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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Can You Spot an Article Written By a Robot?

b2ap3_thumbnail_blue_robot_400.jpgWhen your website has content or makes changes to its existing content, it can be of great benefit to your business’s marketing endeavors. In fact, it’s so important that innovators and programmers have built software that’s designed to perform the act of content writing. In other words, there are robots that compose web content. How does the writing of a robot hold up to that which is written by a human?

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Why We’re Happy to Reveal Our IT Secrets

b2ap3_thumbnail_fix_own_computer_400.jpgA whole lot of technical training is what separates an average PC user from the IT technician servicing their malfunctioning computer. We know a lot about how technology works, and this knowledge is no guarded secret. In fact, we’re happy to share it with you.

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Your Droid Phone is Inferior to the Greatest Droid of All, R2-D2

b2ap3_thumbnail_r2d2_400.jpgIn 1977 the first Star Wars movie premiered, entitled “A New Hope.” The science-fiction film became a hit and spawned a franchise that’s still going strong 38 years later, with the upcoming release of its much-anticipated seventh feature film, “The Force Awakens.” In fact, Star Wars is such a big deal that it has its own holiday, celebrated every May 4th (May the 4th be with you).

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A Trap So Devious that Even Admiral Ackbar Missed It

b2ap3_thumbnail_may_the_4th_death_star_400.jpgWith the long-awaited release of Star Wars: Episode VII The Force Awakens this December, today’s Star Wars Day holiday may be the biggest yet (May the 4th be with you). As a technology-loving IT company, we’re happy to honor our favorite science fiction franchise by taking a fun look at its futuristic space technology.

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Tip of the Week: Understanding Business Technology Acronyms

b2ap3_thumbnail_what_do_these_acronyms_mean_400.jpgBefore investing in a solution for your business, it’s important to understand what you’re getting into. Sometimes it can be difficult, especially with all of the jargon floating around. In fact, an excessive amount of this “geekspeak” can intimidate prospective clients, and maybe even frighten away a sale. While it’s avoided as much as possible, it sometimes can’t be helped, and some business owners are still lost on certain sayings or acronyms.

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How to Find the VoIP Solution that’s Perfect for Your Business

b2ap3_thumbnail_voip_for_your_business_400.jpgWhen it comes to business communications technology, you don’t want to be caught using technology that’s outdated. Thanks to the innovations afforded to your company by Voice over Internet Protocol (VoIP), you can have access to lots of game-changing telephone features that blow traditional phone systems out of the water. Has your business switched to the VoIP advantage?

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The 3 Ways to Resolve a Technology Issue

b2ap3_thumbnail_resolution_to_problem_400.jpgYou know that one unlucky employee that seems to have the most problems with their computer? Perhaps they keep getting an error that no one can replicate, or they need a little help setting up a Mail Merge? Due to most managers only knowing of two technical support options, business owners can get stuck in a tough spot with employees like this.

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The Best Way to Take Advantage of New Tech is With a Long-Term Replacement Plan

b2ap3_thumbnail_technology_strategy_400_20150130-155455_1.jpgNew technology is meant to improve upon its previous design. This is technology 101. Despite this well-known fact, many business owners are hesitant to adopt new technology, choosing instead to continue using older equipment in an effort to save money. A better approach to technology for your business is to have a long-term replacement plan.

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4 Qualities to Look For In the Next Company that Services Your Tech

b2ap3_thumbnail_professional_vendor_relationships_400.jpgAs a small business owner, you want the best technology that will assist your company and allow it to grow. Not all technology vendors can do this for you. In order to get the most out of your technology, you need to separate the champs from the chumps. That’s where our vendor management service comes in.

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IT Techie, Hurry Up My Downloads Tonight [VIDEO]

b2ap3_thumbnail_hurry_up_downloads_400.jpgAn IT parody song to the tune of “Santa Baby.”

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Are You Using Technology Fit for a Museum?

b2ap3_thumbnail_old_tech_400.jpgWhat’s the technology in your office like? There’s a pretty good chance that at least some of the equipment you’re using may be obsolete. To find out if you’re using any obsolete technologies, let’s take a stroll down the Museum of Obsolete Objects and see what they’ve got on display.

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How Will Future Technologies Change Two-Factor Authentication?

b2ap3_thumbnail_two_factor_authentication_400.jpgIn these times, passwords are losing their effectiveness. Hackers can now input millions of passwords every second to crack your code. Even now, professionals are working on new solutions which can jumpstart online security. While using a password is still an ideal choice, there are plenty of other options that are being discussed in the two-factor authentication field.

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People are the X Factor for a Successful Technology Strategy

b2ap3_thumbnail_company_collaboration_400.jpgBusinesses look to technology to solve their problems and make operations more efficient, and rightfully so, after all, technology is synonymous with “solution.” Although, just purchasing new technology isn’t enough to automatically see the desired results. New technology must be accompanied by intentional implementation efforts, which includes adapting it to your company’s culture. In other words, working with people.

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Unlike Lightning, Solar Flares Can Strike the Same Place Twice

b2ap3_thumbnail_solar_flares_400.jpgIn 1859, our planet was hit with the largest recorded solar flare. This particular flare was known as the Carrington Event and it produced auroras that could be seen all around the world, even as far south as the Caribbean. The 1859 solar flare caused minimal damage and was seen mainly as an oddity. If such a flare struck today, however, the world would erupt into chaos.

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Do You Have an IT Professional Aiding Your Technology Choices?

b2ap3_thumbnail_b2ap3_thumbnail_outsource_it_400.jpg Who's in charge of making the decisions in your business concerning technology? Ideally, you want an internal IT manager or a CIO with IT experience calling the tech shots. However, many businesses don't have this luxury. According to a CompTIA survey from last November, 48 percent of businesses have managers making decisions about technology implementation that don't have IT experience.

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Is Your Business Ready for the Security Challenges of Wearable Tech?

b2ap3_thumbnail_wearable_security_400.jpgDue to the growing popularity of employees using their personal devices in the workplace (BYOD), many companies have created BYOD policies to handle the unique security threats brought about by these devices. Does the new trend of wearable technology mean that you need a separate WYOD policy?

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Breathe Life into Your Laptop Battery

b2ap3_thumbnail_battery_low_400.jpgIf we told you that a battery's performance decreases as time goes on, how many of you would be surprised? The same goes for anything. Nothing lasts forever, and batteries are no different. However, there are ways you can increase the lifespan of your laptop's battery. Portable technology is important for your business, and a good, strong laptop battery is necessary.

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Complete Your 21st Century Home with a Computerized Communications Console!

b2ap3_thumbnail_twenty_first_century_computing_400.jpgPeople in 1967 were fascinated with new technology. During this era, technology advanced so quickly in such a short amount of time that people looked in wonderment at the future and made wild predictions at what the 2000s would look like. How accurate were the predictions of the 1960's scientific community? Let's check in with Walter Cronkite to find out!

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Signs Your Technology Might Be Older Than You

b2ap3_thumbnail_old_tech_signs_400.jpgWhen we think of technology in terms of age, we often look at how long the machine has lasted for. Some machines from the mid-90's are still running, which makes them almost twenty years old. In terms of human life, that's not a very long time, but if you look at it in terms of quality working conditions, you'll find that these computers are kind of like dogs and cats. They may only be several years old, but in terms of actual age, their lifespan makes them much older than you realize.

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The Facebook Family of the Future

Facebook LogoThe ramifications of social media have extended well beyond just a tool used to keep in touch with friends. From games, to advertising, to even aiding in the overthrow of Middle Eastern governments, social media has added a new and powerful dynamics to the way people use technology. For better or for worse, social media also adds new and interesting dynamics to the most social part of our lives, our families.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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