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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

How to Keep Your Email Safe and Secure From Threats

There are few technology solutions that have been as transformative and important for businesses as email. Unfortunately, however, it’s remarkably easy for a hacker to gain access to an email account to cause all kinds of chaos for a business. Let’s consider ways you can protect your business’ email accounts and, by extension, the rest of your organization’s infrastructure.

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Tip of the Week: Google Sheets Makes a Great Project Management Tool

Whatever your industry, there are going to be processes that need to be followed, and this will require no small amount of organization to keep all the moving parts in tandem with each other. Fortunately, tools that can help with your project management needs are readily available, so long as you take advantage of their capabilities.

Take Google Sheets, for instance.

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Tip of the Week: 3 Neat Features of PowerPoint 365

You know that a software has made its mark when its name becomes synonymous with the type of software it is. For instance: PowerPoint.

This element of Microsoft 365 is well-known enough to often be used as a catch-all phrase for any presentation software. Less well-known, however, are some of the cool features and functions that PowerPoint has to offer. Today, we’re sharing a few of these features with you.

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Tip of the Week: Three Ways to Help You Manage Your Time More Effectively

Effective time management is crucial for productivity and achieving your goals. Unfortunately, it’s not always easy to be efficient. In today’s blog, we offer three very useful tips to improve your own professional efficiency.

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Tip of the Week: Archiving Android Apps to Save Space

Back in April of this year, Google announced that the Android platform would be given the capability to archive unused applications to help preserve the precious storage space on the devices…provided that the device was almost out of available space. This auto-archive feature is now available to all users, regardless of the storage left on their device.

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Tip of the Week: Worried About Phishing? Use the SLAM Method

Phishing is a very real, very dangerous threat to modern businesses, which makes it extremely important that you and your whole team are prepared to spot and mitigate it. One simple framework to do so is known as the SLAM method, so let’s take a few moments to review some tips for using it.

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Tip of the Week: Excel’s Auto Filter Will Make You Feel Like a Spreadsheet Pro

With the full power of Microsoft Excel at your disposal, you can accomplish a lot of great things and streamline your data management and analysis. However, it doesn’t take an Excel wizard to use today’s tip, which focuses on the Auto Filter feature built right into the program. Let’s look at how even this small feature can provide a lot of value for your business.

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Tip of the Week: How to Use Excel to Quickly Generate Folders

As a manager, some of the administrative work can be, if not the worst part of the job, easily the least engaging. For instance, having to create all the different folders for the employees under your purview, projects, and other organizational needs. Fortunately, Microsoft Excel offers a relatively quick and easy way of doing just this.

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Tip of the Week: How an Android User Can FaceTime, Sort Of

When it comes to exclusive user features, one of the better-known ones on the Apple side of the house is FaceTime, a video chat platform. Apple has however made certain features of FaceTime available to Android users, but they come with a catch. Let’s go over how an iPhone user can FaceTime with an Android user, even if some of the features are not quite there.

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Tip of the Week: How to Get People to Listen to You Better

It’s important that you are able to communicate with the people you work for, with, and over; and a big part of this is ensuring that your points are heard. Let’s go over a few strategies and techniques that can help you ensure that those around you are apt to listen to what you have to say.

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Tip of the Week: Using People Graph in Microsoft Excel

Microsoft Excel is a great way for data to be visualized, particularly as it offers various features to highlight the context of the data you’re trying to communicate with. Today, we wanted to walk you through how you can use one such feature—People Graphs—to do so particularly impactfully.

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Tip of the Week: Building Better Habits through Habit Stacking

Productivity is always a primary focus for a business today, which makes any effort to improve it a welcome one. We wanted to take a moment and introduce you to a simple concept to make it easier to develop productive habits: something called habit stacking.

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Tip of the Week: The Easiest Way to Add Up a Column in Excel

Microsoft Excel is an extremely capable spreadsheet creation and management tool, made all the more powerful through the inclusion of many handy shortcuts and features. We wanted to share one for a common enough function that you are effectively sure to find a use for it: quickly adding up the values in a single column.

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Tip of the Week: Putting Google Alerts to Work for You

There are many ways that Google can be a hugely valuable resource for a business of any size. One way that you may not have thought of before: an automated insights collector.

Let’s talk about how you could be using Google Alerts to keep yourself up to speed on basically whatever you want.

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Tip of the Week: Improving Your Relationship With Your Employees

It shouldn’t be a surprise to hear that the better your relationship is with your employees, the more your business will benefit. Despite this, many businesses today lack trust between their organizational levels. Let’s go over a few simple tips that you can use to help maintain positive feelings amongst your team.

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Tip of the Week: How to Create an Email Group in Gmail

Email groups are remarkably useful. Instead of sending a copy of an email to each individual recipient, you can effectively create a simple forum post that everyone can participate in—a feature that certainly helps when collaboration is a priority. Let’s go over how you can quickly and easily create a group in Gmail.

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Upcoming App Archiving Option for Android Devices Might Help You Save Storage Space

Have you ever struggled with storage space on your Android device? For individuals who have, we bet that downloading applications that you ultimately don’t end up using very often is a major culprit here. To help you clear up storage space on your device, Android will receive an auto-archiving feature that can save you significant amounts of storage space by archiving your unused applications.

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Tip of the Week: 3 Technology Tips Anyone Can Use

We are always writing about how useful technology is, but it’s surprising how little even the most committed techie knows about the options that are available to them. In this week’s blog we decided to go through three features in the Windows OS that can be a big help. 

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Tip of the Week: Make Your Desktop Icons Bigger (or Smaller)

Everyone has their own preferences for their workstation, down to the size of the icons on their desktop. Let’s talk about how you can easily adjust the size of the icons on your display to your own preference.

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Tip of the Week: 3 Steps to Avoiding a Ransomware Infection

We talk a lot (and we mean a lot) about cybersecurity, with ransomware getting a lot of our focus…and for very good reason. Ransomware is a huge threat that today’s businesses need to be prepared to deal with. In light of this, we wanted to share a few tips to help you avoid the negative ramifications of ransomware.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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