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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

4 Steps We Take to Fix Your PCs

b2ap3_thumbnail_ITFixes400.jpgWhat do you do with a broken computer? You can take the time to learn how to fix it yourself, you can drop it off at a computer repair shop, or you can call in a technician. While all of these methods will get your PC up and running again, we think that we have found the best way to handle a broken computer.

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The E-mail Switchboard

b2ap3_thumbnail_EmailSwitch693.jpgE-mail and other forms of digital communication have revolutionized the way humans interact. Anybody old enough to remember life before e-mail (B.E.), can tell some great stories that include kooky characters like Mr. Stamp and Mrs. Envelope. E-mail has changed things; all of us use it every day, but how does it work?

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Coffitivity, What Creativity Sounds Like

b2ap3_thumbnail_ListenCoff400.jpgWhen it comes to listening to music while getting work done, it seems like you can either do it or you can't. Some office workers need absolute silence to get work done. Other people can turn up the volume, tune out the world, and still think clearly. Coffitivity is an audio app that brings balance between the right and left brain.

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See Big Energy Savings with Server Virtualization

b2ap3_thumbnail_Server-Virtualization.jpgYour electricity bill is the worst. This is because you know that it could be smaller if you only made a few adjustments to how you run the office. Little tricks like turning your lights off will save you money, but to really make a dramatic cut to your bill, you can virtualize your servers.

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Just Step around the Spam

b2ap3_thumbnail_StopSpam400.jpgAnytime you take a step into the Internet, there's a pretty good chance that you are going to step in a fresh and steamy pile of spam. Spam can ruin your company's Internet footprint. Spam can also find its way into the depths of your website and stink up the whole place. It's especially embarrassing when you don't even know that you have spam on the bottom of your virtual shoe; here's how it got there.

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Have VoIP Answer Your Phones

b2ap3_thumbnail_VoIPIVR400.jpgThere are many advantages that come with switching your company's traditional phone system to Voice over Internet Protocol (VoIP). VoIP uses the Internet to handle all of your communication needs; this can streamline your communications and save you 50-70% compared to a traditional phone plan. Not only can VoIP save your business operating costs, it can also make your company more efficient.

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Save Face with These 3 Facebook Security Settings

b2ap3_thumbnail_Facebook400.jpgFacebook makes it easy to connect with everyone; unfortunately, this includes people that you may not want to connect with. Whether it is the person you once had an awkward date with, or a hacker looking to hijack your profile, you can make sure that only the people who you want to see your post will be able to by adjusting your security settings.

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Windows Blue: The Next Big Thing from Microsoft

b2ap3_thumbnail_WindowsBlue400---Windows-Blue-Upgrade.jpgWith Windows 8 firmly established and in full marketing mode, Microsoft is now preparing a major upgrade that they are calling Windows Blue. Microsoft will release full details about Windows Blue at the Build conference in June, and based on details that have been leaked, it looks like Blue will be Microsoft's next big thing.

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Have Your Movements Tracked with Diff Displays

b2ap3_thumbnail_MultipleMonitors400.jpgAre you enjoying the benefits of using multiple monitors? Once you have experienced the power of using more than two or more monitors, it is Diffficult to go back to using just one. As great as multiple monitors are, they can be distracting and consume extra power. Diff Displays is a new tech that takes care of both of these issues.

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The 3 Biggest Reasons PC Upgrades are Avoided

b2ap3_thumbnail_OldComputer400.jpgAs an IT company, we get excited about the newest computer hardware and software. We try to convince everybody that upgrades are great, but some people cannot be shaken from their devotion to what is familiar and refuse to upgrade their tech. In our experience, here are the three biggest reasons why upgrades are avoided.

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What’s so Great about BYOD?

b2ap3_thumbnail_BOYDSync400.jpgBring Your Own Device (BYOD), is changing the look and feel of the modern office. As the ownership rate of mobile devices among American adults creeps closer to reaching 50%, more gadgets are showing up around the office, and they are being used to get work done! If you have yet to embrace BYOD in your office, then you will want consider these 3 advantages.

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When 600 Fonts are not Enough, Make Your Own!

b2ap3_thumbnail_FontFamily400.jpgAre you the type of person that gets a little excited when it comes time to choose a font? Have you had to force yourself to stop and just pick one, otherwise you would sink too much time into font shopping? If this describes you, then you will enjoy taking your fascination with fonts to the next level by making your own!

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Hello Computer

b2ap3_thumbnail_FutureAhead400.jpgEvery generation improves the technology of the previous generation. Sometimes technology can improve at such a rapid rate that it can make other technologies obsolete. It takes a bit of know how to determine which technologies will last and which ones are just fads. We are here to help you make sense of all of these rapid changes.

 

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How to Catch PC Issues and Prevent Problems

b2ap3_thumbnail_notnowwhen.jpgWe are not guaranteed a life without problems. Problems will happen and your plans will be ruined (okay, it's not ALWAYS that bad!). While you can't totally eliminate problems from life, you can greatly reduce them by being proactive. This proactive problem solving approach also works great with technology!

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Leave PC Maintenance to the Pros

b2ap3_thumbnail_ComputerIT400.jpgComputers have been designed to be easy and intuitive to use. Just about anybody can figure out how to open files and browse the Internet, but PCs are still complicated machines that require technical knowledge to fix and maintain. When it comes to the technical stuff, it's better to leave it to the pros.

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Tip: How To Set Your Homepage on Your Web Browser

b2ap3_thumbnail_Homepage400.jpgIs your web browser's home page looking drab and boring? Do you wish that you could change it to something fresh and exciting but you just don't know how to do it? Introducing Home Page Settings! By using Home Page Settings, you can give your Web Browser that fresh look you have always wanted, and the best part is that it's free!

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In Windows, Hibernation Isn’t Sleep

b2ap3_thumbnail_Sleep400.jpgThe Windows family of operating systems (OS) have different power-saving modes for users to take advantage of if they find themselves away from their workstation or mobile computing device. Windows 8 features three: Sleep, Hibernate, and Hybrid Sleep.

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When is it Time to Update Your IT?

b2ap3_thumbnail_OldComputer400.jpgMaybe five years ago you revamped your IT infrastructure and switched out your old Windows XP system for the newest and the latest hardware and software; but that was five years ago, it's now 2013 and you may be thinking about going through another round of upgrades. Here are 3 signs that your network is due in for an upgrade.

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Critical Updates on the Way for Windows, Office, and IE

b2ap3_thumbnail_Updates400.jpgMicrosoft will be dishing out multiple security updates this week, including four critical patches for Windows, Internet Explorer, Office, and SharePoint Server. Critical updates are considered Microsoft's highest threat rating, so installing these patches is important.

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Structured Procrastination: Get Everything Done, Eventually

b2ap3_thumbnail_NowOrLater400.jpgProcrastinators of the world unite... tomorrow! Many people who feel the constant and crushing pressure of deadlines, and who have a habit of being late with deadlines, would identify themselves as procrastinators. Stanford professor John Perry has discovered a method to use procrastination as a tool to get more done, he calls this structured procrastination.

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Recent News

Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

Understanding IT

Get the Knowledge You Need to Make IT Decisions

Technology is constantly evolving, and keeping up can feel overwhelming. Whether you want to understand cybersecurity threats, explore automation, or learn how regulations like PCI DSS impact your business, we’ve made it easy to access clear, straightforward insights on key IT topics.

Insights to Understanding IT

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Oneonta, New York 13820

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