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Directive has been serving the Oneonta area since 1993, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Tip of the Week: Scaling Your Wi-Fi Network

Most modern businesses rely on wireless internet connectivity in their day-to-day processes. Of course, this means that their potential productivity is tied to the quality of their internet and its capability to serve the entire workforce. As a business grows it becomes more important that its Wi-Fi setup can support it. Let’s go over the process of properly scaling your network to your needs.

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Tip of the Week: Delete Temporary Files in Windows

We’ve all been in a place where the storage on our computer fills up a little too quickly for our liking. While you could delete or store unused files in the cloud, there is another method that you can use to quickly free up a little extra space that you might not have realized is there. If you can delete temporary files, you might find that you suddenly have a lot more storage space to play around with on your computer.

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Tip of the Week: How to Use Google Chrome to Improve Productivity

Google Chrome is a very popular browser nowadays. In June of this year, for example, about 65 percent of the overall browser market share was attributed to Chrome. Seeing as so many people utilize Chrome, we thought it would be helpful to share a few tips that can help make Chrome even more productive for the user.

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Tip of the Week: How to Catch Potential Hacks

“Hackers are a serious threat to modern businesses” isn’t exactly a novel statement, is it? However, if a hacker was to be lurking on your network, would you know the signs to help you catch them? Just in case, we wanted to share a few strategies that can help highlight these warnings so you can more effectively catch any threats present on your network—particularly when your workforce is accessing it remotely.

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Is Discord a Viable Choice for Your Business?

While it isn’t officially a business solution, per se, the collaboration platform known as Discord has seen some popularity as a means of facilitating a business’ internal communications. Let’s go over some handy tips to improve your use of the platform, in case you are part of an organization that does so. Who knows… this might inspire you to give it a chance for yourself.

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Tip of the Week: How to Keep Your Emails from Being Flagged as Spam

While spam filtering can be great for your business’ own defenses, the spam filtering that your contacts have in place could very well keep your messages from reaching them. This simply will not do. Let’s go over a few ways that you can help prevent your emails from being caught up in these filters before your contacts or prospects can read them.

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Tip of the Week: 11 Ways to Instill Security Awareness in Your Team

While it really would be a nice thing to have, there is no magic bullet for your business’ cybersecurity—no single tool that allows you to avoid any and all issues. However, there is one way to help make most threats far less likely to be successful: building up your company’s internal security awareness amongst your employees and team members. Let’s go over eleven ways that you can help ensure your company is properly protected, simply by encouraging your employees to take a more active role in guarding it.

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Tip of the Week: Properly Manage Your Browser’s Saved Passwords (or Disable The Features Entirely)

Most accounts these days require a password of some sort, and as such, the average user has countless of these codes that need to be kept both secure and top-of-mind. Some web browsers have built-in password management tools to help make them more user-friendly, but with so much convenience involved, one has to ask whether or not these built-in management tools are as secure as they should be.

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Tip of the Week: How to Properly Inventory Your Technology

Businesses use technology to varying degrees, but even small businesses have a lot of technology that must be tracked on a daily basis. With so many devices floating around the office, how are you making sure that you know who has which device, when it was issued, and how it’s being used? We suppose the question is not “how” you are keeping track of it all, but “if.” For this task, we recommend implementing an inventory tracking system for your business’ technological assets.

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Tip of the Week: Three Steps to Better Backups

Because of the protection it can offer your organization, data backup is a necessary tool for you to have—that is, provided it has the requisite security and reliability you’ll need should you ever have to lean on it. Let’s go over a few guidelines to help you be sure that your backup is trustworthy enough to stake your business’ future on.

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Tip of the Week: The ABCs of Windows Shortcuts

Windows has no shortage of capabilities to offer its users, with many of these tools coming with an associated Windows shortcut. Since keeping track of all of them can be a challenge, we wanted to assemble a list of most of them for you. This blog will serve as that list, so make sure you add it to your browser’s favorites for quick reference!

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Tip of the Week: Keeping Peeping Eyes Out of Your Webcam

With many—if not most—computers and especially laptops featuring integrated webcams at this point, it isn’t hard to imagine how disastrous it would be to be spied on through it. Let’s take a few moments and go over a few ways to be sure that your webcam isn’t being used without your consent by someone else.

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Tip of the Week: Ergonomics Tips For the At-Home Worker

Not everyone has a living situation that is conducive to working from home. That’s why many people have some problems as they are forced to work remotely during the COVID-19 pandemic. One of the problems with not having a dedicated space or the right type of situation to get work done from home is that your physical health starts to suffer. Today, we thought we would go through a couple of ergonomic suggestions that can help any remote worker feel better when working long hours from home.

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Tip of the Week: How to Share Documents in Google Drive

Collaboration is something that no modern business can do without, which helps to explain why so many current applications feature it so heavily. Let’s focus on Google Drive and its multitude of collaborative capabilities that so many businesses are now making use of.

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Tips to Help You Keep Your Workstation Clean

If you are like many other people, your desktop computer just sits there, day after day, allowing you to run your business. Unfortunately, like any other machine, it will fail. One way to prolong the lifespan of your computer is to keep it clean. Today, we thought we’d give you some pointers on how to do so. 

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Tip of the Week: Tips that Can Help You Be More Productive with Microsoft Word

A lot of businesses rely on Microsoft Word, the leading word processing app for companies, but the question is, are you using it to its fullest potential? Today, we thought we’d go through some of the features that can help you be more productive with Microsoft Word.

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Tip of the Week: How to Take a Screenshot in Windows 10

Okay, so first off: when it comes to taking a screenshot, today’s user has a lot of options baked into Windows. Of course, there’s the Print Screen key on most keyboards—but that only allows the user to literally take a screenshot of their entire display and edit it down in some other program.

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Tip of the Week: How to Keep Your Team from Burning Out

Considering what the past year has been like, the idea that workplace burnout has been a hot topic isn’t all that surprising—even though less time has been spent in many offices than almost any other time to date. Regardless, burnout simply isn’t an office issue, meaning that remote workers are still susceptible to its ill effects.

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Tip of the Week: How Serious is Blue Light Exposure, Really?

Every day, it seems like there’s a new threat to be concerned about. Obviously, there’s the big one that the whole world’s been dealing with, but there’s also the smaller things that we’re supposed to be worried about… like “blue light”, for example. What is that, and what can it really do?

As it turns out, blue light is more than just a marketing gimmick, and can potentially impact your health. Let’s go over a few tips to help you filter it out, and why you may want to do so.

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Tip of the Week: Is Chrome Slowing Down Your Computer?

Are you having issues with your computer slowing down, yet you cannot solve the problem despite all of your trouble-shooting? Before you throw your PC out the window and purchase a new one, there may be an unexpected culprit causing your computer to be sluggish: your Chrome browser. Here’s how you can tell if Chrome is the cause of your computer woes and what you can do to manage it better.

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Our business began its journey with the purchase of a personal computer back in 1992. This purchase ignited a passion with Chris Chase, our CEO, and there was no stopping its momentum. Less than one year later, he had his first IT support client (and...

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