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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

3 Benefits of a Tablet for the Office

b2ap3_thumbnail_Tablet400_20130306-044606_1.jpgMany tech-savvy professionals have labeled tablets merely "content consumption" devices. This may have been true initially, but now with the productivity applications that have been developed using cloud computing, tablets can now be used to do more than just watch videos and surf the web. In this respect, the mobile computing revolution has finally made it to the workplace. Employers and employees alike are beginning to utilize mobile devices such as tablets and smartphones as a compliment to their standard office technology to improve productivity.

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3 Benefits of Using Server Racks

b2ap3_thumbnail_ServerRack400.jpgThe largest and most important components of your network is your servers. Technically, you can line up your servers on a big table and they will work, but if you want to get the most out of your servers, then we recommend using a server rack.

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The Dangers of a Neglected Server

b2ap3_thumbnail_HardDrive400.jpgYour computer network is vital to your business continuity. Every component plays an important role, but it is your server that is the heart of your network, pumping data to all of your company's computers. You take care of your heart, are you taking care of your server?

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Make $ and Save $ with Webinars

b2ap3_thumbnail_DollarSign400.jpgIn business, the more ways that you can find to communicate your message to your customers, the further your reach will be, which will ultimately increase your bottom line. This reach-to-profit formula works even better when your communication tools are affordable and can save you operating expenses. A webinar is a great communications tool that will both save you money and make you money.

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Know-it-All Managed IT Services

b2ap3_thumbnail_ImAnExpert400.jpgRemember being told as a kid that, "Nobody likes a know-it-all?" As an adult, while it is still true that nobody likes a braggart, it turns out that everybody loves an expert! Every professional is an expert within their field; and whenever a problem crops up that you may not be a know-it-all in, then you call in another expert.

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Streamline Printing with a Print Server Solution

b2ap3_thumbnail_printer400.jpgDespite having more paperless solutions at our disposal, it looks like offices will always have the need for a printer. Maybe you are not quite ready to take the great paperless leap, but you can reduce the amount of resources and power consumed from using your printers with the help of a print server solution.

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Business Executives are Targeted with Whaling Scams

b2ap3_thumbnail_Whaling400_20130217-211452_1.jpgEven if you are using the best antivirus software available, sensitive company data can still be compromised by users falling victim to phishing scams. Phishing is a tactic where scammers trick users into giving out their personal information, usually through deceptive spam e-mails. Looking to fry bigger fish, scammers are trying their luck at whaling.

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Microsoft’s Surface Pro - a Full PC Experience in a Tablet

b2ap3_thumbnail_SurfacePro400.jpgUntil now, most tablets on the market only supported mobile operating systems, such as the Apple iPad or the Google Nexus 10. Even the Microsoft Surface tablet, released just a few months ago, uses a limited mobile version of Windows 8. In other words, while these devices have loads of great features and capabilities, it's not the same experience that you get from a laptop. The Surface Pro is the new exception.

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Does Size Matter? Velocity Micro Gains an Edge with its Mini PC

b2ap3_thumbnail_VelocityMicroLogo400.jpgIf you are in the market to buy the smallest PC possible, that is also fully operational, then you will want to check out the new Edge Mini by Velocity Micro. Boasting a compact size of 1.6 inches thick, and with a length and width that is 4 by 4 inches, Velocity Micro may be well within their legal right to market the Edge Mini as, "The world's smallest desktop."

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A Social Networking Primer for SMBs

b2ap3_thumbnail_SocialMedia400.jpgAbout the same time that the late six-term Alaskan Senator Ted Stevens was proclaiming that the "internet is not something that you can just dump something on. It's not a big trunk. It's a series of tubes", a phenomenon that would transform the Internet was just starting to go mainstream. Virtual social networking, an idea that had been developed for the better part of a decade was swiftly starting to take a foothold on the web.

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Forgot to Save? How to Recover an Unsaved Document

b2ap3_thumbnail_RecoverDoc400.jpgHave you ever closed an application and accidently hit 'Don't Save'? Poof. In one forgetful moment all of your progress is gone and your stomach turns into a giant knot. Before you go out and do something crazy, like forsake technology and modern civilization, you will first want to see if Windows was nice and automatically saved you a copy.

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Tip: Select Text to Reply in Gmail

b2ap3_thumbnail_Highlighted400.jpgDo you consider yourself a person who likes to get down to the point? If this is your personality, then you likely have little patience replying to every e-mail in your inbox. To help speed things up, we have a Gmail tip that allows you to quickly reply to a specific point so that you can better make your point.

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Goal Setting Tips From Jerry Seinfeld

b2ap3_thumbnail_seinfeld400.jpgThe Seinfeld Productivity Calendar is a simple way to coax you into accomplishing your goals in a very primal, if not OCD, kind of way. It's named after its creator, Jerry Seinfeld, who is known for much bigger things. Jerry Seinfeld is not only a sophisticated actor/comedian, but he also has a very interesting way to get things done.

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Improve Communications with an E-mail Auto Responder

b2ap3_thumbnail_Reply400.jpgAs your vacation winds down, the reality of being away for a week or two begins to sneak up on you. Knowing that you have a full inbox of back messages may put a damper on your relaxed mood. If you planned ahead, then you would have used an auto responder to automatically notify everyone that you were away.

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Don’t Underestimate the Hackers

b2ap3_thumbnail_Hacker400.jpgIn 2011, Ponemon Research surveyed 583 U.S. businesses and found that 90% of respondents reported that their company's computers had been breached at least once by hackers within the past year; 77% of these companies felt like they were attacked multiple times within the same year. If your SMB does not have any protection from hackers, then your sensitive data is at serious risk.

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Take Back Your Facebook News Feed

b2ap3_thumbnail_FacebookLogo400.jpgFacebook has recently achieved one billion active users. Being on top of the social media world comes with a price. Facebook has become one of the top 10 most hated companies in America, this according to a January 2013 study from news site 24/7 Wall St. This survey takes into account customer and employee satisfaction and, most of all, stock prices.

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DeleteMe App Covers Your Internet Tracks

b2ap3_thumbnail_DeleteMeApp400.jpgIn today's digital age there are actually two of you. There is the flesh and blood you, that you are all-too-familiar with, and then there is the digital you, which amounts to a profile of yourself, compiled of data that is collected and exchanged by companies all over the internet. The worst part is how little you may know about your digital self.

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Tip: Improve Your Writing with Squigglies

b2ap3_thumbnail_MicrosoftWord400.jpgUnless you are an English major, writing a well thought-out message without any spelling or grammatical errors can be a challenging task. There is not yet a technology that will transform a couple of bullet points into a detailed thesis paper, but Microsoft Word does include helpful tools that will improve the spelling and grammar for any aspiring writer.

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An Old Internet Explorer Can Harm Your PC

b2ap3_thumbnail_InternetExplorer-logo.jpgIf you never connected your PC to the internet, then you could get away with not updating any of your software. Do to the changing nature of the internet, new security threats are constantly attacking your computer. Internet browsers are your door to the internet and require constant updating in order to keep your PC protected from these threats.

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Security Vulnerabilities Found in Java Software

b2ap3_thumbnail_orangejava400.jpgThere are several practices that you can do in order to keep your PC safe from computer viruses. Not visiting shady websites and keeping your antivirus program up-to-date are proven best practices; although, sometimes these practices are not enough. Sometimes hackers will find vulnerabilities in a trusted application and take advantage of them, this happened recently to Java.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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