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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Taking a Look at Budget Smartphone Offerings from Samsung, Apple, and Google

With smartphones becoming more expensive every year, the top offerings from major manufacturers price some out of the market. This provides an opportunity for these companies to offer budget smartphones to a growing market of people who don’t want to drop a $1,000 on a new phone. Today, we discuss options from Samsung, Google, and Apple that can be had for a fraction of the cost of today’s flagship smartphones. 

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Knowing Your Technology Means Knowing What to Expect

For most businesses, inventory is a big deal. That’s why it is so surprising that many of the same businesses that depend on their inventory and supply chain fail to properly inventory their technology. This month, we’ll discuss the importance of keeping a technology inventory.

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Monitoring Your IT is a Crucial Step to Success

Your business’ technology is extremely important to your business’ success and ensuring that it is functioning as designed has to be an ongoing priority. This can be harder than you may think. Today, we’ll go over how you can actively confront this challenge and keep your IT running as it should. 

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Some Budget Smartphones You Should Know

We’ve looked at the best phones (flagships), we’ve looked at some of the most innovative devices, but what happens if you don’t have $1,000+ to buy a smartphone? Many of the main manufacturers spend a lot of their marketing budgets highlighting their most expensive devices, so a lot of people don’t know that there are some very capable smartphones that don’t come with four-figure price tags. Let’s take a look at some phones that people can get that won’t empty their wallets.

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To Improve Collaboration Consider These 3 Variables

The modern business should be prioritizing its collaborative capabilities. After all, the benefits of collaboration include increased quality in products and services and customer service alike, all the while cutting costs. Of course, you may have already attempted to incorporate collaborative practices, but for some reason, they didn’t take. Let’s consider a few reasons that might have been the case.

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4 Phones That Are Pushing the Limits

Last week we looked at the flagship smartphones that are currently available, and while they are undeniably the best smartphones available today, they may not be the most interesting. In late 2018, manufacturers started releasing smartphones with folding screens. These devices didn’t work as well as the modern user needed them to, but it did signal that manufacturers are trying to innovate and extend what’s possible for the modern smartphone. 

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Would You Give a Hitchhiking Robot a Ride Cross-Country?

robot-beach-blog-banner-image.jpgSome robots are programed to imitate artificial intelligence, or be the smartest Jeopardy contestant. Others try to fool people into thinking they are real people, and coerce them into giving up sensitive information. But some robots, like the hitchBOT, simply want to hitchhike a ride across Canada.

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Where Is Your Business Going Next?

Many business owners understand the benefits that technology can have for a business, but just can’t bring themselves to commit to implementing that technology due to the cost, either in capital expenditures or in the shift in operations. The fear of not being able to successfully integrate certain technology will, over time, hold your business back. Today, we’ll describe why it’s essential to have a technology strategy, and how to stick to it. 

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Technology Improvements Give Your Businesses a Leg Up

In today’s business, technology seems to be advancing at an alarming rate. Just when you think you’ve got the latest and greatest tech; something is developed that makes your new tool seem antiquated. Nowhere is this more evident than in the management of your IT.

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Understanding the New Normal for Businesses

The world isn’t the same as it was at this time last year. With months of question marks surrounding business, and with more people than ever searching for their place, companies have had to make some operational concessions that, if we were to assess the situation today, don’t seem to be going anywhere, anytime soon. 

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Putting the IoT to Work in Your Business

Since 1982, the technology known as the Internet of Things has given the devices around us greater capabilities through artificial intelligence and Internet connectivity. While this technology spent a long time existing under the radar, so to speak, many business functions are now relying on its benefits. Let’s take a few moments to look at how the IoT can be of use in your business.

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Is Your Smart Assistant Undermining Your Security?

Smart assistants commonly appear in the office and home, so much so that the novelty seems to have finally worn off and they are now just another appliance—and, like any other appliance, there are a few quirks that can be frustrating to deal with. For instance, anyone living around these devices has shared a particular experience: the device registering something as a wake word that certainly wasn’t meant to be the wake word.

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Can We Innovate Electronic Health Records?

It’s important to note that all parties involved in patient care (including the patient) benefit from the Electronic Health Record (EHR). These systems are now fundamental to a successful health maintenance system. As more technology is developed that could be integrated into the EHR platform, there is a stalemate of sorts keeping EHR technology from being what it could be. Today, we will briefly discuss some of the issues. 

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How the IoT Can Be Used to Help Your Business Processes

The Internet of Things has been around for some time now, with devices being given some level of artificial intelligence and Internet connectivity to improve their intended functions since 1982. After some time as a fringe approach to technology, it has now become an invaluable tool for many business functions. Let’s review the ways that the IoT can be harnessed to your advantage.

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Is Older Technology Really That Bad?

While it may sound strange coming from a managed service provider, there is some wisdom to the adage, “if it ain’t broke, don’t fix it.” We know, we know… it sounds a little hypocritical for us to say something like this, when we spend so much time touting the values of proactive maintenance and similar strategies. However, this now-cliché statement certainly holds water, as exemplified by many modern technologies—including the Boeing 747.

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Useful Gadgets for the Remote Worker

Before 2020, remote work was already growing, albeit much more slowly than we see this year (for obvious reasons), but now that just as many workers are working from home (or have the option to work remotely) as are working in the office, we’re beginning to see that it is a functional business model. With many remote workers fairly new to it, we thought we’d see what gadgets members of the Gig Economy are using. 

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Phishing is a Threat, Even By Phone

Telework has become crucial for businesses to sustain themselves right now, as remote work became a hard and fast requirement in the face of the coronavirus. However, if businesses aren’t careful, they could trade one issue for another in exposing themselves to security threats.

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Professional Services are Getting a Technology Makeover

Professional services include some of the oldest professions in the world, and some of the newest. Regardless of what kind of professional services business you run, it is hard to continue to meet your customer’s needs without incorporating some technological changes. Furthermore, there are new innovations that can help your business thrive. Let’s examine some of this technology to see if it could benefit your business.

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Comparing the Relative Danger of AI-Aided Crimes

When we think of cybercrime, most people’s minds go to one of two places. On the one hand, some think about the annoying, misspelled emails that are so obviously scams, while on the other, we can’t help but think about the hacks that we see in movies, where a criminal manages to overcome the best the government can incorporate into their defenses.

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Businesses Need to Use Automation to Adapt

Let’s be real. For most small businesses during this period, it’s been extremely difficult.  If you were somehow able to sustain operations during this time, you most likely had to make some serious alterations to the way that you normally do things. Today, we’re going to take a look at some of the technologies that you probably already have, and how you can change the way you use them to benefit your business as concerns spike over COVID-19. 

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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