where people do shady things. That's why it's so important to keep an eye on the Dark Web to protect your business.

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Tip of the Week: Stop Apps from Invading Your Privacy

Earlier this year, a location data broker called Gravy Analytics suffered a huge data breach that compromised a dataset with 30 million points from devices all over the world. With this data, hackers can track users and their movements through healthcare, government, and military facilities.

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10 Common Security Mistakes That Can Sink Your Network

b2ap3_thumbnail_mobile_security_400.jpgMost companies have to have a workforce, generally one of considerable size. Unfortunately, the more users you have, the more potential risks you run into. Of course, your workforce doesn’t collectively intend to be a security risk, but the digital world is a complicated place, with threats around every corner and malicious programs just waiting for your employed end-users to slip up. Here are ten such honest slip-ups to watch out for:

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Tip of the Week: Stop Location Data Collection on Your Mobile Device

At the beginning of this year, a massive data breach struck a location data broker called Gravy Analytics and took possession of a dataset with 30 million points from devices worldwide. This data could potentially be used to track individuals and their movements, tellingly, through healthcare, government, and military facilities. 

Unfortunately, nothing can be done about data that has already been breached, but preventative steps can and should be taken to protect your business. Let’s discuss how to prevent your applications from tracking your movements.

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Data Privacy Day: 5 Steps to Better Take Charge of Your Data

Every January 28th, with cyberthreats on the rise and consumer trust more vital than ever, Data Privacy Day is your perfect reminder that you have the power to take charge of your data. Whether you’re a small business owner or an executive in a larger organization, safeguarding sensitive information is not just a legal and ethical responsibility—it’s a strategic investment in your company’s future.

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Let’s Brush Up On Phishing Attack Responses

Did you know that phishing is, by far, the most common security risk to your business? Just think, any of your employees could become the target of a phishing attack, and all it would take is downloading the wrong file or clicking on the wrong link to expose your organization to security threats. Today, we want to offer a refresher on the throwaway signs of a phishing attack and how to protect yourself and your team from harm.

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Your Cool New Gadgets Could Make Problems for Your Personal Data

So you got a new computer for a holiday gift. That’s great! We’re excited that you’re excited. But you also need to consider how you are going to dispose of your old device and how to do so in a safe way. Today, we want to discuss how you can safely discard, or potentially even reuse, your old device so you don’t put your data at risk.

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Email Encryption: Of Course You Need It!

Have you ever suspected that a hacker could silently observe your email interactions with your clients and your staff? If you manage your own email infrastructure, we want to highlight the importance of email encryption. Encryption keeps your business’ email communications secure and compliant so you can worry less about security and privacy to focus more on running your business.

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Explaining the Threat of SS7 Mobile Attacks

The Internet is full of threats, but one of the most alarming ones making headlines lately is called an SS7 attack. It’s severe enough to have the U.S. Department of Homeland Security scrambling to find solutions. Let’s break down what SS7 attacks are, how they work, and why they’re so dangerous.

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Five Password Practices for More Secure Accounts

Passwords are one of the best ways to protect your online accounts and information. Strong passwords are especially important for small businesses because weak ones can cause significant problems, like security breaches. Let’s break down how to create and manage passwords the right way.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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