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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Keep Your Computer Working Effectively with These 5 Tips

Computers allow businesses to do so much, but eventually a time comes to purchase new hardware. Thankfully, you can stave off this need pretty well by simply taking care of your existing technology. Here are some tips you can implement to make sure that your computer lasts as long as possible before it kicks the bucket.

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Protecting Your Company Credit Cards

While protecting the credit card data you collect from your customers and clients is obviously important, you likely also have a line of credit for your business’ use that you need to think about as well. Let’s turn our focus to that card for a moment and discuss some tips and best practices to keep this company resource safe.

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Tip of the Week: Maneuvering Around Microsoft Teams

Microsoft Teams is a video communication and collaboration platform that your organization can use to great success, but it helps to have a couple of pointers so you can make the most out of the software. Here are five ways you can maximize the value you get out of your Microsoft Teams software.

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Tip of the Week: Improve Your Collaboration by Doing these Three Things

Businesses are rarely successful with just one person doing all the work; rather, businesses are largely successful when a group of people are working together toward the same goal. To promote this type of collaboration within your organization, we suggest you keep the following tips in mind.

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Using Your Voice to Type in Microsoft Word

Typing on your keyboard is something that you do every day, but sometimes you just don’t want to do it. You can give your hands a break and use Microsoft Word’s dictation feature; this lets you use your voice to write in the software. Let’s go over how you might use the feature on a desktop, web browser, or mobile device.

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Tip of the Week: How to Download Google Workspace Files

Google Workspace is a great tool that allows you to get a lot done, but sometimes you might find yourself in a position where you need to download the files and take them with you or send them to someone. In these cases, you might not want to share the link. Instead, you can simply download them as whatever file format you might need!

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Tip of the Week: Why Your Team is Resistant to IT (or Any) Change

Change, whether you’re referring to that of your technology or any other business process, is often a point of contention between management and the rest of the business. Let’s explore this resistance to change that so many feel, and how you can help them overcome it

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Tip of the Week: Import Your Bookmarks in Chrome

Bookmarks are an essential part of being productive with your Internet browser, but what happens when you switch to a different one, like Google Chrome? Do you have to manually add all of your bookmarks back to the browser? Nope! Let’s go over how you can import your bookmarks directly to Google Chrome and save some time.

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Tip of the Week: Stop Overworking from Home

It’s quite possible for employees to overwork themselves, even in a remote environment. Let’s take a look at some ways that you can minimize remote overwork for your employees, especially as the boundaries typically set in place by the morning commute are eroded and work/life balance blurs.

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Tip of the Week: Working Remotely, Without Overworking Remotely

Remote work has become a major part of modern business operations for a great many companies, but there is also a difficulty that frequently comes into play with remote work: the phenomenon of overwork. Let’s review some tips to help minimize the risk of overwork as people continue remote work.

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Tip of the Week: Easy Windows 10 Screenshots

There is one key on the keyboard that might seem a little odd: PrtScn. It’s not immediately obvious what this key does or why you would want to use it, but we assure you that it is an extremely helpful keyboard shortcut once you understand how it works and why you might want to try it out. In reality, the PrtScn key (on some keyboards it might just be PrtSc) is important for taking screenshots on your Windows device.

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Tip of the Week: Three Resolutions to Make Concerning Your Business’ Technology

The new year is underway, and many of us have undertaken the traditional resolutions as an effort to improve ourselves by kicking bad habits and adopting good ones. Why shouldn’t your business join in the fun? We’ve put together a few resolutions that could benefit your organization if your team were to adopt them.

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Tip of the Week: Find Your Printer’s IP Address

Having a network-connected printer is pretty great, but there might come a time when you must know what the IP address is. Let’s go over how you can find your printer’s IP address in the settings for Windows 10 and why you might need to know this information.

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Tip of the Week: Cleaning Your Headphones

A lot of people spend the modern workday with headphones on or earbuds in, listening to music as they work or communicating through a headset. That makes it inevitable that these devices will get dirty. Let’s go over how these devices can be safely cleaned to get rid of the grime that nobody wants to be wearing on their head.

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Tip of the Week: Instant Messaging Strategies that Work

Instant messaging can solve a lot of problems for small businesses, and it can make for a much more dynamic work environment compared to the passive one created by sending endless emails. However, this is only true if you are using instant messaging correctly. How does one go about doing that?

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Tip of the Week: How to Minimize Employee Burnout

Workplace burnout is a serious issue that can have far-reaching impacts in your business. Therefore, it is critical that you can identify when one of your team members is starting to feel it, and know what you can do to help reduce it. Let’s go over what can lead to burnout, as well as a few ways to remediate it.

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Tip of the Week: Examining NIST’s Definition of Zero Trust

Let me ask you something: how many people do you fundamentally trust? Well, in a zero trust network, that number is reduced to zero. The idea of such a network is that everyone, whether they’re operating inside of the network or out, needs to be verified… and as you might imagine, it has proven effective in preventing data breaches. 

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Tip of the Week: 3 Ways to Emulate Enterprise Networks

The major difference between an enterprise and a small or medium-sized business is just its size. As a result, many of the tools that the enterprise takes advantage of can easily be used by their smaller counterparts. Let’s review just a few of these processes and technologies.

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Tip of the Week: What’s the Point of CC and BCC in My Email?

We’ve all seen the fields in our email, CC and BCC, and most of us have probably used them before. Let’s consider where we get those terms, and how each of them is properly used.

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Tip of the Week: Enable or Disable Startup Programs in Windows 10

Have you ever booted up your computer at the start of the workday only to find it slow and sluggish? Sometimes this has to do with how many startup processes are occurring when your computer is just starting to wake up. You might be able to give it a little morning jumpstart by disabling certain startup processes or programs.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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