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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Introducing the Hybrid Workforce

The COVID-19 pandemic forced the way people worked drastically, and it did it very suddenly. As more people are being vaccinated, offices are starting to reopen. Workers, who gained substantial flexibility by working from home, however, are now expecting some of that flexibility to continue. Employers, who up until mandated shutdowns were not enthusiastic that they could make the remote workforce work for their companies are now set up to manage them proficiently. This month we thought we would take a look at the inevitable compromise that is being reached: the hybrid workplace.

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Tip of the Week: How to Properly Inventory Your Technology

Businesses use technology to varying degrees, but even small businesses have a lot of technology that must be tracked on a daily basis. With so many devices floating around the office, how are you making sure that you know who has which device, when it was issued, and how it’s being used? We suppose the question is not “how” you are keeping track of it all, but “if.” For this task, we recommend implementing an inventory tracking system for your business’ technological assets.

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How to Determine Which Cloud Solutions Are Right for Your Business

When we talk about the cloud, what springs to your mind? The cloud might sound like a business buzzword, but in reality it’s one of the most important components of a technology infrastructure, especially in today’s online environment. Considering the ongoing pandemic and unpredictability that the situation brings, you don’t want to wait any longer; you should have started thinking about implementing the cloud yesterday.

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3 Ways Your Small Business Might Benefit from Artificial Intelligence Technology

Artificial intelligence has taken the world by storm, and the advent of emerging technologies has many small businesses thinking about how they can utilize it to cut costs, improve operations, and eliminate unnecessary or repetitive tasks. Let’s take a look at three ways your business can leverage artificial intelligence to the best of its ability.

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How Will the Lessons of the Pandemic Apply to Businesses Operations?

If the pandemic has done anything for businesses, it has given them a reason to innovate that cannot be denied—although many have let the opportunity pass them by. Let’s consider how technology has assisted businesses in various industries in their operations as they have needed to adjust.

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Productivity Apps Aren’t Just a Fad

Businesses need to maximize productivity any way they can. Some look to software to make this happen. When searching for productivity software, it may seem like you are looking at the same thing over and over again. While we admit that many productivity programs are similar, it’s important that you acquire the software that will give your team the tools it needs to succeed. Let’s take a look at how you can find the right productivity apps for your business’ needs.

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How to Get the Most Out of Your VoIP System

By now you’ve heard of VoIP (Voice over Internet Protocol), the telephone system that runs through your Internet connection rather than a phone line. VoIP can save your business up to 60 percent off your current phone bill. What many people don’t know—even ones that utilize a VoIP platform—is that there are many available options that can have major benefits for your business. Companies that have VoIP typically only use between one-third and one-half of the available options. Today, we wanted to showcase five VoIP features that you may not be taking advantage of.

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What are the Most Useful Technologies for New Companies?

When someone decides to join the ranks of the entrepreneur, it can be very intimidating regardless of what type of business they are starting. Technology can help, but finding the right technology isn’t always as easy as acquiring a server. This month we thought we would outline three technologies that every new business should consider. 

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Getting Accessible Internet to the Disabled Isn’t So Easy

Accessibility to the Internet is a hot topic because, at this point, almost everyone should be afforded Internet access. The fact that some people don’t have access to the Internet puts them at a severe disadvantage. One group that has major problems with accessibility are disabled people. Let’s discuss what can be done about that.

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Patch Management and How It Can Save Your Business

Software runs our lives. It certainly runs your business. What if I told you that this essential cog in your business’ operations can also be the thing that is most susceptible to being exposed by outside attackers? It’s true, software can be the very door that hackers and scammers need to get into your network and run amok. Let’s take a look at the unsung service that is patch management and why it is so important. 

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The Pros and Cons Remote Work Has to the Environment

Remote work is often lauded for its various benefits—and don’t get us wrong, there are certainly plenty of them to account for. However, it must also be said that remote work is far from perfect. Take the environmental impacts it can have, for instance. Let’s discuss how working from home can prove better for the environment, while also addressing the serious problems it has contributed to—and, just maybe, how we can help minimize some of them.

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The Connected Things are Getting Smarter with IoT

For the past several years there has been a steady stream of news hitting the public consciousness about the Internet of Things (IoT). IoT are all the “smart” devices that have been on the market. Some are designed to make managing your utilities more effective; some have been rolled out for businesses to make inventory management and distribution more efficient; some are just commercial products that provide ease of use or analysis that can make a person’s life easier. What you are beginning to see are these smart devices rolled out for more important purposes. This month we wanted to dedicate an article to the innovations we are seeing in the IoT, and how they are ultimately going to change the way things are done.

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Should Your Business See a Bigger Role for IT?

With every business having at least some revenue generation in their list of priorities, it is important that an organization understands how technology can help eliminate inefficiency through improved collaboration and productivity. Let’s consider a few modern tools and solutions that can help a business as it strives towards its goals.

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Can a Technology Meant to Sell Donuts Help Detect Cancer?

We’d be the first to admit it—some of the topics we discuss may seem to be inaccessible to small and medium-sized businesses nowadays, bordering on science fiction. For instance, let’s consider the topic of artificial intelligence in business.

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How Your Business’ IT Future Has Changed in the Past Year

With so much confusion, crisis, and conflict happening over the past year, businesses of all sizes have turned to technology as a necessary means of remaining open. As a result, the perspective many these businesses have of their IT has shifted considerably. Let’s explore some of the revelations that organizations have had, and how they’ll impact operations from this point on.

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Three Smart Business IT Moves for Any Sized Organization

Seeing as technology is a critical component of most business processes nowadays, it is effectively guaranteed that it will benefit your operations to abide by a few particular best practices. Let’s review these practices now so you can move forward and use your technology to its highest capabilities.

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Not All Industries Use the Same Solutions

Professional services include some of the oldest professions in the world, and some of the newest. Regardless of what kind of professional services business you run, it is hard to continue to meet your customer’s needs without incorporating some technological changes. Furthermore, there are new innovations that can help your business thrive. Let’s examine some of this technology to see if it could benefit your business.

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HR Tech Can Keep HR Simple

Human resources (HR) may not get the attention that many other parts of your business do, but it remains important. HR plans and coordinates most of the administrative issues of a business. They deal with onboarding and offboarding personnel, are a big part of a business’ strategic planning, and function as a bridge between a business’ workers and its decision makers. With all that responsibility, HR can sometimes get bogged down with work, putting a business behind. 

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Does Your Organization Have Enough Bandwidth?

A lot of business is being conducted over the Internet right now, in terms of communication and transactions alike, which makes a business’ capability to remain connected to its clientele even more important. Now is not the time to wonder if your business is as connected as it should be, which means that you need to know how much bandwidth you have available—and that what you do have is sufficient.

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Three IT Practices that Can Drive Your Business’ Success

When looking to improve your business via the use of technology, it helps to keep a few basic tenets in mind. Let’s review some strategies to help reinforce their importance.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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