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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What Search Engine is Truly the Best, Part 2

Last time, we started our discussion on the best search engines by talking about the behemoth, Google. While Google is, by far, the most popular and commonly used, and arguably the most accurate search engine, it doesn’t mean it’s always the right search engine to use. Let’s talk about some other alternatives and see where they might fit in.

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What Search Engine is Truly the Best, Part 1

Even if you lived under a rock, you’ve probably done a Google search or two. There are, in fact, other search engines, each with their own pros and cons. We’re going to compare some of the most popular search engines and talk about what makes them different.

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Tip of the Week: Configure Where to Start in Chrome

If you want to optimize productivity, then you’ll want to take a look at the startup page for your Google Chrome web browser. If you change this setting, you can shave off countless minutes every week while you fumble around trying to find your favorite or most frequently visited page.

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How to Optimize Your Google Business Profile: Part 5

If you’ve made it this far into our series, good for you, you’re on your way to finishing mastering your Google Business Profile.  For the last segment of our series, let’s continue our discussion on Google Business profiles and how to really make your profile yours, and how to use it for engagement from your audience!

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Tip of the Week: Translating an Email within Gmail

How often do you receive emails from someone written in another language? We bet the answer is “not often,” but you never know when being able to translate an email might come in handy—especially if you ever do business overseas. Let’s go over the built-in translation functionality that comes with Gmail.

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How to Optimize Your Google Business Profile: Part 4

If you’ve been following our series, you're aware we’ve been exploring Google Business profiles and the ways you can best optimize your profile to suit your business’ needs. Now, we are going to explain how to get started with claiming your business’ profile.

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How to Optimize Your Google Business Profile: Part 3

Your business’ online web presence is directly related to how extensive your SEO strategy is. As you by now know, a good way to improve and manage your SEO is your business’ Google Business profile.

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How to Optimize Your Google Business Profile: Part 2

When it comes to Google Business Profiles and Google’s algorithm your business’ visibility may depend on how good your business’ profile is. We further explain how to optimize your profile to not only comply with the practices demanded by the almighty Google Search algorithm but also provide searchers with the exact information they need. 

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Tip of the Week: Reopening Closed Chrome Tabs and Windows

How often does this scenario happen to you? You’re going about your workday and are being quite productive, when all of a sudden you close the wrong tab in your web browser, putting an end to your productivity. This isn’t crippling downtime or anything, but it’s an inconvenience that we know you can do without. Thankfully, modern web browsers let you reopen closed tabs or windows to get back to where you left off.

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How to Optimize Your Google Business Profile: Part 1

When it comes to your business’ visibility online, your search engine optimization (SEO) strategy plays an absolutely critical role. While SEO is influenced by a lot of different factors, we wanted to focus on one way you can boost it: your Google Business profile.

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Tip of the Week: How to Download Google Workspace Files

Google Workspace is a great tool that allows you to get a lot done, but sometimes you might find yourself in a position where you need to download the files and take them with you or send them to someone. In these cases, you might not want to share the link. Instead, you can simply download them as whatever file format you might need!

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Tip of the Week: Import Your Bookmarks in Chrome

Bookmarks are an essential part of being productive with your Internet browser, but what happens when you switch to a different one, like Google Chrome? Do you have to manually add all of your bookmarks back to the browser? Nope! Let’s go over how you can import your bookmarks directly to Google Chrome and save some time.

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Google My Business App Changing to Google Business Profile

The Google My Business application has assisted business owners in managing their online presence for some time now, having gone through numerous name changes in its time. However, Google has one final change planned for its application. 

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Is 2021 The Year Of The Chromebook?

Introduced in 2011, Chromebooks were little more than a web browser in the form of a laptop. However, a decade later, not only do Chromebooks dominate the classroom, as cloud computing continues its ascendence and remote work is embraced, Chromebooks have become the low-cost alternative to traditional laptops.

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Tip of the Week: How to Use Google Chrome to Improve Productivity

Google Chrome is a very popular browser nowadays. In June of this year, for example, about 65 percent of the overall browser market share was attributed to Chrome. Seeing as so many people utilize Chrome, we thought it would be helpful to share a few tips that can help make Chrome even more productive for the user.

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If Your Google Drive Links Stop Working, It Might Be Due to an Update

While we cannot express how important it is to update your software and hardware in a timely manner, it is important to keep in mind that some of these updates aren’t going to be perfect. An upcoming update to Google Workspace serves as the perfect example, as the company has recently released an alert to inform users about an issue affecting Google Drive.

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Tip of the Week: How to Share Documents in Google Drive

Collaboration is something that no modern business can do without, which helps to explain why so many current applications feature it so heavily. Let’s focus on Google Drive and its multitude of collaborative capabilities that so many businesses are now making use of.

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Android Apps Suddenly Crashing? You May Have Had a Bad Update

Google’s Android operating system has about a 71.9 percent global market share, making it the most used smartphone operating system in the world. It’s well-trusted, and although the experience differs since phone manufacturers customize Android to fit their device, generally the operating system is pretty stable. This wasn’t the case for a massive number of users around March 22nd, 2021.

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Do Google’s New Policies on User Data Privacy Indicate Larger Changes?

Just in case you haven’t been paying attention, online privacy has been highlighted significantly in recent years—in no small part due to the sale of our profiles by the tech giants that provide today’s most (in)famous websites… including and especially Google. Having said this, it is also important to acknowledge that some of Google’s recent policy changes could suggest that this may change at some point.

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Tip of the Week: Pin a Chrome Tab for Easy Access Later

Google Chrome is far and away from the most used Internet browser on both PC and mobile platforms, so it only makes sense to make using the Chrome browser as convenient as possible. Here’s a tip to help you simplify your Chrome browser tabs management.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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